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Hotel Fort Canning

11 Canning Walk, Orchard, Singapore 178881 (Show on map)

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Area: Orchard Number of Rooms: 86

Recent customer reviews

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Fantastic

8.2

from 877 reviews

Value for Money
7.7
Location
8.2
Staff Performance
8.6
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.6
All reviews (877)
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Sorach C. Solo travelers Thailand, August 30, 2015
Sub-par service

Furniture, matress, bathroom design
5.3
I would expect service to be much better for a five star hotel. 1) arriving at the hotel in a cab, bell boy held the front door for the next guest to board the cab ignoring the fact that I am getting off. Did not help with my suitcase, he watched me pull it out 2) earlier, called hotel to fond out of my room is available for early check in, operator try connecting me to front desk, no one picked up, operator said "no one pick up pls call back later". Seriously? How about get my contact number and call ur guests back. 3). Told house keeper at 10 AM to clean my room as I would be back by 2:30 pm. Came back at 3 pm, room has not been cleaned. House keeper whom I spoke to, told me to wait in the room while she hurriedly clean the room. 4) ther is no partition for guests to line up to check in, which is appropriate for 5-star but staff do not recoginze the queue and called out guests who came after me for service. No systematic recognition of queue.
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Grace W. Couples Singapore, August 30, 2015
Why I will go back to Hotel Fort Canning anytime

Staff service, Design & layout of the room, The colonial touch of the entire place
9.3
Though it was only a 1 night stay, I was extremely satisfied with my stay. When I reached the reception, there was no staff available to me immediately but they kept advising me to take my seat while assuring that they will attend to me shortly and true enough, it wasn't a long wait. Upon check in, I was personally shown to my room by the same receptionist and introduced to all the different functionalities of the gadgets within the room as well as an overall introduction of the swimming pool/gym facilities and its opening hours etc. During my booking, I had informed them that it was my anniversary and that I would like to request for early check in to decorate the room before my partner comes. They tried their best with the request and I was granted an early check in! Knowing that I was going to be driving in and out to execute the surprise, she provided me with spare parking coupons so I would not have to keep going back to reception to ask for it. Also, our room was decorated with a pair of love swan towels and a complimentary cake in courtesy of HFC for our anniversary. After the introduction, the staff even reminded me of the complimentary evening drinks that came together with my booking and where it was taking place. On the day of checkout, I tried my luck to see if I could get a late checkout so we could spend more time there. Again, my request was granted. Overall I must say I'm really satisfied with the sincerity and hospitality of all the hotel staff there. They are a fine example of excellent customer service and I will definitely come back for another stay. I also love the colonial touch of the building amidst all that greenery and I specially love the scent at the hotel lobby. If possible, I hope to know the concoction of that scent. Thank you HFC for making my anniversary such a perfect and memorable one. I will be back again!
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Patrick M. Couples Australia, August 26, 2015
Location, location, location

Location, service, decor
10
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Matthew W. Families with older children United Kingdom, August 24, 2015
Great hotel

Value, rooms, location
9
Overall the place is great. Inside the hotel the standard is top notch. The old building has clearly been done up to a high standard and I would fully recommend it. A few minor points that that management need to rectify to make it even better: - The pool area is a little tired. There were cabanas with ripped shades and lots of loungers were missing padded mats and more needs to be done to hide the pump room which looked dilapidated and mouldy. - There wasn't any menu at breakfast, so it was unclear what was available at the egg station - Only having a frosted film on the toilet door is insufficient. Bathrooms should be private places, so seeing someone's outline is not desirable.
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Phan H. Business travelers Vietnam, August 17, 2015
My time at Fort Canning

Cleaness, bathroom view, lights
7
Good enviroment, nice view but a bit hard to get a taxi
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Chan Y. Couples Singapore, August 16, 2015
Wonderful stay!

Hotel Cleanliness, Staff performance and courtesy upgrade.
9
Fantastic, memorable birthday spent!
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Carol S. Couples Singapore, August 9, 2015
Beautiful hotel hidden in urban city

Beautiful room, serenity in city center and small boutique hotel makes the hotel not too crowded
8.3
Prefer to have more cuisine options at the hotel
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Nur I. Couples Singapore, August 7, 2015
Quiet

Clean nice rooms, nice surrounding, very near orchard
8.7
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Joshua O. Couples Singapore, August 7, 2015
SG50 staycation

Open toilet, garden patio and that's it
7.3
It was above average. I will stay here again.
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Vani N. Couples Singapore, August 7, 2015
good

all great!
9.7
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Customer Reviews - Hotel Fort Canning, Singapore

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