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Excellent 8.2
Based on 1012 reviews

Recent customer comments

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Excellent



based on 1012 reviews
  • Cleanliness 8.8
  • Facilities 8.5
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for money 7.8
  • Food/Dining 7.6

Jael W. from Singapore
Couples
Stayed one night in January 2015
Awesome Stay!
Ambiance, Room & Customer Service
It was Awesome!
Reviewed January 06, 2015

Wei K. from Malaysia
Families with young children
Stayed 2 nights in December 2014
Terrible
TV in the room comes on and off. The sink in the toilet is also clogged. ON NYE, we ordered beer at the bar but they didn't have stocks. We had to accept whatever they had and to our surprise, it was expired. We weren't charged for it but offered a replacement that was also nearing expiry.
Reviewed January 05, 2015

Chua S. from Singapore
Couples
Stayed one night in January 2015
good !
guest relation officer
It was wonderful as usual !
Reviewed January 05, 2015

Nurul A. from Singapore
Couples
Stayed one night in December 2014
learnt to love it.
romantic ambience, huge stand-alone tub in the room, cosy bed
Reviewed January 05, 2015

Anantharaja S. from Singapore
Solo travelers
Stayed one night in December 2014
The fort canning experience
Room, cleanliness and comfort
Great value and a comfortable stay
Reviewed January 04, 2015

Amanda T. from Malaysia
Couples
Stayed one night in December 2014
Clean, suffcient, but abit old
Location, interior room design, services
Overall i give it a 8 out of 10. The staff were very helpful can nice. Location is good as well. Walking distance to mrt station and shopping mall. However, the room is a bit old, there is a wet smell on the carpet...
Reviewed January 04, 2015

Wee C. from Singapore
Groups
Stayed one night in January 2015
Disappointing service
Cocktails and canapés, nespresso, comfort
Stay was disappointing mainly due to the service staff ee encountered on the 2nd day. Servicr staff has been rather condescending in his speech and not been very helpful. The positivity encountered on the first day with the front desk staff (a pity he wasnt wearing a nametag) was tarnished, the second day front day staff. It even led to us deciding not to have our lunch at hotel after our shoot due to this.
Reviewed January 04, 2015

Zhiming C. from Singapore
Couples
Stayed 2 nights in December 2014
as good as ever!!!
the staff were fantastic.. simply top notch
Reviewed January 03, 2015

Edivita T. from Philippines
Families with young children
Stayed one night in December 2014
Christmas staycation
Bathtub facing greenery, good reception
We had our 4-month old with us and they provided a complimentary crib which was neat, we don't have to bring our own. At first I was concerned of mosquitoes given it's park location but after staying there I can confirm that it's totally not a concern. The only hiccups were 1 of the 2-doors to the toilet not being able to close completely and a slight damp musky smell in the room. I'm not sure if it's due to the heavy rain outside or the toilet which has to always be slightly open due to the toilet door problem. Overall my family enjoyed our stay the highlight being our baby learning to float with daddy in the tub. It's really a neat tub!! Tip: bring your own favorite scented bubble bath or bath salts. It would be heavenly!!
Reviewed December 27, 2014

fraser B. from United Kingdom
Business travelers
Stayed 2 nights in August 2013
Very close to our branch office
Location only actually
Singapore service like always, really bad. But the location and the building of this hotel is great
Reviewed December 18, 2014