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Hotel Equatorial Melaka

Bandar Hilir, 75000, Malacca City Center, Malacca / Melaka, Malaysia (Show on map)

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Hotel Equatorial Melaka Malacca / Melaka - Guest Room Hotel Equatorial Melaka Malacca / Melaka - Interior Hotel Equatorial Melaka Malacca / Melaka - Guest Room Hotel Equatorial Melaka Malacca / Melaka - Coffee Shop/Cafe
Area: Malacca City Center Number of Rooms: 496
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
2855 reviews

Value for Money
7.7
Location
8.9
Staff Performance
8.1
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.1
All reviews (2855)
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See Y. Families with young children Singapore, December 28, 2013
Could be better...

Good location
7
We drove to Melaka from Singapore and arrived at the hotel around 3pm. Promptly went to queue at the check in and was told "Room not ready". As we have 2 young toddlers with us who are obviously tired and restless from the road journey, we enquired on how long more before the premier room we had booked will be ready. Reception said the room will be ready in 1 hour's time. We dragged the kids to the mall for a late snack and came back more than 1 hour later. Guess what... the room was still not ready. By this time, our kids were screaming the lobby down and the check in personnel said they will 'upgrade' us to a club room on the 5th floor. Suffice to say, the check in person said the club room is an upgrade from our premier room but I enquired if this was a newly renovated room. I paid for a premier room so as to get one their newly renovated rooms. To sum it all up, it was less than an ideal room -- although it said 'non-smoking' floor, the floor reeked with smoke smell. Being on the 5th floor right at the corner also meant getting the noise from the school next door and conference dinner noises from the 4th floor. When I enquired how much longer we had to wait if we chose to wait for our premier room, reception could not give me an indication at all. Notwithstanding that this is a year end peak period, I just felt that the hotel needed to give a committment as to when they can turn around the rooms to guests.
Yvonne T. Families with older children Singapore, December 28, 2013
Great location for shopping and dinning.

big room, good location for shopping, good restaurant
6.3
comfortable, great shopping, good food and dinning.
Phua S. Groups Singapore, December 28, 2013
nice view big room

big room, nice view, near shopping centre
6
Song K. Couples Malaysia, December 27, 2013
Comfortable & Enjoyable

Friendly staff, free wifi & good location
6
Enjoyed our stay and would like to thank all the wonderful staff
June O. Couples Singapore, December 27, 2013
Wonderful experience in every way.

Friendly and professional staff, convenience, location
10
Impeccable. Can't think of anything we didn't like! We were especially Impressed with the level of professionalism of every staff we encountered.
Rui S. Families with older children Singapore, December 27, 2013
overall a good stay

good and helpful staffs service except for one, comfortable room, safe parking
8
Overall love everything of this hotel except for a counter male staff with specs.. I was queueing to check in, there was two lane, and both indicate for check in, when the counter guy finish with his guest, I walk forward, but he told me that the lane I am queueing is for the next counter, then he show me face, BAD ATTITUTE, so I told him nicely that it is ok, I can wait for the next counter to be done.. First there is no indication on which lane queue is for which counter so cannot blame guest for being not sure.. he spoilt the hotel reputation based on his attitute cause counter service is the first impression that guest will get.. other than this, all the other staffs in the hotel are great, even though there's no lift to basement carpark, but there is a staff there to help carry luggage to carpark, great n alert security guard in carpark..
Winston G. Groups Singapore, December 27, 2013
2nd time at this hotel. Enjoyed my stay.

Convenient central location. Clean rooms & professional staff. Gym & pool well maintained.
9.3
Suratman H. Families with young children Singapore, December 27, 2013
excellent

convenience,cozy and relax
8.3
Edmund O. Families with young children Malaysia, December 27, 2013
Great stay in the heart of the city

Accessibility, central location to food/landmarks/shopping, reasonably priced
8.7
Great! Hotel was close by to shopping malls, land marks, restaurants. Nice and friendly staff at the hotel. Booked 3 rooms, upgraded one of it upon arrival. Comfortable beds, clean room/toilet and good amenities.
Yee C. Couples Malaysia, December 27, 2013
comfortable stay

clean, centrally located, nice christmas decoration
8.7
My stay was around the christmas day. The decorations were nice. Room was good as it is with other equatorial hotel, well maintained. Pleasant stay.

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Customer Reviews - Hotel Equatorial Melaka, Malacca / Melaka

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