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Recent customer comments

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Very good



based on 5932 reviews
  • Cleanliness 7.7
  • Facilities 6.8
  • Location 8.9
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.5
  • Food/Dining 6.8

zaky R. from Indonesia
Families with older children
Stayed one night in August 2016
Nothing
Nothing
Reviewed August 20, 2016

James B. from Australia
Solo travelers
Stayed 4 nights in August 2016
Good hotel, well located
Hotel Capitol is well located in the entertainment and night life area of Bukit Bintang. It is a short walk from Bukit Bintang monorail station and Pavillion Shopping Mall and the large Low Yat IT Plaza is across the street. There are numerous fast food and other restaurants close by. The hotel itself was good - staff were friendly and helpful and the rooms were equipped with everything needed. The free wifi worked well. I would stay there again.
Reviewed August 20, 2016

Seong M. from Malaysia
Business travelers
Stayed 3 nights in August 2016
best housekeeping
Beside the location and comfortable ness of the hotel, one service impressed me the most is the housekeeping where every small details of tidy up were attended to
Reviewed August 19, 2016

Ngui M. from Malaysia
Business travelers
Stayed 2 nights in August 2016
Excellent
Good location
Reviewed August 18, 2016

Marissa P. from Philippines
Solo travelers
Stayed 2 nights in August 2016
Poor quality hotel
Poor quality hotel. Staff needs to be trained more when it comes to customer service. Housekeeping very poor as well. I stayed in level 12. On all the days I was there, all I heard was guest next door talking loudly, slamming the door without any courtesy to other guest in nearby rooms. I am a solo traveller, and most times I spent outside the hotel and I only go back at night to sleep. One evening around midnight, I was awaken by a phone call from the reception saying that the guest in the other room next to mine was complaining about me making a lot of noise. How can I make a lot of noise when I'm alone in the room sleeping? This kind of things are to be investigated first prior to calling in the middle of the night. I will never stay EVER in this hotel. Everything from staff to customer service and facilities are just awfully bad. Wifi very weak that it never works most times. Sorry, but I have nothing good to say or brag about this hotel. There are a lot hotels much much better nearby. Don't stay in this hotel. Not recommended at all.
Reviewed August 16, 2016

AHMAD H. from Malaysia
Families with older children
Stayed one night in August 2016
very bad
Toilet wc basin are damage. Water is clogged when pump. Very bad experience.
Reviewed August 15, 2016

Sang O. from Vietnam
Families with young children
Stayed 2 nights in August 2016
Good location but nothing else
Once enough
Reviewed August 14, 2016

Sing L. from Malaysia
Business travelers
Stayed 2 nights in August 2016
Well done
Fast service
Reviewed August 14, 2016

Sardar A. from Bangladesh
Families with older children
Stayed 4 nights in July 2016
Location
The Hotel is clean and the facilities are very good.The location is excellent and the hotel is situated in the best place of Kuala Lumpur.
Reviewed August 12, 2016

Vy L. from Vietnam
Business travelers
Stayed 2 nights in August 2016
Good in general
So far it's good
Reviewed August 12, 2016