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Hotel Fort Canning

11 Canning Walk, Orchard, Singapore 178881

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based on 972 reviews

820 reviews in English

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All reviews (972)
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Michael G. Couples United Kingdom, November 2, 2014
Fort Canning Hotel stay

Sympathetic customer service officer (Abigail). Location amidst attractive historical site (Fort Canning park). Some nice friendly staff at concierge and restaurant.
Disappointing. Attention to detail lacking - small but annoying things for this class of hotel in Singapore. Booked via internet search for 5 star hotels as we were in Singapore for medical reasons and needed a nice quiet high quality hotel for 6 days. Arrived 10pm, as informed when booking, to a very curt welcome for no obvious reason. Then discovered it was the start of a huge 2 day conference with noise, light, crowds. Studio room not nice, depressing anteroom, a little shabby and very strange layout. No bedside lamps. Step down into bath area in middle of room easy to trip on. Baggage guy just dropped the bags inside the door, took his tip and ran. Blinds ineffective plus a skylight which wasn't curtained so when it became light sleep was impossible. It was very late so we stayed and planned to find another hotel next day. Explained this amicably to Customer Service officer Abigail next morning, she was very sympathetic and kindly offered us a suite at no extra cost. As we had a full day of hospital appointments it was easier to stay and We ended up staying the full 6 nights. On reflection would have been better finding elsewhere. Taxis not always easy to find and a bit isolated from restaurants, etc. Restaurant ambience not great, food moderate, chairs shabby, although 2 lovely older waiting staff helped bring a smile. All in all a lovely old building which has been converted, not a bad hotel, but just doesn't have the 5 star quality we expected.
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Anisha G. Couples Singapore, October 5, 2014

The tub the pools the staff!
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Chee M. Couples Singapore, October 4, 2014
Nothing. car parking an issue to guests.

bathrooms. cleanliness.
Very noisy from the event. Hotel should hv given me a room facing away from event hall.
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Sharifah F. Business travelers Malaysia, October 4, 2014
An exclusive hotel

The setting, ambiance and cleanliness
I loved it as it was different and was private. The fact that it was near a park was great to. The only downside is that we have to order a cab every time we wanted to leave the hotel which would then cost us a bit more for the order charges.
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Leelian L. Solo travelers Singapore, October 4, 2014
Pretty decent stay

cleanliness, staff helpfulness, view
it was pretty good. the staff was very accommodating. i had hoped for the bathtub to be in the bathroom but it was in the same space as the beds so that was rather strange.
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Xiaoli Z. Business travelers Thailand, October 3, 2014
Nice hotel but...

Location, ambiance, decor
The hotel is at a nice location. Only if u are looking for somewhere secluded. Beautiful surroundings and friendly staff. But the first floor room was extremely damp. It also had strong moldy smell. Event the sheets felt very sticky due to humidity.
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Dhaneswery M. Couples Singapore, September 29, 2014
Clean, comfortable and value for money

Cleanliness, Room layout, Comfortable furniture
It was enjoyable and pleasant. The staff were informative, helpful and attentive to guests' presence and/or requests
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Matilda S. Couples Singapore, September 27, 2014
Lovely and quiet

Th ehotel is secluded yet centrally located, the
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David F. Couples Australia, September 9, 2014
Fun in Singapore

Service, facilities and location
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James B. Couples United Kingdom, September 8, 2014

Character Location Charm
A truly superb hotel, we keep coming back and will continue to do so. If you're not a fan of big, charmless chain hotels, it's here or Raffles for me!
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