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Recent customer comments

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All reviews (4604)

Business travelers (315)

Couples (1619)

Solo travelers (216)

Families with young children (1425)

Families with older children (591)

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Very good
8.0
based on 4604 reviews
Hotel Condition/Cleanliness
8.0
Facilities
7.9
Location
8.9
Room Comfort/Standard
8.1
Staff Performance
8.1
Value for Money
7.7
Food/Dining
7.2

10 Mohd R.
Malaysia
February 10, 2016
Perfect location
Location next to shopping mall, nice pool, car park sometimes a bit difficult to get, an old hotel but well maintained.

9.7 Ian M.
Australia
July 10, 2015
Relaxing stay
The room, the breakfast, the pool
Very convenient location. Even though hot, we walked to most of the historical attractions in Melaka. I would recommend upgrading. Our room was spacious and very well appointed and access to the Club Lounge was such a benefit. To come back after a day of sightseeing and be able to have a drink and something to eat in the lounge was a nice way to end the day. Shopping centres next door and beyond so if you don't want to eat in the hotel there are lots of options close by. Swimming pool was fantastic. Few people used it while we were there and so it was like having a private pool. Staff are attentive but discreet so you don't see too much of them in your room or on your floor. Our room seemed to magically get cleaned and the beds turned down even when we only left the room for short periods.

10 KHOON A.
Singapore
July 03, 2015
Great stay
Efficient check-in and check-out; great location and clean room
Great stay and efficient staff to address concerns. Housekeeping was very attentive too.

7 LING Y.
Malaysia
July 05, 2015
Will definitely return.
1. Reasonably well maintained. 2. Nicely scented 3. Comfy bed
Slightly better than average. Some furnitures were pretty old. Would be perfect (with above plus point) if the interior is refurbished for some newer items.

8.7 Heng C.
Singapore
July 07, 2015
Holiday for families with young children
Location, Staff, Room Condition
Overall experience is very good. The only things to take note of are: - We asked for double bed rooms in advance but it was still not available for us. However, the staff did set up two single beds to become 1 double bed. - There were some sharp "nails/staples" on the floor. They don't cut but they prick. - Food in the lobby restaurant was not as good as expected.

8 HOW C.
Malaysia
November 09, 2015
Good location, value for money
Great hotel, Clean and Confortable. Fast check in if you are reqular customer
Good

8.3 tohkui G.
Malaysia
December 28, 2015
good location
Location, room, and service
location is good and the room the let you feel you are in vacation feeling. staff very polite

8.3 Heng C.
Singapore
July 07, 2015
Holiday for families with young children
Location, Staff and Room Quality
Good and recommended.

6.3 Alvin L.
Malaysia
July 02, 2015
Not satisfied with the front desk staff reply
location, comfort
The stay started off without a good impression where I was at the hotel exactly at 2.45pm and I was told at the front desk of the hotel that all superior room with king size beds are all fully occupied. I was not at all satisfied with the explanation as I have stated earlier in my request that I wanted a king size bed. I can't believe coming at 2.45pm for checking in and was told that if I need a king size bed I must pay additional of RM118 for a room upgrade which I have no choice but to pay for it. The front desk staff told me that all the king size beds are taken. If I know all the king size beds are taken, then it's best that they should inform me and I'll make my reservation at another hotel for example at Hatten instead. This is not a healthy practice to increase more sales in your hotel. I hope the management team in Equatorial hotel Melaka would look into this matter seriously or lose your loyal customer for the consequences of the incompetency of the staff in Equatorial hotel. Regards - Alvin

8 khairussalleh J.
Singapore
June 29, 2015
great hotel
places, the room and the facilities