Good 6.9
Based on 171 reviews

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About Hotel Cendana

Description

Situated in Surabaya Center, Hotel Cendana is the perfect place to experience Surabaya and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. A well-kempt environment and its proximity to Plaza Tunjungan, Museum Perjuangan Surabaya, Consulate of Hungary give to this hotel a special charm.

Offering hotel guests superior services and a broad range of amenities, Hotel Cendana is committed to ensuring that your stay is as comfortable as possible. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, 24-hour room service, Wi-Fi in public areas, car park, room service.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless, air conditioning, desk, mini bar. The hotel's recreational facilities, which include spa, massage are designed for escape and relaxation. Discover an engaging blend of professional service and a wide array of features at Hotel Cendana.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park

Fitness & recreation

  • spa
  • massage(s)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • concierge

On-site facilities

  • family room
  • elevator
  • smoking area

Health and security

  • safety deposit boxes
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 93
Room Voltage: 220
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Recent customer comments

Filter by traveler type
  • Hotel Condition/Cleanliness 6.7
  • Location 7.8
  • Room Comfort/Standard 7.1
  • Service 7.0
  • Value for Money 6.8
  • Food/Dining 6.2

andrew B.
Indonesia
December 29, 2015
kindly, clean, service
kindly, clean, service
kindly, clean, service

Luhur S.
Indonesia
December 01, 2015
disappointment
the location
So many mosquitoes Old Furnishing Equipments Tasteless Breakfast

Putu S.
Indonesia
May 14, 2015
Thanks for the good service
Good location.

cristover T.
Indonesia
April 11, 2015
old building, food not good, bad location
cheap

Hjh M.
Brunei Darussalam
December 26, 2014
good family hotel
Nice, middle of thge town, fast service
We arrive in the middle of the night.However, the receptionist welcome us and entertain us very fast. The room is average but its match with its 3 star hotel. The drawback is internet connection. Its so slow. The food is not much choice.

Daniel W.
Indonesia
November 24, 2014
Economy hotel
close to city downtown, close to culinary spot, close to entertaiment
For economy hotel it is quite good for business travel

Goh P.
Malaysia
October 21, 2014
Surabaya Downtown Hotel
Fast check-in & check-out, good room size and acceptable air-conditioning
The stay was reasonably comfortable. However, the shower and toilet condition is below par. A good renovation is called for. This downtown hotel is actually rather far to walk to the busy area : perhaps 1 km ? There are quite a few hotels closer to the busy Tunjungan shopping mall. I would choose another downtown hotel next time in Surabaya.

Ageng H.
Indonesia
September 11, 2014
This is an old hotel with old fashion facilities
The location is close the city center and friendly staff
Some part of carpet floor was wet and not nice odor. The facilities are also old fashion and limited choices of food for breakfast.

Riksa W.
Indonesia
September 11, 2014
good location unlike the food
good location, good room facilities, easily access

Yenny A.
Indonesia
September 08, 2014
Nightmare Experience
Only the room service is excellent
I was stay there 2 days ago and stay only one night . It was terrible stay in my life . Firstly , my booking was not in their system . Secondly , i ask the reception if i wanna add one more pax for breakfast it will be charge directly to my deposit or i have to pay separately , and they said will deduct from deposit money . At the morning we having our breakfast , we request 2 omelette and 2 half cook eggs to the lady who cook the omelette , but she was rude and tell us to just sit down because we have to queue up coz' too many orders she had , but i was surprise coz' its only 3 persons left in breakfast area . After that , we would like to have another omelette and half cook eggs again , but they said can't because we had it much already and one person can only get maximum 2 eggs . Sadly , we back to our room and suddenly the reception guy came into my room and asking the payment regarding the extra breakfast , and i said just deduct it from the deposit and they said can't because its different settlement . I was very disappointed with their skills , knowledge and service . Worst Hotel I've ever stay in my life .

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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