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Hotel Grand Chancellor Melbourne

131 Lonsdale Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Area: Melbourne CBD Number of Rooms: 160

Recent customer reviews

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Good

7.5

based on
560 reviews

Value for Money
7.3
Location
8.6
Staff Performance
7.5
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.5
Food/Dining
6.9
All reviews (560)
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Ching H. Families with older children China, May 13, 2015
Everything is ok

Good location and close to shopping area and a lot of good restaurants.
7.7
Will recommend to friends.
Karen K. Groups Australia, May 9, 2015
City stay

Location
6.7
Very bad wifi was told free but got one hour per day and had to be used all at once, connection was bad so couldnt get info I needed as it would keep cutting of. Room was serviced but not very good standard.
Leong H. Groups Malaysia, May 7, 2015
Recommended

Staff frienliness
6.7
Samantha L. Groups Singapore, April 29, 2015
Perfect location

location
7
hotel is very conveniently located but rooms were very small. We had an additional bed placed in the room and there was not much space left for moving around after. The additional bed was very thin and uncomfortable, you could feel the springs from the bed frame. The worst experience we had during our stay was the plumbing in the toilet. It was impossible to control the water temperature in the shower and you will get cold water to really hot water within seconds even without making adjustments. The hotel only left a note in the room to say that they were improving their plumbing system and hence might experience some inconvenience. I would've appreciated if this was highlighted to us upon checkin as it was impossible to shower without having to adjust the water flow every few seconds or risk being scalded.
Pang S. Families with older children Malaysia, April 28, 2015
Comfortable

comfortable, spacious, clean
6
The hotel location is very good, just one street up from China town and very close to all the shopping & sightseeing. the hotel & rooms needs to be redecorated.
Sunny M. Solo travelers India, April 24, 2015
Good location (if you leave on this side of cbd )

Nothing really - just another hotel
5.3
Comfortable. Needs to refurbish the bathroom and electric switches ..
Ottmar H. Business travelers Germany, April 24, 2015
Love the fact that you can open a window/door

Location. price, ability to open a window/door (Can't stand fully airconditioned rooms to sleep in)
8.7
Walked in went to bed, got up, walked out. So I can only comment on check-in and check-out which was spot on
Elizabeth A. Couples Australia, April 20, 2015
Chancellor melb

The staff
5.3
The bathroom was awful
Gavin O. Business travelers Australia, April 17, 2015
king room

location. carpark . . the staffs willingness to help
9.3
Abidin F. Couples Australia, April 2, 2015
Good location, great staff, great rooms.

Location was pretty good, and the staff was very friendly, late check out was not a problem.
10
Quick check in at the arrival, staff was very helpful and friendly, good location, you find a place to eat anytime of the night, room were nice and clean, and the late checkout was not a problem. It was a great stay.

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Customer Reviews - Hotel Grand Chancellor Melbourne, Melbourne

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