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Hotel Empire In Shinjuku

1-15-33 Hyakunin-cho, Shinjuku, Tokyo, Japan 169-0073

Recent customer reviews

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Very good

7.2

based on
805 reviews

407 reviews in English

Value for Money
7.8
Location
8.4
Staff Performance
7.4
Hotel Condition/Cleanliness
6.7
Room Comfort/Standard
6.9
Food/Dining
6.0
All reviews (805)
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Ka Y. Groups Canada, January 31, 2016
Value for money

Great location, great price and great staff
8.3
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Ka Y. Groups Canada, January 31, 2016
Great location!!

Value for money, comfortable stay and easy access to JR
8.3
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Ka Y. Couples Canada, January 31, 2016
2nd stay is still as great!

value for money, convenienent, great staff
8.3
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Brian C. Families with older children Australia, January 4, 2016
Shin Okubo station area

location, staff, price
6.3
It was fine, the star rating is apt, it was a place to sleep after a busy day in Tokyo, bathrooms need updating. counter staff were good and friendly. Be careful not to end up in a smoking room, very hard to get rid of the smell. Nice area, train access was good, some very nice little restaurants around the corner especially the little Thai restaurant, Pra Khun Mae 2, and the coffee shop/bar next door
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Edwina R. Couples Australia, December 29, 2015
Friendly staff

Staff were very helpful and spoke good English which was a plus. The hotel is walking distance to a train station so it's easy to get to sights etc. there is a cute wine bar next to the hotel
7.3
Bathrooms were very dated and definitely need to be renovated.
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Tee U. Families with young children Malaysia, December 26, 2015
very ideal location

location is the best, near to 2 train station and many restaurants nearby. Staff is very friendly.
7.7
Overall good experience. I stayed 9 nights with very comfort sleep as location is quiet. I have 3 complaints throughout my long stay, 1st the room was not cleaned properly everyday but action was taken after i complain. 2nd the bathroom hanger hook was broken and this create very in convenience to hang the towel. 3rd us the most serious one, the bathroom water cannot flow out smoothly and always overflow. The hotel need to fix this seriously. After all, i still have very good stay and thanks to the friendly staff.
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Wong K. Families with young children Malaysia, December 15, 2015
2 STAR HOTEL

GOOD STAFF ATTITUDE
5
AVERAGE
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Wong K. Families with young children Malaysia, December 15, 2015
Average hotel

Staff attitudes good
5.3
Ok
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Wong K. Families with young children Malaysia, December 15, 2015
2 star hotel

Staff very polite
7
Awesome
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Cherry A. Families with young children Philippines, December 12, 2015
good location

the staff were accommodating. the location is also good since it's near the subway station. the washroom though is a bit small.
9
the whole stay was good. everything went in smoothly from the time we checked-in and checked-out. we didn't encounter any problem during our stay.
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