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2015
Excellent 8.1
Based on 1525 reviews

Recent customer comments

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Excellent



based on 1525 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.6
  • Location 9.3
  • Room Comfort/Standard 8.2
  • Service 7.9
  • Value for Money 8.0
  • Food/Dining 7.1

Renae O.
Australia
August 01, 2016
Meh
The 45 minute wait in the check-in queue was not the most pleasant start to an overnight stay.

SOON Q.
Malaysia
July 31, 2016
Great location
Great location. Close to everything. Spacious room and food view from rOom. Lacking nice bar.lacking a nice bar

brendan H.
Fiji
July 26, 2016
great location,in the midle of surfers paradise
had a great stay,nice large room,great views,good location,will stay when next in surfers paradise

Nicolle K.
Australia
July 25, 2016
Spend your money elsewhere!
Where do I start? Paper thin walls, elevators that don't work, cold breakfast, cramped parking, hard beds or broken spa! Upon arrival the lift from the basement was broken so we carried our bags through a narrow hallway up stairs to reception. Here we were treated at best, average, but after a 15 minute wait got our room key. Arrived at the room to find that the "2 rooms" had no door for any privacy. The view was nice. Several times over the next 18 hours we were at this motel, we had to walk down the fire stairs and out into the street, before walking back into reception and down To the basement to retrieve articles from the car or go to the pool. The walls were so thin that even standing in the lift area we could clearly hear many conversations that were being had behind closed doors. Breakfast was average and barely worth the money. Thank goodness for the 2/1 deal because $12.50 was the very top of what I would have paid! The pool heating wasn't working which made the spa cold. Check out was another fuss filled debacle as it took nearly 20 minutes to get on our way. NEVER AGAIN!

Wan L.
Singapore
July 25, 2016
Disappointing Stay
I had fairly high hope for Hotel Grand Chancellor Surfers Paradise, but upon checking in, the staff at the counter (which is empty because we checked in very late - 7-8pm) seemed very impatient. When we entered the room, it looked so run down, with stains and all, that I am glad I am staying just for 1 night.

Ivan S.
Indonesia
July 24, 2016
very good
very good

Ivan S.
Indonesia
July 24, 2016
very good
very good

Ivan S.
Indonesia
July 24, 2016
good hotel
good hotel

Iowane S.
Australia
July 23, 2016
Good
Was good

MUHAMAD H.
Singapore
July 23, 2016
Gold Coast Vacation
Checking-in was a breeze at Hote Grand Chancellor Surfers Paradise. Even got ocean view room views without asking! The location was convenient located to 24 hour marts. For those keen on shopping for snacks, Woolsworth is a skip away. Its location means you can get to the theme parks i.e. Dreamworld/Movieworld/Seaworld/Wet and Wild within an hour. You can also conveniently book tours and transfers from the tour reception desk!