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Excellent 8.2
Based on 1013 reviews

Recent customer comments

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Excellent



based on 1013 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 7.8
  • Food/Dining 7.6

Siti A. from Singapore
Solo travelers
Stayed one night in August 2015
nice room
staff,room,ambience
Excellent stay..staff was excellent.clean room.
Reviewed August 03, 2015

Thomas M. from Denmark
Couples
Stayed 2 nights in July 2015
Nice hotel
The room, the friendly staff anf the afternoon wine
Overall the stay was nice. Friendly staff also. The room was also very nice, but a bit overpriced in my opinion. My only major complaint was that the housekeeping staff didn't give us new toilet paper. When I informed the reception that we needed more, they promised that it would be there right away. 30 minutes went by and I asked them again. They said it was on the way, but it never came. I don't know if the reception thought that it would suffice to bring it the day after, but I feel that a 5 star hotel should tend to that kind of need immediately.
Reviewed August 03, 2015

Anthony H. from New Zealand
Business travelers
Stayed 3 nights in July 2015
Better than expected
Location, Room excellent (but toilet is WRONG), the evening drinks.
Overall it is excellent , feel of old colonial decor but with warmth and welcome atmosphere. Excellent pool areas with two pools. Room was spacious and the open bath concept very good. There is a glass door (with frosted front) on the toilet, opening into the room, which I thought was wrong design, could have put door on entrance hall wall for privacy, but that is a MINOR point. Overall, very very good. For a 5 star I would have thought a bath robe. But again this was a minor observation. I would stay there again in a heartbeat. The lunch of local food was excellent but one dish arrive 10min before others. My lunch partner had to wait. I pointed out to staff and they acknowledged that was not right.
Reviewed July 29, 2015

Cindy O. from Singapore
Business travelers
Stayed one night in July 2015
very noisy hotel
interesting location,
very noisy as there is constant sounds from the alleyway
Reviewed July 27, 2015

edy S. from Indonesia
Families with young children
Stayed 2 nights in July 2015
Very nice staff
friendly staff,good room,Nice hotel
very good n very recommend
Reviewed July 26, 2015

michael J. from Australia
Business travelers
Stayed 2 nights in July 2015
Excellent Service Very comfortable Hotel
Condition and facilities, quality, Staff
Reviewed July 25, 2015

Ben H. from United Kingdom
Business travelers
Stayed 4 nights in July 2015
Peace and quiet in Singapore
location, staff, peacefulness
Reviewed July 24, 2015

Maria L. from Philippines
Solo travelers
Stayed one night in July 2015
Fantastic
Room were huge, the place were very welcoming, and very quite.
Reviewed July 23, 2015

Zhi L. from Malaysia
Couples
Stayed 2 nights in July 2015
Uniquely beautiful hotel
location, friendly and helpful staff, value for money
it was great. the hotel was very beautiful, unique rooms. staff was very friendly and helpful. location was really good, very central and very near to city centre and also the subway stop. would love to visit again.
Reviewed July 23, 2015

Peirong C. from Singapore
Couples
Stayed one night in July 2015
Tranquil
Location, Service and Comfort
This is my second time staying her as I love the serenity of the hotel. Fantastic customer service and the client officer even gave me a complimentary check out timing at 2pm. However, I notice that maintenance work should be required for this hotel.
Reviewed July 22, 2015