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Recent customer comments

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Very good



based on 610 reviews
  • Cleanliness 7.2
  • Facilities 6.7
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.3
  • Food/Dining 6.9
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Anna N.
Australia
April 01, 2014
Comfortable stay, good size room, well located
location, comfort, friendly staff
1 day business trip. Comfortable stay, close to business district. Would recommend.

Ee T.
Malaysia
March 27, 2014
The complementary 15mins free wifi is not working!
close to major attraction, easy access to public transport.
everything still fine and acceptable during my stay.

Sue C.
Australia
March 27, 2014
Very satisfying
Good location Nice room Excellent service for big group in restaurant
Very good. Put our group in a private setting for dinner.

Michelle L.
Brunei Darussalam
March 19, 2014
GREAT LOCATION
Located within walking distance of Chinatown (Little Burke Street), Swanston Street (shopping/eating) and other attractions like Federation Square, Melbourne Central, etc
We arrived at 6am but all economy rooms were occupied waiting for check-out at noon. So we upgraded to an executive room for a small fee (AUD25.00) for one night. We didn't mind as we needed a room to take a hot shower and rest. Although initially the attending staff explained that we would need to revert back to economy room for the remaining of our trip, we were given complimentary upgrades for the next 5 nights of our stay - a plus point for us. Hotel room may not be large, but bed was comfortable and clean. Bathroom amenities were provided and replenished daily. Room walls and doors were solid, thereby giving the room a very quiet and peaceful ambiance. Could not hear the neighbor until we open the door. Location of hotel was great as it was walking distance to all the shops, restaurants and cafes. Plus, it was easy to catch a cab any time of the day from the hotel. The hotel is pretty secured, where the main doors were locked at midnight. You have to buzz in, and the staff on-duty would proceed to ask for your hotel room no. and name used for checking in to verify you are a guest at the hotel. Staff were quite knowledgeable about the trams when we asked for advice. Pretty accurate descriptions about the tram no. and attraction spots. Overall, we would recommend the hotel for a great stay, its affordable online room rates, and its location.

Mirek H.
Australia
March 14, 2014
room had everything we needed, but was shabby
location staff
We missed a room service and we needed fresh towels. Luckily clean linen was stored on the floor just around the corner of the lifts, outside a room. I didn't think storing clean linen on the floor was very hygienic or looked nice.

Tegan D.
Australia
March 13, 2014
Comfortable, best EVER location,
Location, friendly staff , roof top pool
Great location, attentive staff, rooftop swimming pool was amazing for the the kids and so warm for the baby. Woolworths across the road and walking distance to anything within the cbd

Neneth C.
Australia
March 12, 2014
The room size was average but bed was comfortable
Centrally located, close to CBD, shopping, restaurants, bars, Casino, transport and accessible to the Airport
It was okay, nothing special about the room, it was tiny. The bed was placed in an awkward position too close to the door and the TV was positioned in an angle and I felt uncomfortable while watching it lying down on bed. The staff were not so friendly, the talk to themselves a lot and giggled. Not so attentive to the needs of their customers.

Jeeuk S.
Australia
March 08, 2014
not so nice stay
location, location and location
not so great as all the facilities are very old under parking was super small and the parking attendant was not in good mood lol which then affected my mood :( its cheap but not great the only nice thing is the location

Catherine B.
Australia
March 06, 2014
Central, value for money, clean
Central location, comfy bed, cheap parking
Everything was fine except the shower. We were on 17th (highest floor) and the water pressure was ridiculous. It was either extremely hot and full pressure or stone cold and just a trickle... Very hard for washing hair and body and to just enjoy a relaxing shower.

Kent T.
Malaysia
February 27, 2014
GReat location great hotel
great location great hotel great service