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About Hotel Grand Chancellor Surfers Paradise


Located in the heart of Surfers Paradise and one block from the beach, this 4.5-star property offers superior accommodations. Offering a sub-tropical climate and a friendly, fun, vibrant atmosphere, this destination is most famous for its sun, surf, and sand. Boasting 330 rooms, this hotel will lavish their guests with modern and elegantly designed rooms. You can relax by the swimming pool and spa or get active in the well-equipped fitness center and full-sized tennis court. There are plentiful entertainment, dining, arts, and other outdoor activities within the city. Hotel Grand Chancellor Surfers Paradise is undoubtedly a great place to stay when in Surfers Paradise.
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  • Wi-Fi in public areas


  • car park
  • car hire

Fitness & recreation

  • gym/fitness
  • fitness center

Swimming & soaking

  • swimming pool
  • hot tub
  • outdoor pool

Land sports

  • tennis courts

Food & beverage

  • room service
  • restaurant
  • coffee shop
  • bar
  • vending machine

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Croatian
  • Filipino
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai
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Please note that guests will be required to leave either a $200.00 cash or debit card refundable security deposit along with photo ID, or a $100.00 pre authorization of a credit card on check in. This is to cover any incidental charges.

The minimum age of guests to check in is 18 years if unaccompanied by an adult.

For Schoolies bookings, a refundable deposit of AUD 250 is required upon check-in.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-16 year(s) Must use an extra bed
  • Guests over 16 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 23 AUD
Check-In From: 02:30 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0.1 km
Distance to Airport: 25 km
Internet Usage Fee: 15 AUD
Non-Smoking Rooms / Floors: Yes
Number of Floors: 36
Number of Rooms : 408
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 45
Year Hotel Built: 1985
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Recent customer comments

Filter by traveler type
All reviews (1436)

Business travelers (95)

Couples (668)

Solo travelers (205)

Families with young children (201)

Families with older children (150)

Groups (117)

Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

10 Alexandra K.
May 30, 2016
Very good
We were very comfortable the staff were more than helpful.

10 Michelle K.
New Zealand
May 30, 2016
Exploring the Gold Coast
We bought our friend who had come over for a long weekend from NZ and we loved the facilities this Hotel provided.

9.2 Heesu C.
May 27, 2016
Wasnt bad Great location Had a great time

6.4 Koh S.
May 27, 2016
Great location
Convenient but no free parking

8.8 A I.
May 28, 2016
Convenient place to stay
Great service from staff

8 Peter C.
May 23, 2016
Shared balcony
Woke up to find a strange man on our balcony. Turns out we were staying in one of the only pair of rooms in the hotel that has a shared balcony. We were advised by staff a divider was being installed in a week or so, which didn't help us. Also, didn't appreciate the request to come down to reception at 9pm because they had forgotten to get a credit card validation when we checked in.....

8.8 Rocco B.
May 20, 2016
Always a safe bet
Great location, value for money.

8.8 Alan G.
May 21, 2016
Great hotel
A great hotel that I will certainly stay at in the future.

9.6 Justin B.
May 17, 2016
Lovely hotel
Holidaying with 2 young kids (3,10). Loved the hotel brilliantly positioned in middle of surfers paradise and short walk to Caville Av. Lovely rooms beds and view. Only inconvenience was the price of the in-room movies ranging from $9.95 and up. Didnt rent any for the kids at that price. But will definitely recommend staying there to anyone and will stay there again when we return.

7.6 Miao T.
May 15, 2016
Good location
Central location. Service was good. The room is clean and spacious.