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Recent customer comments

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Very good

based on 610 reviews
  • Cleanliness 7.2
  • Facilities 6.7
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.3
  • Food/Dining 6.9

srinivasa P. from Australia
Business travelers
Stayed 2 nights in March 2015
Not really Grand
Location, location & location
Centrally located, friendly staff and clean linen but the place looked really dated, paint peeling off, cabinets getting stuck, cold & hot water control not working for the shower to name a few. It wasn't really grand as the name suggested or pictures looked on the website. Would go there again only if had no other choice.
Reviewed March 23, 2015

Abbey B. from Australia
Stayed 2 nights in March 2015
Good location but rooms a little bit tired
I recently stayed at this hotel with my husband in an executive king room, it was pleasant enough but I did feel that the rooms could use a little bit of a freshen up as the walls were quite dented and marked and the overall impression was that more care could be taken. One issue that we did have was that the shower had a bulk-head over the shower rose so my husband had to stoop to use the shower as he is quite tall and also all of the water from the shower ended up on the floor as the screen wasn't long enough! The location is good only about a 5 minute walk to Bourke St mall and there were plenty of restaurants right around the hotel to eat in. The staff upon check-in and check-out were polite and helpful.
Reviewed March 23, 2015

Shannon S. from Australia
Stayed 6 nights in March 2015
Great location, Value for money
Close to shopping mall, right next to china town, food
I would say its more of a 3 star hotel, but in saying that, the location was great, right next to China Town, 5 mins from shopping malls. King executive room was smaller than I expected and the shower was awful, no happy medium. Gym isn't very good - not much in there, pool was good. The restaurant food was amazing!!!
Reviewed March 17, 2015

Rachael F. from Australia
Families with older children
Stayed one night in March 2015
Our weekend away.
Pool pool and pool
It was ok. The room was way too small and the bathroom really needs a revamp.. The power point was hanging from the wall and shower door was all black and filled with some red stuff down the bottom. It was pretty awful....
Reviewed March 13, 2015

Cathie N. from Australia
Solo travelers
Stayed one night in March 2015
Just what I needed
Location, Price, comfort
Very satisfactory. No complaints.
Reviewed March 11, 2015

philip M. from United Kingdom
Stayed one night in March 2015
Not Grand
Position was good - The hotel was Clean _ The bedding wad
Reviewed March 10, 2015

Chris T. from Australia
Families with young children
Stayed one night in March 2015
Room bit noisy,location great,breakfast good
Cheap, location, has pool
In the rooms you can hear the fans from the bathroom constantly going or the water running not the most ambient atmosphere if you are wanting relaxation and quiet. But for the price the rooms were clean and bed was comfy, location is great and there's a of hole of parking places next door and across the road. Good gluten free range and selection of fruits and hot foods - most of the food is from tins but there's some fresh stuff also. I would stay again because I got it at such a reasonable price and is close to everything..
Reviewed March 03, 2015

richard P. from Australia
Stayed 3 nights in February 2015
4 Days Away
The location of the hotel is great, same street as heaps of great Greek restaurants and one street over from China Town
Reviewed March 03, 2015

VU H. from Vietnam
Business travelers
Stayed 3 nights in February 2015
A good hotel to stay for business purpose
Beautiful room / Good location/ warm staff
I am quite happy with the hotel during my stay here.
Reviewed February 27, 2015

CHRISTOPHER M. from United Kingdom
Stayed 2 nights in February 2015
grand chancellor
Location room food
Very goodd, very helpful, only downside was lack of free wi fi
Reviewed February 15, 2015