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Excellent 8.2
Based on 999 reviews

Recent customer comments

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Excellent



based on 999 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 7.8
  • Food/Dining 7.6

Thomas M.
Denmark
August 03, 2015
Nice hotel
The room, the friendly staff anf the afternoon wine
Overall the stay was nice. Friendly staff also. The room was also very nice, but a bit overpriced in my opinion. My only major complaint was that the housekeeping staff didn't give us new toilet paper. When I informed the reception that we needed more, they promised that it would be there right away. 30 minutes went by and I asked them again. They said it was on the way, but it never came. I don't know if the reception thought that it would suffice to bring it the day after, but I feel that a 5 star hotel should tend to that kind of need immediately.

Anthony H.
New Zealand
July 29, 2015
Better than expected
Location, Room excellent (but toilet is WRONG), the evening drinks.
Overall it is excellent , feel of old colonial decor but with warmth and welcome atmosphere. Excellent pool areas with two pools. Room was spacious and the open bath concept very good. There is a glass door (with frosted front) on the toilet, opening into the room, which I thought was wrong design, could have put door on entrance hall wall for privacy, but that is a MINOR point. Overall, very very good. For a 5 star I would have thought a bath robe. But again this was a minor observation. I would stay there again in a heartbeat. The lunch of local food was excellent but one dish arrive 10min before others. My lunch partner had to wait. I pointed out to staff and they acknowledged that was not right.

Cindy O.
Singapore
July 27, 2015
very noisy hotel
interesting location,
very noisy as there is constant sounds from the alleyway

edy S.
Indonesia
July 26, 2015
Very nice staff
friendly staff,good room,Nice hotel
very good n very recommend

michael J.
Australia
July 25, 2015
Excellent Service Very comfortable Hotel
Condition and facilities, quality, Staff

Ben H.
United Kingdom
July 24, 2015
Peace and quiet in Singapore
location, staff, peacefulness

Maria L.
Philippines
July 23, 2015
Fantastic
Room were huge, the place were very welcoming, and very quite.

Zhi L.
Malaysia
July 23, 2015
Uniquely beautiful hotel
location, friendly and helpful staff, value for money
it was great. the hotel was very beautiful, unique rooms. staff was very friendly and helpful. location was really good, very central and very near to city centre and also the subway stop. would love to visit again.

Peirong C.
Singapore
July 22, 2015
Tranquil
Location, Service and Comfort
This is my second time staying her as I love the serenity of the hotel. Fantastic customer service and the client officer even gave me a complimentary check out timing at 2pm. However, I notice that maintenance work should be required for this hotel.

JOYCE O.
Singapore
July 14, 2015
wow! what a room! I love the views and open toilet
rainfall shower, sofa bed, swimming pool
rested, rejuvenated