Excellent 8.1
Based on 359 reviews

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About Hotel East 21 Tokyo (Okura Hotels & Resorts)


Conveniently located in the heart of Tokyo, Hotel East 21 Tokyo (Okura Hotels & Resorts) is a luxury hotel that offers its guests the warmth of gracious Japanese hospitality with all the modern comforts that you would expect in an Okura hotel. Just 10 minutes from Tokyo Station and 75 minutes by car from Tokyo's Narita Airport, Hotel East 21 Tokyo (Okura Hotels & Resorts) is within easy access of all the major Tokyo attractions. The spacious accommodations at the hotel are comprised of 404 elegantly appointed rooms and suites featuring rich wood furniture. The hotel provides an extensive choice of restaurants offering Chinese, Japanese, and continental cuisine, specially prepared with the freshest seasonal produce. Guests can also relax at the hotel's Lobby Lounge or enjoy cocktails at the Elephant, the hotel's in-house bar. Guests can take advantage of the hotel's membership Health Club for a small fee and benefit from the fully equipped gym, indoor pool, and sauna. Simply enter your dates of stay and submit our secure online
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Swimming pool [indoor]
  • Massage(s)

Dining, drinking, and snacking

  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar

Access, services, and conveniences

  • Shrine
  • Daily housekeeping
  • 24-hour front desk
  • Newspapers
  • Laundry service
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Currency exchange
  • Smoking area

Languages spoken

  • English
  • Japanese
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Airport Limousine Bus from Haneda & Narita International Airport to the Hotel is available. Please purchase the ticket at the Limousine Bus automatic ticket machine or at the information desk at the airport’s Arrival Hall. To purchase the limousine bus ticket from the Hotel, please approach the Bell Captain Desk to purchase the ticket, or contact the Limousine Bus Reservation Center to reserve your seat.

The hotel provides free shuttle bus to Tokyo Disney Resort (R) for guests staying at Hotel East 21 Tokyo. Please kindly note that advance reservation is necessary to ride the free shuttle bus. Since the bus can only accommodate a limited number of guests, please reserve the seat as early as possible. The shuttle bus schedule is subject to change without prior notice. For details of the timetable, please contact the hotel for more information.

Important Notice for Tokyo Skytree (R) package:
1) This special package includes 1-day entry ticket to Tokyo Skytree(R) and daily breakfast for 2 people at Hotel East 21 Tokyo.
2) The admission ticket is valid for Tokyo Skytree(R) Tembo Deck (350m) between 08:00 – 22:00 on the 2nd day of your stay. For example, if you check in at the hotel on 1 November, the Tokyo Skytree(R) ticket will be valid on 2 November.
3) Please exchange the admission ticket on the day of admission at Tokyo Skytree(R) ticket counter on the 4th floor.
4) Please note that in the case of visitors congestion, admission may be restricted.
5) The admission ticket will be handed over to you after check in at the Front Desk. Please note that the hotel will not able to mail/send the tickets beforehand.
6) The hotel will not re-issue the pass/ticket under any circumstances.
7) For further terms & conditions of the admission ticket, please refer to the admission ticket.

Important Note for using Health Club 「The East」
Training wear, shoes, swimwear, and towel can be used for free for the member.
- This Health Club is allowed for guest over 18 years old only.
- Fee is applied to use Health Club.
- Last day of every month, except December, the Health Club is closed.
If the last of the month falls into weekend or public holiday, then the day before the last day of the month, is closed.

JAL coupons are not accepted.

There is an additional charge for the use of the Garden Pool. Kindly contact the property for more details.

Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Guests who have consumed alcohol cannot enter the Health club.

A baby cot is not available for the Standard Double room type.

A baby cot is available for the Deluxe Double room type and subject to availability.

Guests must be at least 4 years old to access the Garden Pool.
Guests who have consumed alcohol are not allowed to access the Health club and Garden Pool.

Children 0-6 years old stay for free if using existing bedding except for guests staying in Small Single and Small Double Bed. The number of children allowed in a room must match the number of beds.

Children are not allowed to use existing bedding in a Small Single and Small Double Bed.

One child stay for free if using existing bedding in a Standard Deluxe Double room.

Children stay for free if using existing futon in a Japanese style room. A maximum number of children allowed to stay in a room is one child per futon.

A maximum of 2 children are allowed to stay in any other room types.

  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 2970 JPY
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 4.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 21
Number of Restaurants: 5
Number of Rooms : 396
Parking Fee (per day): 1000 JPY
Time to Airport (Minutes): 75
Year Hotel Built: 1992
Year Hotel Last Renovated: 2012
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The Garden Pool is available between July 8, 2016 and September 4, 2016 from 09:00 AM to 06:00 PM. (Last entry 05:00 PM)
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Recent customer comments

Filter by traveler type

  • Cleanliness 8.7
  • Facilities 8.2
  • Location 7.3
  • Room Comfort/Standard 8.3
  • Service 8.7
  • Value for money 8.0
  • Food/Dining 7.3
Sort by

aviad R.
August 28, 2016
great vacation made even better with a great hotel
we really enjoyed our time in tokyo and having a good 'home base' to come back to every night is very important hotel east 21 was just that, great rooms, very nice staff and nothing to complain about

Jennifer R.
New Zealand
August 14, 2016
Nice staff, nice hotel
Would've loved to swim but couldn't afford the public holiday prices! Otherwise a lovely hotel. We were even upgraded because it was our honeymoon.

August 07, 2016
Very good

August 01, 2016
Nice location
Nice location with excellent view

Subagyata B.
July 13, 2016
Good service n quality
Good view for Tokyo Tower

July 10, 2016
Very small room
Small room with no amenities . Then even ask charge to access the garden.

Cheung C.
Hong Kong
July 07, 2016
Highly recommended for family holiday
Very nice hotel. Locate in a good location with shuttle bus access to Disney Land and nearby area.

Vibeke K.
July 05, 2016
No pool for children
Lovely hotel with spaceous room, clean, cool and nice. But had some very dissapointed children when we found out you had to be an adult to use the in-door pool and that the outdoor-pool was not open untill summer which was after July 7.th. Otherwise good value for money, free transfer t Disney.

viele G.
July 03, 2016
Great place
If you are visiting disney parks its a great place to say since they have shuttle bus to and from disney and clean and have perfect view of the skytree

Bee W.
June 17, 2016
Convenient location
Convenient with free shuttle bus to disney and airport shuttle bus. Supermarket next to it.


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