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Hotel Fort Canning

11 Canning Walk, Orchard, Singapore 178881

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936 reviews

788 reviews in English

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Karen M. Couples Malaysia, January 4, 2013
Wanted to like it but...

Location and nice room.
I really wanted to like the hotel, the pictures on the websites are lovely, and the reviews are very positive. Unfortunately: 1. Room Service - On our first afternoon after check in, we ordered room service for a chicken panini which took more than 50 mins to arrive. We had to call the room service twice for it. When the food came, the portion was miserable and the fries were cold and soggy. We didn't want to send the food back because that would probably have meant another hour's wait. It was 3 pm in the afternoon, there was no patrons at the Glass House, hence there is no reason for the delay. And none was given. 2. Breakfast - Was expecting a better selection and better quality food. 3. Swimming pool - On our second day, we decided to drop by the pool after breakfast. The pillows and cushions from the deckchairs and seats were all soaked. Even though it didn't rain in the morning. No staff bothered to rush out to bring in all the cushions when it started drizzling in the afternoon, resulting in wet, dirty cushions on all the seats afterward. There was no service by the pool for drinks or food either. There probably was a pool bar but no one approached us to ask if we wanted anything. This is more inattentive service, which can be easily fixed with some proper training. 4. Reception - There was often only 1 person at the reception, which is often insufficient to take care of the guests at the hotel. We also had to call reception several times before we our calls were answered. That said, they did call us back once when we couldn't get them. 5. Bellboy - There was no bellboy available to assist us when we came with our luggages. However, the room is in fact really nicely appointed and I love the view out to Fort Canning Park. It's a good place for a staycation, but beware if you don't drive, it can be difficult to get out. It is not a 5 star hotel, so, as long as you temper your expectations, it is not a bad place to stay.
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Ivy G. Couples Australia, January 4, 2013
Great city hotel set among greenery

Fantastic rooms and location
We thoroughly enjoyed the rooms and the location. Great for hikes. The breakfast though was not as great as expected.
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Holly T. Solo travelers Australia, January 1, 2013
Lovely hotel, very accommodating staff

Nice room, beautiful hotel, location is close to the city yet quiet
The staff were lovely. Very helpful and accommodating. Often went out of their way to help me, from lending me their personal umbrella to cooking me new years day breakfast when I slept in! Hotel is beautiful and in a lovely quiet area within walking distance to orchard st.
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Scott C. Couples Australia, January 1, 2013
Treat yourself

Relax in a great atmosphere
great location, great food and very relaxing. rooms are well appointed with a very friendly team to ensure you are relaxed.
Restaurant Tip: Visit the Italian restaurant for great food
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Eliana T. Families with young children Indonesia, December 31, 2012
nice hotel

the room was very nice, clean, and great centralized remote, and nice surrounding
i really like this hotel, because the room's very comfy and there's a coffee maker in each room. great centralized remote (curtain, lighting, air condition). and there's' ipod dock to listen to music. there's a park that really close to the hotel. so peaceful and private but the closest mrt is about 15 minutes walk. and sometimes it takes a while just to get a taxi. other than that, this hotel is great.
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Sock P. Groups Singapore, December 31, 2012
Great for honeymoon stay....

Great service, nice designs of rooms.
I stay for 1 night with my husband for our honeymoon staycation. It was pricy but was worth every money spent. I had requested for the garden room but it was all taken. I was early for check in but they gave me a room anyway. Staff were very friendly, and upon knowing is was our honeymoon stay, they sent a bottle of red wine with chocolates and cookies, all complimentary from the hotel, to our room. We sure spent quality time drinking the wine. The room is big and well design. The open concept of the bathroom makes the whole room looks bigger. The bed and pillows are super comfortable. Location is great, closed to all the shopping centres, and mrt. The mrt makes the travelling so easy.
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Siming Y. Couples China, December 31, 2012
Lovely hotel with inconsistent service

Location, arrangement
The hotel is near to the city hall of Singapore but located within a greenery park. The hotel building is very beautiful and arrangement of room is very good. But the service there is not equivalent to a 5 star. And i think the noise of air-con in the living room is too big.
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Peirong C. Couples Singapore, December 30, 2012
lovely hotel room

Great service of staffs to cater all your need
It was a lovely stay at HFC. Thumbs up for the staffs as all of them are really approachable and they cater to all my needs. Free evening drinks were catered which was a plus. In addition, American breakfast was given in buffet style with huge varieties to choose from. Definitely will revisit HFC again.
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Ainee C. Couples Malaysia, December 30, 2012
Highly recommended!

Large and lovely bathroom. Clean room. Well located
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Peter C. Business travelers United Kingdom, December 29, 2012
Lovely Hotel

This hotel provided lovely services and satisfied customer need. Its recommended to stay and its only 5 minutes walk to Orchard road(shopping street). The hotel is lovely recommended.
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