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Hotel Grand Chancellor Melbourne

131 Lonsdale Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Area: Melbourne CBD Number of Rooms: 160

Recent customer reviews

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Good

7.5

based on
496 reviews

Value for Money
7.2
Location
8.6
Staff Performance
7.4
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.5
Food/Dining
6.9
All reviews (496)
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Sue D. Business travelers United Kingdom, October 9, 2012
Great locations, well equipped rooms for overnight

location
8.7
very pleasant stay, close to everything in the business district and china town which is a bonus. friendly hotel staff, good priced car parking
Sightseeing/Attractions Tip: Melbourne central 10 minute walk away
Sonia O. Couples Australia, October 8, 2012
Nice room, but service is negligent

Nicely sized room, comfy bed, close to everything
7.3
The hotel itself looks good. We loved being close to nice restaurants, bars and shopping. Staff at reception were helpful and friendly. The room was a good size. The bed was very comfortable and the bathroom was well-sized too. Great selection of in-house movies. The swimming pool looked very nice, but unfortunately the weather was not favourable for a swim. Our overall stay was good and we quite enjoyed it. Two things needed attention and could be improved to make our stay better. Housekeeping was a bit negligent with making up the room the next day. Toilet paper was not replaced, our tea cups were not cleaned, the room was not dusted and cleaned either. The second thing is their in-house restaurant 'Encore'. We had very minimal service and the staff forgot about us. We had to go to them for someone to come take our order, and they also forgot to make our drinks. When the drinks arrived, they were the wrong ones. They also told us they ran out of steak knives when our steaks arrived. The restaurant itself is very small and they were not very busy. It was a bit surprising that the service was so terrible. On the brighter note, there are so many nice restaurants around the hotel and very well-priced too.
Jennifer J. Solo travelers Australia, October 6, 2012
Great location

Rooms were well designed
9.7
Quiet, professionally run, efficient staff, beautiful beds and pillows
Nicole L. Solo travelers Australia, September 22, 2012
Great & convenient location

Location, parking facilities
9.3
Great hotel, easy location to get to from out of town along with the convenience of valet parking. Hotel room was great for what I was after, clean and roomy. Staff were good and pleasant to deal with. A great place if you want to have a night out in town with an Easy location to locate.
Dave C. Business travelers Singapore, September 21, 2012
Great location

Location is great
8
Hotel location is great, accessible to all parts of city, has many asian restaurant around it. However, rooms and bathroom are small and aging, would be excellent if after a refurbish.
Victoria P. Couples Australia, September 17, 2012
clean & neet hotel great location

central to the city good price
10
neat & clean hotel good service close to all amenities very helpful staff. i would probably recomend to have some biscuits with the on the house coffee.
Travel tip: neat hotel & clean good location would choose it again if need be
Fleur B. Couples Australia, September 13, 2012
great location, with parking

location, parking and service is consistent
6.7
Suits the short term stay for a central locatioon close to shopping, markets and restaurants.
Alvin N. Couples Singapore, September 12, 2012
good location

location of hotel is great.
7
size of hotel room is not spacious but acceptable n reasonable. i have stay in rooms much smaller than this. location is near the shopping buildings as is within walking distance, abt 5mins walk. we reached hotel at 8am and were not allow to chk in. staff asked us to cm back at 11am instead.
Charongchai T. Couples Thailand, September 8, 2012
Great location, good service!!! Clean

Great location ever
8.3
Great location near china town , shopping center!!! Good staff!!! But just noisy in the morning! Love to go back there again
Holly N. Couples United Kingdom, September 7, 2012
lovely, quite and clean hotel

rooftop pool
9.7
Great location, spacious rooms and great views from the roof top pool. Complimentary robes and shampoo ect. Lots of things to do around the area, would definitely recommend.

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Customer Reviews - Hotel Grand Chancellor Melbourne, Melbourne

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