Very good 7.2
Based on 201 reviews

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About Hotel Elephant Bay

Description

Offering quality accommodations in the sightseeing, culture, family fun district of Pinnawala, Hotel Elephant Bay is a popular pick for both business and leisure travelers. The hotel is not too far from the city center: just 16 km away, and it normally takes about 80 minutes to reach the airport. This modern hotel is in the vicinity of popular city attractions such as Pinnawala Zoo.

Offering hotel guests superior services and a broad range of amenities, Hotel Elephant Bay is committed to ensuring that your stay is as comfortable as possible. Free Wi-Fi in all rooms, Wi-Fi in public areas, car park, room service, airport transfer are just a few of the facilities that set Hotel Elephant Bay apart from other hotels in the city.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, non smoking rooms, air conditioning, wake-up service, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Pinnawala, the Hotel Elephant Bay is the perfect venue for an exhilarating and exciting break away.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer

Fitness & recreation

  • massage(s)

Food & beverage

  • room service
  • restaurant
  • coffee shop
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • tours

On-site facilities

  • family room
  • garden
  • executive floor
  • shop(s)
  • smoking area

Business & money services

  • meeting facilities
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Must use an extra bed
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 65 USD
Check-In From: 16:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 16 km
Number of Restaurants: 2
Number of Rooms : 20
Time to Airport (Minutes): 80
Year Hotel Built: 2000
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Verified traveler reviews

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Very good



  • Hotel Condition/Cleanliness 6.6
  • Facilities 4.8
  • Location 8.8
  • Room Comfort/Standard 7.2
  • Service 6.9
  • Value for Money 7.4
  • Food/Dining 6.6

Neetha S.
South Africa
July 29, 2016
WOW!
What a view of the elephants in the river! A totally new experience and a once in a lifetime experience too! My toddler enjoyed sitting for 2 hours on the balcony to watch the elephants in the river...we had an executive suite in the new part of the hotel. The staff did make efforts to please us after a few complaints - no fridge and suddenly one appeared; hair dryer, no problem - got one in a jiffy! Need extra towels and blankets - no english but just point and show what you need and its in your hands in a few minutes! Needed ice to nurse a sore wrist - no worries got an extra towel and a bucket of ice! Door to bathroom was stuck - no worries - carpenter on call! Hot water all the time. A/C perfect and in working order too...restaurant is huge and clear view of the river and ample space to choose on where to sit etc...you do have to share some of your food with the local crows though! Food was awesome and support staff are awesome. Hotel is privately owned and was visited by the owner and assured every effort will be made to ensure our stay was comfortable - a promise that was well kept. Just a word of advice do not check in between 2pm and 4pm...the government charges 2400LR for viewing the elephants bathing - rather arrange with the hotel to check in before 2pm or get there and have lunch at the large restaurant with an awesome buffet! Located within walking distance to the elephant orphanage and local souvenier shops. Poo paper shop and factory just around the corner is also owned by the hotel - a must visit too...DEFINTELY STAYING AT THIS HOTEL AGAIN ON OUR VISITS TO SRI LANKA!

Anuruddha T.
Sri Lanka
April 18, 2016
it was satisfactory
Hotel food rates were way too high. A bit of maintenance and cleaning could uplift the overall standard of the hotel. The balcony view from room was very nice.

Ahmed A.
United Arab Emirates
April 07, 2016
not 3 star hotel
Doesn't meet even minimum requirements of 3 star hotel No fridge. Minimum TV channels provided. Room full of ants and other insects.

Lea B.
Denmark
February 15, 2016
For the elephants
Ok rooms, good for elaphants - the other big elephant hotel is placed even better. Dirty surroundings in the hotel, but we were there for the elephants and that is a big experience - you have to walk through a small alley to get there and see them when they come through the street towards the water. The restaurant was horrible, Took us half an hour to order, cause they didn't have half of the menu, waited another half hour on our drinks and another half an hour on the food!! The food was terrible and obviously from yesterday - and we were the only ones in the restaurant!! In the morning the same waiter had set the table for five persons - we are six; had to explain to him, that we still have 4 kids here the day after and they would all like breakfast!! Had even paid extra for the two small kids, even though sleeping in our bed. They got their breakfast 😊 Go there for the elephants and nothing else

Victoria A.
United Kingdom
January 05, 2016
Book for location only
Location location location
We stayed here only for one evening whilst we visited the elephant sanctuary. It's a very basic but clean hotel and was a perfect location so good in this respect. However be prepared to put up with extremely unhelpful staff, some rude and basic food standards. On this occasion we tried to book a taxi to our next destination via the hotel and they significantly over quoted. When highlighting this they simply found it highly amusing as if acceptable.

Caroline B.
United Kingdom
January 02, 2016
Unbeatable value for fabulous location
View from our balcony and restaurant was amazing.. Incredibly reAsonably priced rooms. Friendly and helpful staff.
This is an unpretentious, spacious, clean and fairly basic hotel right on the banks of the river close to the Elephant orphanage. If you are there between 10 and 12 or 2 to 4pm you can touch and feed the elephants who are brought to the river to bathe. Thus saving yourself the high entry fee the orphanage charges to visitors (more than the price of a double room for 2!). There are wonderful views over the river from most rooms and restaurant/bar/terraces and some tourist shops 2 mins walk away. Perfect for a night or 2 while touring the island. 2 hours drive from airport, we chose to stay here to avoid the hassle and cost of a night in Colombo before flying home. Best value hotel by far on our trip.

Mohamed A.
United Arab Emirates
August 14, 2015
View is the ONLY wonderful thing about this hotel
The view, the elephants, location
Arrived at the hotel after checking our booking before getting into the alley!! arriving at the hotel the view was thrilling by the wonderful river!! we talked to The staff, who do not speak good English, we have booked for 3 rooms, we asked for extra beds and breakfast for 8 and they asked for payment immediately!!and were given a hand written bill!!! after payment 2 rooms had the river view, one had the parking view!!!asked for another room, they refused and were very rude to us including the reception manager, spoke in their language and ironically laughing with glances. the real boss was the luggage man, who was interfering with the issue. they finally gave us a near (NO VIEW AT ALL) room NOT EVEN A WINDOW FOR AIR!!! we took it! we could hear the other rooms noise from everywhere, there was NO privacy at all. bathrooms were awful, need renovating, no curtains for shower and towels were dirty. the bathroom door was broken, hose was leaking. the breakfast could be better than that. pillows and mattresses were uncomfortable. curtains were broken, no blankets only a thin sheet like thing to use like a blanket.took us half an hour to discover that the light switch is behind the small extra bed which is available in all the rooms at this hotel!! I do not recommend this particular hotel for those seeking comfort and luxurious stay. maybe other hotels in the area are better than that one.

andrew H.
United Arab Emirates
April 14, 2015
Ideal location only
Elephants
The restaurant was terrible at this hotel. We tried 3 times to eat there and each time the restaurant failed to deliver the food or it arrived with flies swarming. Breakfast was extremely basic and again swarmed by flies

Naadira K.
South Africa
February 16, 2015
Great value for money
The view from the delux room and the location
The room was clean and the workers very helpful although they did not always understand English. It was great value for money and we were quite impressed coming from Centara Ceysands which was double the price and not much more great. The delux room is 50 percent glass and the view is breathtaking. Breakfast was not great, flies everywhere and not very hygienic. Perfect for a one night elephant experience

Wijitha A.
Sri Lanka
February 09, 2015
Good - need some improvements
location, staff view
Our stay was good. There is a room for improvement. The hotel rooms show a little bit wear and tear. This needs to be addressed urgently to maintain your star rating TV set need replacement with LCD This needs to be attended.



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