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Excellent 8.2
Based on 985 reviews

Agoda Verified Reviews

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Excellent



based on 985 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Staff Performance 8.6
  • Value for Money 7.8
  • Food/Dining 7.6

7 Ken T.
Malaysia
September 02, 2015
Nice stay in a nice hotel
Quality, comfort,

5.3 Sorach C.
Thailand
August 31, 2015
Sub-par service
Furniture, matress, bathroom design
I would expect service to be much better for a five star hotel. 1) arriving at the hotel in a cab, bell boy held the front door for the next guest to board the cab ignoring the fact that I am getting off. Did not help with my suitcase, he watched me pull it out 2) earlier, called hotel to fond out of my room is available for early check in, operator try connecting me to front desk, no one picked up, operator said "no one pick up pls call back later". Seriously? How about get my contact number and call ur guests back. 3). Told house keeper at 10 AM to clean my room as I would be back by 2:30 pm. Came back at 3 pm, room has not been cleaned. House keeper whom I spoke to, told me to wait in the room while she hurriedly clean the room. 4) ther is no partition for guests to line up to check in, which is appropriate for 5-star but staff do not recoginze the queue and called out guests who came after me for service. No systematic recognition of queue.

10 Patrick M.
Australia
August 27, 2015
Location, location, location
Location, service, decor

9 Matthew W.
United Kingdom
August 25, 2015
Great hotel
Value, rooms, location
Overall the place is great. Inside the hotel the standard is top notch. The old building has clearly been done up to a high standard and I would fully recommend it. A few minor points that that management need to rectify to make it even better: - The pool area is a little tired. There were cabanas with ripped shades and lots of loungers were missing padded mats and more needs to be done to hide the pump room which looked dilapidated and mouldy. - There wasn't any menu at breakfast, so it was unclear what was available at the egg station - Only having a frosted film on the toilet door is insufficient. Bathrooms should be private places, so seeing someone's outline is not desirable.

8.7 Nur Z.
Singapore
August 23, 2015
Quiet
Clean nice rooms, nice surrounding, very near orchard

8.7 Felix N.
Singapore
August 20, 2015
Quiet getaway
Quiet location within the city area, cleanliness, good ambience

7 Phan H.
Vietnam
August 18, 2015
My time at Fort Canning
Cleaness, bathroom view, lights
Good enviroment, nice view but a bit hard to get a taxi

9 CHAN D.
Singapore
August 17, 2015
Wonderful stay!
Hotel Cleanliness, Staff performance and courtesy upgrade.
Fantastic, memorable birthday spent!

8.3 Carol S.
Singapore
August 14, 2015
Beautiful hotel hidden in urban city
Beautiful room, serenity in city center and small boutique hotel makes the hotel not too crowded
Prefer to have more cuisine options at the hotel

6.7 BENG S.
Malaysia
August 14, 2015
Family retreat
Cleanliness,staff hospitality and location
My stay at hotel ford canning is nice, but I think is more for couple because of it's location.