arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 607 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.9
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 6.9

Loan V.
Australia
February 05, 2014
Expensive hotel price, not worth your money
location, a working air conditioner and comfortable bed
We requested high floors (There's 17 levels) and we were put on Level 2. The room was next to the rubbish dump area so every morning or even so, worse at night we hear rubbish being dumped from the high floors and this wakes us up. The room itself wasn't clean at all, the bathroom was dirty (even after we had requested room service). The fridge intermittently makes this horrible loud motor noise which is annoying when we are trying to sleep. The hot water system in the shower took too long to warm up. For an expensive price to pay per night we definitely didn't get what we paid for. I will definitely not recommend this hotel to anyone unless you like to spend money for a less decent than 2 star hotel. The floor we stayed on was ones of the none refurbished rooms (there is no images of this on Agoda). I'm disappointed with the hotel and room.

Helen P.
Australia
January 30, 2014
very good
clean, location, quiet
it was very nice and comfortable. will come back again if the conference is at the same location.

Jonte T.
Australia
January 28, 2014
Immaculate.
Comfort. Comfort and Comfort.
Thoroughly enjoyed it. Staff was awesome! Definitely would stay again, purely based on how good the staff were :)

Gerardo O.
Australia
January 21, 2014
perfect location to enjoy the cbd
clean, centrally located, value for money
a good spot to rest after enjoying the cbd, it is close to everything, food, transport and local attractions

Bernice W.
Australia
January 20, 2014
The staff were fantastic, parking was great and tm
Close to shops, MCC and restuarants
FANTASTIC, WE HAD FRIENS FROM NEW ZEALAND WITH US AND THEY WERE ALSO IMPRESSED WITH THE QUALITY OF THE HOTEL, THE BAR AND THE RESTUARANT. wE REALLY ENJOYED OUR STAY AND THAT WAS BASICALLY BECAUSE THE STAFF AT THIS HOTEL HAVE OBVIOUSLY BEEN TRAINED IN THE ART OF MAKING PEOPLE FEEL AT HOME

Alen S.
Australia
January 20, 2014
Excellent staff that we're easy to deal with,
Location, pool, parking, service.
Great stay, we upgraded the room when we got to the hotel and money we'll spent, as we spent quite a bit of time in the room so the upgrade was well worth it. Chinatown was out the back door (literally) so we would walk the streets and just enjoy the hustle and bustle. . staff were easy to deal with and that sometimes makes all the difference the parking was reasonable for the centre of Melbourne. There is a large shopping centre with a variety of food if you don't wish to eat at the hotel and it's only minutes away.

Peter S.
Australia
January 19, 2014
Unfortunate
Location, Bar, Parking
Actually not so good, there was a string of 40C + days in Melbourne and the air condition broke down on the 2nd night, everybody in the Hotel was impacted by a switch board circuit breaker failure. Now fans were provided and it took until 4.30pm the next day for it to be fixed. They took off $50 from the bill but this was pretty poorly handled and in fact should have been a full refund for the night.

Deborah B.
Australia
January 18, 2014
Great Location and facilities.
Location, cleanliness, facilities.
Enjoyed our stay. Clean room, good facilities and very central location. Great value for money.

Cristobal M.
Spain
January 17, 2014
Below average
Location

Haley G.
Australia
January 17, 2014
Quick visit
Lovely outdoor pool, good breakfast, friendly staff
Our stay was good. Nice bed. Room was small for what it cost and shower was in the bath so it was lucky it was just two nights we were there. The hotel is nice and clean and staff were lovely. We didn't try the restaurant as it is quite expensive however we noticed in the lift on way back after going out that Sunday night is steak night so that was dissapointing. We would stay there again if we found a very good deal.