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Hotel Grand Chancellor Melbourne

131 Lonsdale Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Area: Melbourne CBD Number of Rooms: 160

Recent customer reviews

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Good

7.5

based on
476 reviews

Value for Money
7.2
Location
8.6
Staff Performance
7.4
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.5
Food/Dining
6.9
All reviews (476)
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Nathan L. Couples Australia, April 2, 2013
Great hotel

Location, Room Size, Furniture
7.7
Great except that one lift was out of operation for our entire stay
Greg S. Couples New Zealand, April 1, 2013
average hotel

location close to shops and entertainment areas transport etc; food
6.3
ok checkin/out breakfast nice, good value ,rooms are in need of refreshing paint peeling etc; only real complaint is that only one elevator working the whole of easter weekend ,this caused uneceptable delays for everyone including staff,did they not want to spend money on the callout fee? to have it repaired.Would not stay again because of that.
Greg S. Couples New Zealand, March 30, 2013
needs upgrade

location food and drink
6.7
The hotel was only average in condition the rooms were clean and tidy however showing signs of wear and tear although there is new carpet in public areas. The rooms need repainting with door bottoms chipped and flaking paint. The staff are friendly and helpful. With a bit of reno good be a nice place. One elevator out of service all Easter weekend and this was uneceptable causing long delays to guests and staff alike.
Katrina G. Couples Australia, March 25, 2013
dissapointing

LOCATION IS ALL
4.7
THOUGHT I WAS GOING TO GET A 4 STAR HOTEL HOWEVER IT WAS REALLY WORN AND OLD FEELING. THE BATHTUB WAS STAINED AND I DECIDED TO WEAR MY THINGS IN THE SHOWER. THE FURNITURE WAS DIRTY.AND THE SILICONE IN THE BATHROOM WAS MOULDY. THEY NEED TO UPDATE EVERYTHING.
Taninpat S. Couples Thailand, March 25, 2013
good hotel

good good good
6
Phillip C. Business travelers Australia, March 18, 2013
Great Location

Location, Dining Food, Internet
6.7
Miklos N. Couples Australia, March 13, 2013
close to all the eating places

Opening windows centrally located rooftop pool.I really place importance on the fact I can open windows as I find closed air-conditioning systems suffocating
6.7
check in was smooth just as early morning to check out. Very friendly smiley faces and helpful at all times. I really wanted to like this Hotel after all the negative reviews and I did except......The bathroom had mould where the bath meets the shower and our lounge chairs had seen better days more akin to hostel type accommodation..Its constantly being upgraded and I really think its suitable for most people at a very pleasing price
Zenna L. Groups Malaysia, March 10, 2013
Great hotel

Clean, efficient, friendly staff
10
The customer service at the hotel were superb, they took extra care into preparing our midnight room service orders and even gave us extra food for free. The staff were really attentive and kind. Rooms were decent in size and comfort too. I highly recommend this hotel!
Andy C. Business travelers Australia, February 25, 2013
Good location

Location
8
Good location right in the middle of the city / central business district. The Rooms are good and clean. Roof top pool is nice and good in summer.
Nicola B. Families with older children Australia, February 24, 2013
Good Location

Location in city centre, close to entertainment
6.3
The hotel was in a great location close to shopping, restaurants, train station and other entertainment. The roof top swimming pool was nice although I didnt use it much.

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Customer Reviews - Hotel Grand Chancellor Melbourne, Melbourne

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