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Hotel Grand Chancellor Melbourne

131 Lonsdale Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Hotel Area: Melbourne CBD Number of Rooms: 160

Recent customer reviews

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Good

7.4

based on
429 reviews

Value for Money
7.2
Location
8.5
Staff Performance
7.3
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.5
Food/Dining
6.9
All reviews (429)
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Zenna L. Groups Malaysia, March 10, 2013
Great hotel

Clean, efficient, friendly staff
10
The customer service at the hotel were superb, they took extra care into preparing our midnight room service orders and even gave us extra food for free. The staff were really attentive and kind. Rooms were decent in size and comfort too. I highly recommend this hotel!
Andy C. Business travelers Australia, February 25, 2013
Good location

Location
8
Good location right in the middle of the city / central business district. The Rooms are good and clean. Roof top pool is nice and good in summer.
Nicola B. Families with older children Australia, February 24, 2013
Good Location

Location in city centre, close to entertainment
6.3
The hotel was in a great location close to shopping, restaurants, train station and other entertainment. The roof top swimming pool was nice although I didnt use it much.
Philip S. Couples United Kingdom, February 12, 2013
Great except for valet parking service mishap

Location and price
8.3
Great apart from an issue we had with the valet parking (car scraped but no one new anything about it).
Frank G. Couples Australia, February 9, 2013
Close to everything

Quick walk to CBD.
8.3
Great access to CBD. Clean and quite rooms. Good facilities.
Pam W. Couples United Kingdom, February 6, 2013
Nice Hotel and great location

Location, location, location
7
This hotel lived up to the Grand Chancellor reputation. The rooms were clean and well appointed. The staff were always pleasant and very helpful. The hotel is a pleasant walk to all the major attractions, shops and theatres. The restaurants on the famous Lygon street are only a short taxi ride away. The only disappointment was the size of the balcony. One sq metre with an air conditioning unit taking up most of that space.
Sightseeing/Attractions Tip: Sky Deck at Eureka Tower, definitely a must do.
Susanna B. Solo travelers Australia, February 1, 2013
Hotel in the theatre district.

Located in the CBD area.
4.3
Firstly,l was not unwhere there was going to be a $100 holding fee, when I was there I only had $50 to place , my driver licence was holded and the contents of the mini bar was removed. Since I wasnt able to order or go for dinner or breaksfast l went without. Also since my holding fee didnt go through for a while I had to walk to the station rather than catch a taxi back home. No special consideration were made despite the fact I was celebrating a birthday. The facilities were aged and l had to wait for the room to be ready and then wait another 10 minutes for room service to remove the mini fridge items. Also at check out, several other clients were overcharged for items they didnt use or the wrong invoice was given to them. Sorry l would not recommend this hotel to friends/clients or family.
Sheldon H. Couples Australia, January 31, 2013
Value for money

The roof top pool in summer.
9.3
An absolute delight to have a roof top pool in summer and take in the sights.
Restaurant Tip: Surrounded by amazing restaurants and wide variety of things to do.
Astrid M. Couples New Zealand, January 28, 2013
Nice stay in a great location

Great location
6.3
The hotel is located in the City centre so most things are within walking distance. Not the best hotel and service but satisfied with the hotel for the price that we paid.
Dave C. Couples Singapore, January 28, 2013
Always the great Location

Location
8
has no doubt about this hotel, reasonable pricing, great location, friendly staffs

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Customer Reviews - Hotel Grand Chancellor Melbourne, Melbourne

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