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More about this hotel:
    Area recommended for:
  • culture
  • sightseeing
  • family fun
    Customer comments:
  • "Clean room", "Great view", "Nice hotel"

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Hotel Elephant Bay

Pinnawala, Pinnawala, Pinnawala, Sri Lanka

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Features of Hotel Elephant Bay

Hotel Facilities

  • airport transfer
  • bar
  • coffee shop
  • executive floor
  • family room
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • shops
  • tours

Sports and Recreation

  • garden
  • massage


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

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Hotel description
Built in 2000, Hotel Elephant Bay is a distinct addition to Pinnawala and a smart choice for travele...see more Built in 2000, Hotel Elephant Bay is a distinct addition to Pinnawala and a smart choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Pinnawala Zoo.

The facilities and services provided by Hotel Elephant Bay ensure a pleasant stay for guests. A selection of top-class facilities such as free Wi-Fi in all rooms, Wi-Fi in public areas, car park, room service, airport transfer can be enjoyed at the hotel.

The ambiance of Hotel Elephant Bay is reflected in every guestroom. non smoking rooms, air conditioning, wake-up service, desk, mini bar are just some of the facilities that can be found throughout the property. The hotel offers wonderful recreational facilities such as massage, garden to make your stay truly unforgettable. Superb facilities and an excellent location make the Hotel Elephant Bay the perfect base from which to enjoy your stay in Pinnawala.
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Recent customer comments

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All reviews (195)

Business travelers (2)

Couples (73)

Solo travelers (22)

Families with young children (45)

Families with older children (26)

Groups (27)

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Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (195)
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Caroline B. Families with older children
United Kingdom, January 02, 2016
Unbeatable value for fabulous location

View from our balcony and restaurant was amazing.. Incredibly reAsonably priced rooms. Friendly and helpful staff.
This is an unpretentious, spacious, clean and fairly basic hotel right on the banks of the river close to the Elephant orphanage. If you are there between 10 and 12 or 2 to 4pm you can touch and feed the elephants who are brought to the river to bathe. Thus saving yourself the high entry fee the orphanage charges to visitors (more than the price of a double room for 2!). There are wonderful views over the river from most rooms and restaurant/bar/terraces and some tourist shops 2 mins walk away. Perfect for a night or 2 while touring the island. 2 hours drive from airport, we chose to stay here to avoid the hassle and cost of a night in Colombo before flying home. Best value hotel by far on our trip.
Victoria A. Couples
United Kingdom, January 05, 2016
Book for location only

Location location location
We stayed here only for one evening whilst we visited the elephant sanctuary. It's a very basic but clean hotel and was a perfect location so good in this respect. However be prepared to put up with extremely unhelpful staff, some rude and basic food standards. On this occasion we tried to book a taxi to our next destination via the hotel and they significantly over quoted. When highlighting this they simply found it highly amusing as if acceptable.
Mohamed A. Families with young children
United Arab Emirates, August 14, 2015
View is the ONLY wonderful thing about this hotel

The view, the elephants, location
Arrived at the hotel after checking our booking before getting into the alley!! arriving at the hotel the view was thrilling by the wonderful river!! we talked to The staff, who do not speak good English, we have booked for 3 rooms, we asked for extra beds and breakfast for 8 and they asked for payment immediately!!and were given a hand written bill!!! after payment 2 rooms had the river view, one had the parking view!!!asked for another room, they refused and were very rude to us including the reception manager, spoke in their language and ironically laughing with glances. the real boss was the luggage man, who was interfering with the issue. they finally gave us a near (NO VIEW AT ALL) room NOT EVEN A WINDOW FOR AIR!!! we took it! we could hear the other rooms noise from everywhere, there was NO privacy at all. bathrooms were awful, need renovating, no curtains for shower and towels were dirty. the bathroom door was broken, hose was leaking. the breakfast could be better than that. pillows and mattresses were uncomfortable. curtains were broken, no blankets only a thin sheet like thing to use like a blanket.took us half an hour to discover that the light switch is behind the small extra bed which is available in all the rooms at this hotel!! I do not recommend this particular hotel for those seeking comfort and luxurious stay. maybe other hotels in the area are better than that one.
andrew H. Families with young children
United Arab Emirates, April 14, 2015
Ideal location only

The restaurant was terrible at this hotel. We tried 3 times to eat there and each time the restaurant failed to deliver the food or it arrived with flies swarming. Breakfast was extremely basic and again swarmed by flies
Naadira K. Couples
South Africa, February 16, 2015
Great value for money

The view from the delux room and the location
The room was clean and the workers very helpful although they did not always understand English. It was great value for money and we were quite impressed coming from Centara Ceysands which was double the price and not much more great. The delux room is 50 percent glass and the view is breathtaking. Breakfast was not great, flies everywhere and not very hygienic. Perfect for a one night elephant experience
Robert H. Families with young children
United States of America, January 31, 2015
Planned to stay 3 days, left after just 6 hours

location, elephants, low cost
Arrived at night and we were concerned about security. There is one staff member on duty. He is the front desk, operator, bellman, security guard, room service, cook, and maintenance. Understaffing at night is a problem. The entire hotel just barely meets the minimum requirements to be considered a hotel. All furniture is very old and in poor condition. In the rooms, only a bedsheet is provided, blankets not available. In the bathrooms, a few regular towels, no toothpaste, shampoo etc, no hand towels. The locks on the doors are every old and not secure, we moved furniture and luggage in front of the door for added security. There is no elevator. Hot water was only available after we ran the tap open for about 25 minutes. We used a major tour company as our driver, so they know nearly every hotel in Kandy. They did not know this hotel and had never been to it. They did know every other hotel on our trip. Breakfast- given 3 options only, food is OK. Glasses were not washed after use, but just rinsed. We were concerned about cleanliness after seeing that. The hotel manager let us check out early and refunded our payment for 2 more nights, which we are very thankful for. Overall, this is a very budget hotel- the price is low but you get very little other than a bare basic room with no amenities.
Wijitha A. Families with young children
Sri Lanka, February 09, 2015
Room for improvements

Location, staff, view
Our stay was good. There is are room for improvement. The hotel rooms show a little bit wear ant tear. This needs to be attended. Entrance and the parking area too need attention.
Wijitha A. Families with older children
Sri Lanka, February 09, 2015
Good - need some improvements

location, staff view
Our stay was good. There is a room for improvement. The hotel rooms show a little bit wear and tear. This needs to be addressed urgently to maintain your star rating TV set need replacement with LCD This needs to be attended.
Denny L. Couples
Italy, January 07, 2015
Good hotel

Very good breakfast and elephants coming at 10am
Perfect position to see elephant (they come to you after breakfast), good food and good choice.
Linda E. Families with young children
Australia, January 12, 2015
Not 3 Star!!

This alleged 3 star hotel does not rate at all! The staff are not able to communicate effectively, rooms were old and shabby and the restaurant's food, service and quality was awful!! For the cost, this place was not value for money!

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