arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 986 reviews

Recent customer comments

Filter by traveler type

based on 986 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Staff Performance 8.6
  • Value for Money 7.8
  • Food/Dining 7.6

9.3 bogi W.
April 18, 2015
amazing heritage hotel
green, amazing park, heritage, modern room
this hotel has much natural pleasure, surrounded by botanical park and alot of many hystorical object. The location is in orchard and also walking distance from dobby ghout mrt station. Fort Canning is a hotel for holiday, leisure, shopping and business. Try it !

8 Pimchanok S.
April 07, 2015
Nice Surrounding
Nice decoration and pool
My stay was nice. The room is well decorated. I enjoy my stay here.

10 Nicola B.
New Zealand
April 06, 2015
helpful staff, beautiful surroundings, clean
Such helpful staff and beautiful surroundings made our anniversary weekend such a treat!

8 Christopher O.
March 30, 2015
Great Staycation
Location, Privacy, Ambience
We were there for a night to celebrate my wife's birthday. We had the garden patio room. The garden is not a private garden as mentioned in Agoda. Also the fabric on the daybed in the garden was very dirty. I don't think anyone would want to sit there. The shower has a unique sliding door design such that when you shower, the water would run out and wet the entire room, from the shower area and all the way to the entrance of the room. The bathtub in the middle of the room was unusual and romantic. However the raised tiles all around the bathtub is a hazard. When you walk neat the bathtub, you would risk kicking the raised tiles and hurting your toes. And this is quite likely to happen to all the room guests because the room is quite small, so room guests are quite likely to walk close to the bathtub. The noise level in the hotel can be improved. It is very frustrating when you try to sleep but keep waking up to the sound of slamming doors. The doors have a very strong spring mechanism such that when guests leave their rooms, the doors would slam loudly. It would be good if the hotel can put some material on the door frame to soften the sound of the door slamming against the door frame. Other than that, the stay was pleasant and the staff were helpful.

9 Victoria H.
United Kingdom
March 30, 2015
Enjoyable stay
Pool, bathtub, comfy pillows

8 Thorsten N.
March 29, 2015
not everything is up to 5-star level
the rooms are nice an dwell equipped / the greenery around is wonderful
Here the points that are less than 5-star in my opinion: The buffet breakfast can't compete with other 5-star hotels in S'pore in terms of selection and quality. It's lower average at best. The location is nice but you need patience if you need a cab during rush hours. I waited for half an hour at 6 p.m. The room cleaning ladies could certainly do a better job (attention to detail etc.) What I liked in particular: The greenery and gardens around. The rooms are comfortable, nice and well equipped. The staff is generally friendly and helpful.

8.3 Claris Z.
March 24, 2015
Nice hotel
quiet, beautiful, clean

10 zainuddin Z.
March 11, 2015
location service ambience

10 Rozita Z.
March 07, 2015
Great place to stay
Location, rooms, service
It has been fantastic this far. I've been staying at this hotel for more than 6 times. I love the location and the rooms are beautiful and clean and super cosy. Staff are wonderful and service is very prompt. I always enjoyed each stay at this hotel.

10 Fan K.
March 06, 2015
Pleasant stay
Room toilet space