Very good 7.0
Based on 101 reviews

Up to 30% off with Agoda Insider Deals!

About Hotel Gran Terrace Chitose


For travelers who want to take in the sights and sounds of Sapporo, Hotel Gran Terrace Chitose is the perfect choice. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors to the hotel can take pleasure in touring the city's top attractions: Chitose Outlet Mall Rera, New Chitose Airport, Sapporo Beer Brewery.

Take advantage of a wealth of unrivaled services and amenities at this Sapporo hotel. To name a few of the hotel's facilities, there are Wi-Fi in public areas, car park, airport transfer, meeting facilities, restaurant.

Step into one of 258 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, non smoking rooms, air conditioning, heating, wake-up service which can be found in some rooms. The hotel offers an excellent variety of recreational facilities, including hot tub, spa, massage. When you are looking for comfortable and convenient accommodations in Sapporo, make Hotel Gran Terrace Chitose your home away from home.
Show more Show less



  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer
  • shuttle service
  • bicycle rental

Fitness & recreation

  • spa
  • massage(s)

Swimming & soaking

  • hot tub

Food & beverage

  • restaurant
  • coffee shop
  • bar
  • vending machine


  • pets allowed

Cleaning services

  • laundry service

On-site facilities

  • elevator
  • smoking area

Business & money services

  • meeting facilities

Languages Spoken

  • English
  • Japanese
Show more Show less


Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
Show more Show less

Useful info

Check-In From: 14:00 PM
Check-Out Until: 11:00 AM
Number of Bars: 1
Number of Restaurants: 1
Number of Rooms : 258
Room Voltage: 100
Time to Airport (Minutes): 8
Show more Show less

Verified traveler reviews

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.0
  • Location 6.9
  • Room Comfort/Standard 7.4
  • Service 7.1
  • Value for Money 7.1
  • Food/Dining 6.3

Somruthai L.
May 04, 2016
Near airport !

Philippa B.
January 29, 2016
Disappointing stay
Location, location, location (proximity to New Chitose airport
I stayed at this hotel 10 days earlier with my 2 children and husband. We were happy with the stay then. This time my room was a bit grotty...did not want to walk on the carpet with bare feet. The wi fi did not work which was annoying as I checked in there early so that I could work....needed wifi to do this and it did not work on any of my three, laptop or tablet. It had worked perfectly 10 days earlier when we stayed. At 5am when I was up showering and washing my hair, hair dryer also only blew cold air. Had to dress and go down to the reception desk to get another one....too hard basked to try and explain it over the telephone. Would not stay there again.

Philippa B.
January 19, 2016
Good location
Location to Chitose

Jeffrey H.
United Kingdom
January 06, 2016
One night stay with family
Roomsize, wifi, carpark,
Very nice.

Chee P.
December 07, 2015
2star rate in 4star hotel
near to airport
paid 4 star hotel but actual just 2 star hotel. Smoke smile always can not sleep. Tv just 12 in only. bath room small bed very soft can not sleep only air conditioner , how you feel on winter..

Peter L.
October 20, 2015
So So
No comment

Stephen M.
United Kingdom
September 29, 2015
Staff could do better
We booked and specifically asked for a nonsmoking room. We were given a smelly smoking room. There seems to be a different level of service for non Japanese However the room sizes were bigger than expected

Chongco S.
June 30, 2015
Average hotel that smells like smoke
10 mins from Airport
Stayed for one night because we needed to get on an early morning flight, so need to stay as close to airport as possible. The room was acceptable, but we would not want to return due to the overwhelming smell of smoke in all the common areas.

Huey T.
May 10, 2015
Room is small
Room is small yet stuffy.

Jeff K.
March 19, 2015
Good work
Clean and tidy
Well done