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Excellent 8.2
Based on 1013 reviews

Recent customer comments

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Excellent



based on 1013 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 7.8
  • Food/Dining 7.6

Heli V.
Finland
November 29, 2014
Great place to relax
Peacefull and very beautifull surroundings, friedly personnel and good possibilities to relax in the gym and pools
We really enjoyed with my sister! The only thing to improve was coffee at breakfast. The coffee we could make in the room was much better than the coffee served for breakfast.

Alan P.
United Kingdom
November 24, 2014
Not recommended
-
This hotel seems to cater mainly to the events market rather than functioning as a normal hotel. The rooms look good but the air conditioning is noisy and seems to lack dehumidifiers; the air was always damp. Internet wifi speed was unusable. They brought a router to the room which then fixed the problem. Breakfast was not included and for $25 a much better selection should be provided. The breakfast room was like a fridge, far too cold. Hotel's location means they need to call for a cab every time you require one. Then took about 15 mins for one to appear.

michael G.
United Kingdom
November 04, 2014
Fort Canning Hotel stay
Sympathetic customer service officer (Abigail). Location amidst attractive historical site (Fort Canning park). Some nice friendly staff at concierge and restaurant.
Disappointing. Attention to detail lacking - small but annoying things for this class of hotel in Singapore. Booked via internet search for 5 star hotels as we were in Singapore for medical reasons and needed a nice quiet high quality hotel for 6 days. Arrived 10pm, as informed when booking, to a very curt welcome for no obvious reason. Then discovered it was the start of a huge 2 day conference with noise, light, crowds. Studio room not nice, depressing anteroom, a little shabby and very strange layout. No bedside lamps. Step down into bath area in middle of room easy to trip on. Baggage guy just dropped the bags inside the door, took his tip and ran. Blinds ineffective plus a skylight which wasn't curtained so when it became light sleep was impossible. It was very late so we stayed and planned to find another hotel next day. Explained this amicably to Customer Service officer Abigail next morning, she was very sympathetic and kindly offered us a suite at no extra cost. As we had a full day of hospital appointments it was easier to stay and We ended up staying the full 6 nights. On reflection would have been better finding elsewhere. Taxis not always easy to find and a bit isolated from restaurants, etc. Restaurant ambience not great, food moderate, chairs shabby, although 2 lovely older waiting staff helped bring a smile. All in all a lovely old building which has been converted, not a bad hotel, but just doesn't have the 5 star quality we expected.

Cheryl L.
Singapore
November 03, 2014
Fantastic
Peaceful

Andy C.
Singapore
November 02, 2014
Over Hype
Location, Ambience and Park
Near Fort Canning Park but rooms are a little over price and hotel over-hyped.

Xiaoli Z.
Thailand
October 16, 2014
Nice hotel but...
Location, ambiance, decor
The hotel is at a nice location. Only if u are looking for somewhere secluded. Beautiful surroundings and friendly staff. But the first floor room was extremely damp. It also had strong moldy smell. Event the sheets felt very sticky due to humidity.

Chee C.
Singapore
October 08, 2014
Nothing. car parking an issue to guests.
bathrooms. cleanliness.
Very noisy from the event. Hotel should hv given me a room facing away from event hall.

Anisha G.
Singapore
October 06, 2014
Awesome!
The tub the pools the staff!

Leelian L.
Singapore
October 05, 2014
Pretty decent stay
cleanliness, staff helpfulness, view
it was pretty good. the staff was very accommodating. i had hoped for the bathtub to be in the bathroom but it was in the same space as the beds so that was rather strange.

Sharifah A.
Malaysia
October 05, 2014
An exclusive hotel
The setting, ambiance and cleanliness
I loved it as it was different and was private. The fact that it was near a park was great to. The only downside is that we have to order a cab every time we wanted to leave the hotel which would then cost us a bit more for the order charges.