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Recent customer comments

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Very good

based on 610 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.7
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 6.9
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Barree E. from Australia
Families with older children
Stayed one night in July 2014
Perfect location
Location, price,
Hotel is close to theatres, shopping, Chinatown. Our room was average, a little bit dated, probably budget room but we only needed somewhere to sleep and shower. Staff friendly. We didn't eat at the hotel so can not make comment. Only problem we had was parking, the parking hotel recommend is not suitable for height of a 4x4 car, even though I had inquired about height restriction and told we would be fine. Found out the hard way when trying to enter car park scrapped our roof. Luckily across road is open air car park. Would stay here again if we got the room for same price.
Reviewed August 03, 2014

Nichole P. from Australia
Stayed one night in July 2014
Weekend stay
Location. Valet Prking. Balcony.
Ok. Room was old. Shower was week and hard to regulate.
Reviewed July 28, 2014

Shaun B. from Australia
Stayed 3 nights in July 2014
Just Right
Clean, comfortable and friendly
Great stay and we really enjoyed it
Reviewed July 26, 2014

Shaolong Z. from Australia
Stayed 2 nights in September 2013
just okay,
Reviewed July 25, 2014

Samantha S. from New Zealand
Stayed 3 nights in March 2014
Would I stay there again? No
Pool was cool, Restaurant food was really nice, staff helpful
It was fine, small room short bed, but was fine
Reviewed July 23, 2014

Mrs L. from Thailand
Stayed 4 nights in July 2014
Perfect for our stay in Melbourne
Close to things, great breakast and evening dinner
Excellent stay Would stay there again.
Reviewed July 22, 2014

Kayla S. from Australia
Stayed 5 nights in July 2014
Very good location, walking distance to majority of places, pleasant and comfortable
Very enjoyable, both young travellers so we didn't spend much time in the hotel itself because of lots of late nights and shopping but we had a very comfortable bed to come back to, and an amazing shower! Also the heating was brilliant ☺️ I'd defiantly stay at this hotel again. It's in a great location with lots of different places to check out around it!
Reviewed July 21, 2014

Riky H. from Indonesia
Families with young children
Stayed 5 nights in June 2014
Near City, close to china town
friendly staff, close to city, clean room
i was very pleasure about my trip to melbourne in this hotel. nice
Reviewed July 17, 2014

Anthony D. from Australia
Business travelers
Stayed one night in July 2014
Hotel Grand Chancellor Melbourne
Horible - tiny rooms (wouldn't call that a balcony), shower didn't work (only hot), wouldn't let my friends help me carry my gear to my room (said only two people allowed), asked 4 times to have the mini bar removes (the day before, at check in, and rang twice there)and cleaners were wanting to come in and clean up before I was ready to check out
Reviewed July 15, 2014

Ya-Lan C. from Taiwan
Solo travelers
Stayed one night in July 2014
I enjoyed the stay very much, fast check in, nice
comfortable bed, nice location and great size of room
very good
Reviewed July 15, 2014