arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 607 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.9
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 6.9

Brooke C.
Australia
December 15, 2014
Not impressed
The spa bath in the upgraded room was nice.
Not very good. We found our room wasn't cleaned properly and we were kindly offered an upgrade, there was a $5 extra charge for every time you ordered food in room service. To top it off the fire alarm rang in the morning and we were told we all had to evacuate to reception. Then to get to reception and not be told anything. We found the whole stay very frustrating and probably wouldn't stay there again. I don't know if it just happened to be back luck this last weekend or what it was but I'm not sure I will be recommending this place to anyone to stay again.

margaret M.
United Kingdom
December 14, 2014
holiday
location,, comfortable,,
ejoyable

Sue W.
Australia
December 14, 2014
Comfortable stay
Lift big enough to accommodate a bicycle

Tristan H.
Australia
December 08, 2014
Overpriced
Good location, friendly staff and nice pool
After paying for a night what most people would pay for a week of rent, the room was small, gym was a couple of pieces of equipment in what looked like a storage closet and the air conditioning didn't work which considering it was 35•c made the room very uncomfortable.

Amy B.
Australia
December 01, 2014
weekend trip
quiet location
Our room was outdated on the 7th floor. Internet says 'balcony' is a tiny square looking at a brick wall with no views what so ever. We stayed in an economy room in my eyes it was over priced for what you got as there is only a roof top pool and stated fitness room but hardly nothing in there. although it was presented nicely it was outdated and small and the bathroom was old with dirty grout on the shower over the tiny bath. For a little extra next I would definitely be paying for something worth the money.

Nuttapat P.
Thailand
November 23, 2014
Nice Room, nice staff, Good location
Nice Room, nice staff, walkable distance to Chinatown

Bakiyaraj B.
India
November 19, 2014
Good and nice
good and friendly staff
I was a good hotel and clean

suma S.
India
November 16, 2014
Not worth the money
good location and absolutely no other positives!!!
I was given a room on 17th floor (executive room). The room was really small.. Everytime I get back to the room, I had to go back to the reception and fix the swipe as it would never work. It was a real hassle, going all the way down the lift, from 17th floor to reception ,when all you want to do is get into your bed after a tiresome day.They don't even have wall phones on the floor so that you can contact the reception!!! The extraction fan in the bathroom was very noisy. And you get either really hot, or freezing water, in the shower, nothing in between.!! A run down hotel with 4 stars!!! Not at all worth the money!!! wouldn't recommend and not going back !!!

peter H.
Australia
November 10, 2014
A pleasant and reflective interlude
location, contempory furnishings, value for money

John J.
Australia
November 07, 2014
Retrun to Grand Chancelor
Not too large
Good value for money