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Hotel East 21 Tokyo (Okura Hotels & Resorts)

6-3-3 Toyo, Koto-Ku, Tokyo Bay, Tokyo, Japan 135-0016

Very good 8.0
Based on 329 reviews

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About Hotel East 21 Tokyo (Okura Hotels & Resorts)


Conveniently located in the heart of Tokyo, Hotel East 21 Tokyo (Okura Hotels & Resorts) is a luxury hotel that offers its guests the warmth of gracious Japanese hospitality with all the modern comforts that you would expect in an Okura hotel. Just 10 minutes from Tokyo Station and 75 minutes by car from Tokyo's Narita Airport, Hotel East 21 Tokyo (Okura Hotels & Resorts) is within easy access of all the major Tokyo attractions. The spacious accommodations at the hotel are comprised of 404 elegantly appointed rooms and suites featuring rich wood furniture. The hotel provides an extensive choice of restaurants offering Chinese, Japanese, and continental cuisine, specially prepared with the freshest seasonal produce. Guests can also relax at the hotel's Lobby Lounge or enjoy cocktails at the Elephant, the hotel's in-house bar. Guests can take advantage of the hotel's membership Health Club for a small fee and benefit from the fully equipped gym, indoor pool, and sauna. Simply enter your dates of stay and submit our secure online
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Fitness & recreation

  • fitness center
  • sauna
  • massage

Swimming & soaking

  • outdoor pool
  • indoor pool

Food & beverage

  • room service
  • restaurant
  • coffee shop
  • bar

Cleaning services

  • daily housekeeping
  • laundry service

Guest services

  • shrine
  • luggage storage
  • newspapers

On-site facilities

  • facilities for disabled guests
  • elevator
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • currency exchange

Languages Spoken

  • English
  • Japanese
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Airport Limousine Bus from Haneda & Narita International Airport to the Hotel is available. Please purchase the ticket at the Limousine Bus automatic ticket machine or at the information desk at the airport’s Arrival Hall. To purchase the limousine bus ticket from the Hotel, please approach the Bell Captain Desk to purchase the ticket, or contact the Limousine Bus Reservation Center to reserve your seat.

The hotel provides free shuttle bus to Tokyo Disney Resort (R) for guests staying at Hotel East 21 Tokyo. Please kindly note that advance reservation is necessary to ride the free shuttle bus. Since the bus can only accommodate a limited number of guests, please reserve the seat as early as possible. The shuttle bus schedule is subject to change without prior notice. For details of the timetable, please contact the hotel for more information.

Important Notice for Tokyo Skytree (R) package:
1) This special package includes 1-day entry ticket to Tokyo Skytree(R) and daily breakfast for 2 people at Hotel East 21 Tokyo.
2) The admission ticket is valid for Tokyo Skytree(R) Tembo Deck (350m) between 08:00 – 22:00 on the 2nd day of your stay. For example, if you check in at the hotel on 1 November, the Tokyo Skytree(R) ticket will be valid on 2 November.
3) Please exchange the admission ticket on the day of admission at Tokyo Skytree(R) ticket counter on the 4th floor.
4) Please note that in the case of visitors congestion, admission may be restricted.
5) The admission ticket will be handed over to you after check in at the Front Desk. Please note that the hotel will not able to mail/send the tickets beforehand.
6) The hotel will not re-issue the pass/ticket under any circumstances.
7) For further terms & conditions of the admission ticket, please refer to the admission ticket.

Important Note for using Health Club 「The East」
Training wear, shoes, swimwear, and towel can be used for free for the member.
- This Health Club is allowed for guest over 18 years old only.
- Fee is applied to use Health Club.
- Last day of every month, except December, the Health Club is closed.
If the last of the month falls into weekend or public holiday, then the day before the last day of the month, is closed.

JAL coupons are not accepted.

There is an additional charge for the use of the Garden Pool. Kindly contact the property for more details.

Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Guests who have consumed alcohol cannot enter the Health club.

A baby cot is not available for the Standard Double room type.

A baby cot is available for the Deluxe Double room type and subject to availability.

Child and extra bed policy
Children 0-6 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 2970 JPY
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 4.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 21
Number of Restaurants: 5
Number of Rooms : 396
Parking Fee (per day): 1000 JPY
Time to Airport (Minutes): 75
Year Hotel Built: 1992
Year Hotel Last Renovated: 2012
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Important notice

The Garden Pool is available between July 8, 2016 and September 4, 2016 from 09:00 AM to 06:00 PM. (Last entry 05:00 PM)
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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.0
  • Location 7.3
  • Room Comfort/Standard 8.3
  • Staff Performance 8.7
  • Value for Money 8.0
  • Food/Dining 7.3

Bee W.
June 17, 2016
Convenient location
Convenient with free shuttle bus to disney and airport shuttle bus. Supermarket next to it.

Christopher R.
June 07, 2016
Enjoyable stay
Good for a small family

noemi C.
United States
May 21, 2016
Overall Mark...
The stay was exceptional.. Would definitely stay there again. Super Clean!!!

oh O.
South Korea
May 15, 2016

Zhi H.
April 08, 2016
Provides buses to Disney land/sea and Tokyo skytrre
Hotel has great facilities and services, but it's only closest train station is the toyocho station which is like a 5-10 min walk. A lot of food establishments located in the surrounding area, there is also a supermarket and a few convenience stores in the vicinity as well. If you plan your trip around Disneyland/sea it's very convenient as the hotel provides a ferry service to and from those theme parks. If you plan to visit other locations in Tokyo, bear in mind no matter where, if you intend to take the train, then you have to start with the tozai line and transfer to other lines later.

Kiyoung L.
South Korea
April 04, 2016
Cannot find why I have to go back here
The location is far from a subway station which doesnot belong to JR line. Also a limousine bus is only abailable twice and this is very inconvenient. You have to take a taxi to take to the limousine stop. Lastly, It is hard to get a tower viewed room unless you ask in advance. When I ask staffs ti change a room right after my check in, there is no reconsideration. However,the room is big enough to be afford for my family. I love restaurant near the hotel and enjoyed sushi :) Location and staff kindness are not good enough except a info staff who kindly informed me of transportation to an airport.

Jeffrey L.
March 23, 2016
old hotel
airport limousine bus passes here . 15 mins walk to train station . sushi restaurant and grocery very near the hotel

February 10, 2016
10 mins walk to train station. Staff are friendly. However, room was a little small but well maintained.

shane L.
February 01, 2016
great location, excellent value
The room sizes were excellent for Tokyo
We enjoyed our stay at this hotel. There was ood internet for our children. Great location for Disneyworld Japan. Excellent service from all the staff.

Nadiah M.
January 21, 2016
Free shuttle bus to Disneyland/Disneysea, relatively near to the central district, a lot of food eateries and also drugstore/convenient store located below the hotel.
The staff spoke minimal English but managed to accommodate to my needs. The rooms were too small and slightly pricey for it. Might return again!