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Hotel Emerald Surabaya

Jalan Ambengan No. 14, Surabaya Center, Surabaya, Indonesia 60272 (Show on map)

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Good 7.1
based on 40 reviews

"Good staffs, nice and comfortable room..."

  • Mei, Malaysia
  • August 14, 2015
  • Area: Surabaya Center
  • Rooms : 39
  • Free Wi-Fi

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Room Types
Deluxe Plus
Deluxe Plus


When would you like to stay at this hotel?

Features of Hotel Emerald Surabaya

24-hour front desk

24-hour room service

car park

coffee shop


express check-in/check-out

laundry service


meeting facilities



room service

safety deposit boxes

shared lounge/TV area


smoking area

Sports and Recreation




free Wi-Fi in all rooms

Wi-Fi in public areas


car park

valet parking

Languages Spoken




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Situated in Surabaya Center, Hotel Emerald Surabaya is the perfect place to experience Surabaya and its surroundings. The city center is merely 4. Km away and the airport can be reached within 34 minutes. A well-kempt environment and its proximity to Masjid Cheng Hoo Mosque, The Grand City Mall, Hi-Tech Mall give to this hotel a special charm.

At Hotel Emerald Surabaya, the excellent service and superior facilities make for an unforgettable stay. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

39 rooms spread over 4 floors provide a warm and pleasant home away from home. Modern comforts such as non smoking rooms, air conditioning, desk, television, satellite/cable TV can be found in selected rooms. The hotel offers wonderful recreational facilities such as spa, garden to make your stay truly unforgettable. Discover an engaging blend of professional service and a wide array of features at Hotel Emerald Surabaya.
Situated in Surabaya Center, Hotel Emerald Surabaya is the perfect place to experience Surabaya and ... see more
Children and extra beds:
Infant 0-3 year(s)
Not allowed to stay
Children 4-11 year(s)
Stay for free if using existing bedding.

Minimum age of guests is: 4 year(s).

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
20 usd

Check-In From
12:00 PM

Check-Out Until
12:00 PM

Distance from City Center
4. Km

Distance to Airport
20.5 Km

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Reception Open Until
12:00 AM

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

Filter by Traveler Type




from 40 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (40)
Sort by:
Mei F. Groups Malaysia, August 14, 2015
Good stay but not a convenient location

Good staffs, nice and comfortable room
Overall, the room is good but just so happened saw its dirty under the bed when I was looking for something. The cafe is small and needs improvements, very limited choice for breakfast and their service at dinner is slow. Need to get hot water from the cafe if you want. And the place is a little bit off, not much shops nearby.
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Tri C. Solo travelers Indonesia, May 7, 2015
a fine hotel for my money

location, clean and good service
I feel satisfy during my stay, especially for location and service
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Mohammad A. Solo travelers Saudi Arabia, March 28, 2015
Everything is great just the food not good

th rooms
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Daniel N. Couples Indonesia, January 1, 2015

nice room
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Ananto U. Groups Indonesia, September 8, 2014
standard hotel

location in city, standard hotel, clean
standard hotel
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Ricky M. Business travelers Indonesia, May 14, 2014
a simple stay for simple traveller

clean location and helpful staffs
simple stay, breakfast okay, staff is friendly, room is clean
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Riotaro S. Couples Indonesia, April 6, 2014
clean budget hotel

clean, affordable, modern
it is not too centrally located but with (rent) a car, you could conveniently reach any of Surabaya famous shopping center like Plaza Surabaya, Grand City, Tunjungan Plaza, HiTech Mall in a matter of minutes (5-10 mins).
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Felicia D. Business travelers Indonesia, March 27, 2014
Okay for experience

Cheap. Okay location.
So so hotel, considering the price. Everything is standard. Maybe not coming back.
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Nur A. Business travelers Indonesia, February 28, 2014
Not bad

clean, comfort
Good location, but there is no Lift in this hotel.
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Meliani T. Business travelers Indonesia, February 16, 2014
Recommended hotel to stay

centrally located, clean and attentive staff
This hotel is nice and comfort hotel to stay. Especially, i like the clean bath room, one of my first attention when i choose the hotel.
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Customers like this hotel for:
Nearest transport:
  • Gubeng Train Station (1.2 Km / 15 min walk)
Area recommended for:
  • business
  • restaurants
  • shopping
Distance to airport:
  • Juanda International Airport (14.8 Km)
Customer comments:
  • "Clean and comfortable" , "Friendly staff" , "Good value for money"
Top attractions in the area:
  • Soto Ambengan Pak Sadi Restaurant (0.3 Km / 4 min walk)
  • Pasar Genteng (0.7 Km / 9 min walk)
  • Zangrandi Ice Cream Palace (0.8 Km / 10 min walk)
  • Kowloon Palace International Restaurant (1.0 Km / 12 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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