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Very good 7.9
Based on 532 reviews

Recent customer comments

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Very good



based on 532 reviews
  • Cleanliness 8.1
  • Facilities 7.1
  • Location 8.8
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for money 7.8
  • Food/Dining 6.9

Diane C.
Philippines
August 09, 2016
Staff was such a letdown.
I've stayed in Hotel Elizabeth Baguio for a few times and everything was great so I expected a lot from their Cebu branch. Upon checking in, we were surprised at how slow paced their staff was. Not in season? Sure but we were not expecting for it to be so damn slow. The rooms were nice. Everything was great except when we stepped out to have dinner, we came back and we cannot open our room. A staff delivering food saw us and immediately called somebody for help. I appreciated that a lot except the help he called came 15 mins later. The help came bearing with a master key card but nothing happened and they mentioned about a weak battery door but they called another help to ask for another master key card which was so stupid because it was still no help at all. Then they asked for someone to manually lock the door. It took them almost an hour for our room to open. We did not get a sorry. Nothing. We cam from a bad dinner and I was havinh stomach problems and I was with someone who has scoliosis. We did not even bother eating breakfast the next day because we were so damn disappointed. We were supposed to stay 2 days but good thing my companion said to test out the service first or else it would be too much waste of money. Upon checking out, we were the first one to hand in our room cards but we got served late because they said they were having a hard time opening our room. Are they dumb? So they did not recorded what happened last night? And we were the one to suffer? Their internet was also too slow. We were supposed to book another hotel again via Agoda but we cannot connect. So we just walked all the way to Quest. Quest saved our stay in Cebu. I also asked for a second blanket and was told they will check housekeeping if they still have blankets left but they never got back to me and I waited and just gave up. It's a beautiful hotel but service was really a huge letdown.

Patpong R.
United Kingdom
August 08, 2016
it is just OK
The room I got was a bit foggy. The blanket is super thin. Breakfast was limited of choices and not that great. Unarguably, the location is great and staff is too.

Edzel G.
Philippines
August 07, 2016
Worth it
Value for money. Not so many choices but good food.

Leo G.
Philippines
August 06, 2016
Reliable
they could improve the breakfast buffet

Sheena S.
Philippines
August 06, 2016
Overall, excellent services!
Food is really amazing!

William K.
United States
August 04, 2016
Good hotel
The staff was tremendously helpful and friendly, the rooms were great. my only wish is that the breakfast had a bit more American type items (bacon), otherwise breakfast had fresh fruits, juices, cereal. Best of all location.

Michael R.
Australia
August 02, 2016
cebu
Great stay

Michael A.
Philippines
August 01, 2016
sadly disappointing
They would not let us borrow a flat iron which is supposedly part of the amenities. Staff didn't handle our request well.

Jenny G.
Sweden
July 31, 2016
Terrible
Terrible service and front desk women looks like they don't want to be bothered..

Zita N.
Vietnam
July 31, 2016
Good
The staffs are really nice and very helpful. Except that the city is far away from the beach, it's near several malls.