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Hotel Grand Chancellor Surfers Paradise

Cnr. Surfers Paradise Blvd. & Hanlan Street, Surfers Paradise, Gold Coast, Australia 4217 (Show on map)

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"The staff were pleasant and helpful. The location was..."

  • Penny, Australia
  • June 30, 2015
  • Area: Surfers Paradise
  • Rooms : 408

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Room Types
Deluxe Spa King Room
Deluxe Spa King Room
Deluxe Twin
Deluxe King
Flash Sale Deluxe King
Flash Sale Deluxe Twin
Standard Twin
Standard King
Deluxe Twin Room
Deluxe King Room
Deluxe King Room
Deluxe Twin Room
Standard King
Standard Twin
Premium King Ocean View
Premium King Ocean View
Standard Family Room
Deluxe King Family
Standard Family Room
Deluxe King Family
Premium King Ocean Spa
Premium King Ocean Suite
Premium King Ocean Spa
Premium King Ocean Suite


When would you like to stay at this hotel?

Features of Hotel Grand Chancellor Surfers Paradise

24-hour front desk



business center

car hire

car park

coffee shop


currency exchange


express check-in/check-out

facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities



room service

safety deposit boxes


smoking area


vending machine

Sports and Recreation

fitness center

hot tub

outdoor pool

tennis courts


Wi-Fi in public areas


car park

Languages Spoken

Chinese (Mandarin)











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Located in the heart of Surfers Paradise and one block from the beach, this 4.5-star property offers superior accommodations. Offering a sub-tropical climate and a friendly, fun, vibrant atmosphere, this destination is most famous for its sun, surf, and sand. Boasting 330 rooms, this hotel will lavish their guests with modern and elegantly designed rooms. You can relax by the swimming pool and spa or get active in the well-equipped fitness center and full-sized tennis court. There are plentiful entertainment, dining, arts, and other outdoor activities within the city. Hotel Grand Chancellor Surfers Paradise is undoubtedly a great place to stay when in Surfers Paradise. Located in the heart of Surfers Paradise and one block from the beach, this 4.5-star property ... see more
Please note that guests will be required to leave either a $200.00 cash or debit card refundable security deposit along with photo ID, or a $100.00 pre authorization of a credit card on check in. This is to cover any incidental charges.

Please Note: All guests under the age of 18 years of age must be accompanied by an adult. The Hotel Grand Chancellor does not accept Schoolie Bookings.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-16 year(s)
Must use an extra bed

Guests over 16 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Breakfast Charge (when not included in room rate)
23 AUD

Check-In From
02:30 PM

Check-Out Until
11:00 AM

Distance from City Center
0.1 km

Distance to Airport
25 km

Internet Usage Fee
15 AUD

Non-Smoking Rooms / Floors

Number of Floors

Number of Rooms

Parking Fee (per day)
15 AUD

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Recent customer comments

Filter by Traveler Type




from 1175 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1175)
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Laura B. Couples Australia, July 1, 2015

Bed, free tea, location
Selvi D. Families with older children Indonesia, June 30, 2015
good hotel in surfers paradise so far

location near surfers paradise, value for money
nice stay
Jodie R. Families with older children Australia, June 30, 2015

Great staff excellent place to stay
Cannot fault ,,, with my son becoming unwell overnight the staff allowed us to have a lot later check out Nothing was a problem Very very comfortable bed Great room service Very clean room
Hannah J. Families with young children New Zealand, June 30, 2015
Grand stay at the hotel

Spa, location and beds
It was great. We enjoyed our stay with our 5 year old. Would return as location was perfect and so handy with the mall downstairs .. Very safe and welcoming
Penny W. Business travelers Australia, June 30, 2015
Service and location

The staff were pleasant and helpful. The location was excellent .
Raviteja G. Solo travelers New Zealand, June 28, 2015
Excellent Location

Friendly Staff, Breakfast and centrally located
Had an excellent weekend, the only downside is the lift they are soooooo slow but everything is spot on
Ricci D. Families with young children Australia, June 28, 2015
The Basics are very bad!

View, Location and Amenities
Booked the room several weeks ago, requested a PortaCot. Then called again 2 weeks before the booking, confirmed the Portacot. Arrived at reception on my day of Checkin to wait 30 minutes until I was served Once I was finally served, I was informed my room wasn't ready and that I'd need to come back in a couple of hours (fair enough as I was early). I then re-confirmed with the Trainee and asked them to PLEASE ensure the Portacot was in the room, tired Baby in tow, returned to the Hotel a couple of hours later, was issued my room key and then found that there was no Portacot in the room. Only redeeming factor for this Hotel was that my daughter left her jumper in the room when we checked out and Josh from housekeeping was very helpful, otherwise front of house staff efficiency was ordinary at best.
Paul E. Couples Australia, June 28, 2015
Possibly my worst experience in a hotel

It took us over 30 mins to check in only to be given our room keys which didn't work so we had to go back to reception to get keys programmed again. Once inside our room we found 2 double beds that should have been replaced 10 years ago, the room itself could do with a freshen up also. Returning to the hotel on Saturday we found our carpark ticket which we paid for from reception didn't give us entry to the carpark & our room keys again wouldn't open our room, unfortunately we didn't have a good experience at the NOT SO GRAND CHANCELLOR
Carmal H. Couples Australia, June 27, 2015
Receiption was very slow 25 minutes to book in.

View, Room, Position
Stay was good but Reception was ver slow, 25 minutes to wait and booking in. On booking out of our room 2211 at 9.30am I was told by the Trainee at Reception that we had booked out at 5am. I hope there are no charges booked to our room.
Sarjeev K. Couples Singapore, June 24, 2015
The best location in GC!

Cleanliness, Customer Service & Location!
Extremely pleased with the customer service rendered by Michael, cleanliness of the rooms as well as the location. It's situated at the heart of Surfers Paradise, hence amenities around the hotel was a breeze. Car Parking is $15/day, located at Centro Paradise Centre which is just beneath the hotel for hotel guests.
< Previous page 1 - 10 of 1175 reviews Next page >

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What's nearby? / Directions

What's nearby?
  • Movieworld
  • Dreamworld
  • Seaworld
  • Wet & Wild Water World
  • Currumbin Bird Sanctuary
  • Natural Arch
  • Mt. Tamborine
  • Jupiters Casino
  • Surfers Paradise Beach

From Airport -Coolangatta Airport Hotel direction: 25.0 km N Driving directions: Northbound along the Gold Coast Hwy to Cavill Ave Surfers Paradise then turn right onto Southbound Surfers Paradise Blvd. Hotel entrance is on the corner of Hanlan Street. -Brisbane Hotel direction: 90.0 km N Driving directions: Follow Gold Coast signs from Airport, take Exit 69 to Surfers Paradise

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Customers like this hotel for:
Nearest transport:
  • Surfers Paradise Bus Terminal (0.1 Km / 2 min walk)
Area recommended for:
  • beaches
  • nightlife
  • shopping
Distance to airport:
  • Gold Coast Airport (20.0 Km)
Customer comments:
  • "Friendly staff" , "Good value for money" , "Well located for shopping, beach, nightlife & entertainment"
Top attractions in the area:
  • Paradise Shopping Centre (0.1 Km / 2 min walk)
  • Surfers Paradise (0.2 Km / 3 min walk)
  • SkyPoint Observation Deck (0.4 Km / 5 min walk)
  • Main Beach (2.7 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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