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Excellent 8.1
Based on 1454 reviews

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About Hotel Grand Chancellor Surfers Paradise


Located in the heart of Surfers Paradise and one block from the beach, this 4.5-star property offers superior accommodations. Offering a sub-tropical climate and a friendly, fun, vibrant atmosphere, this destination is most famous for its sun, surf, and sand. Boasting 330 rooms, this hotel will lavish their guests with modern and elegantly designed rooms. You can relax by the swimming pool and spa or get active in the well-equipped fitness center and full-sized tennis court. There are plentiful entertainment, dining, arts, and other outdoor activities within the city. Hotel Grand Chancellor Surfers Paradise is undoubtedly a great place to stay when in Surfers Paradise.
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  • Wi-Fi in public areas


  • car park
  • car hire

Fitness & recreation

  • fitness center

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • tennis courts

Food & beverage

  • room service
  • restaurant
  • coffee shop
  • bar
  • vending machine


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge
  • smoking allowed

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Croatian
  • Filipino
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai
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Please note that guests will be required to leave either a $200.00 cash or debit card refundable security deposit along with photo ID, or a $100.00 pre authorization of a credit card on check in. This is to cover any incidental charges.

The minimum age of guests to check in is 18 years if unaccompanied by an adult.

For Schoolies bookings, a refundable deposit of AUD 250 is required upon check-in.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-16 year(s) Must use an extra bed
  • Guests over 16 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 23 AUD
Check-In From: 02:30 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0.1 km
Distance to Airport: 25 km
Internet Usage Fee: 15 AUD
Non-Smoking Rooms / Floors: Yes
Number of Floors: 36
Number of Rooms : 408
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 45
Year Hotel Built: 1985
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Agoda Verified Reviews

Filter by traveler type

  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 9.3
  • Room Comfort/Standard 8.2
  • Service 7.9
  • Value for Money 8.0
  • Food/Dining 7.1

8.8 Paul K.
June 27, 2016
We were pleased with our choice. We would stay there again.
Luke warm shower. Even though we paid for a day's car parking, 'the system' only allowed us to stay for 21 hours (which meant we had to re-park the car on the street - annoying!).

7.6 Vikas T.
June 24, 2016
Stay at Gold Coast
Price is on a little higher side considering the off season .

10 Rachael M.
June 23, 2016
Loved it
I loved it

6 Tuan P.
June 23, 2016

9.2 Paul A.
June 23, 2016
Casual Visitor
Found the Chancellor a great place to stay. Perfect Location. Would certainly stay her next time in Surfers. For breakfast would have preferred a sugar free cereal/muesli. Porridge?

8 Gaik T.
June 19, 2016
Great location
Easy to go anywhere in Gold Coast

4.4 Heather M.
June 15, 2016
awful experience
Staff were so unhelpful. We were unaware of a $200 security deposit they wanted on check in and they were so rude. Didn't offer to help us out unlike other hotels who hold your licence or a copy of your credit card in case. But $200 was ridiculous to ask for as a security deposit. We ended up not staying there and drove back home to Brisbane. Will never ever go back. The Indians who were on concierge spoke Indian to each other, who knows what they were saying but it was absolutely terrible. Very disappointed.

8.4 Mohamad H.
June 14, 2016

8 Matthew R.
June 09, 2016
bathroom door wouldnt lock

7.2 Calin T.
June 08, 2016
Excellent location
We saw a small cockroach on the first day. Room is big for four of us but bath/toilet area is very small. The wifi was so weak that my children kept complaining, also hotel only allowed 2 logins in the room. I would think twice about staying here again, unless wifi improves.