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Hotel Grand Chancellor Surfers Paradise

Cnr. Surfers Paradise Blvd. & Hanlan Street, Surfers Paradise, Gold Coast, Australia 4217 (Show on map)

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Area: Surfers Paradise Number of Rooms: 408

Recent customer reviews

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Fantastic

8.1

based on
1066 reviews

Value for Money
8.0
Location
9.3
Staff Performance
7.9
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.2
Food/Dining
7.1
All reviews (1066)
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Denis U. Couples Australia, January 2, 2015
Overrated

The view
3.7
I felt very disappointed with the standard of the room. Before we booked the accomodation, we were advised that the hotel is 4.5 star. The standard of our room was well under 4 star. For instance, the bathroom was well outdated and not very well maintained. The balcony was also of poor quality. The tennis court area was flooded. Part of the common roof top area was unacceptable and fenced off with a poor standard of construction tap. The lifts continuously broke down forcing us the carry luggage up stair. I advised the people at reception of our disappointment, who informed us that there are a better standard of room avaliable within the hotel which seem to achieve the 4.5 star rating advertised, however an upgrade to these rooms would require an additional fee of $80 per night. i sent the hotel an email regarding the matter and I never received a response.
Michael C. Business travelers Australia, January 1, 2015
GREAT ACCOMADATION

EVERYTHING WAS GOOD THE VIEW THE LOCATION THE ROOM BUT SOME LEFT THERE SOCKS BEHIND
9
WILL GO BACK SOON
Mutia D. Families with young children Indonesia, December 30, 2014
Over price, overrated hotel
3.7
Awful, will never stay at this hotel again & will not recommend to anybody. Service was terrible, and room was old & dirty, bed was not straight & a bit concave. I stayed for 5 nights in this hotel and for 3 nights room was not cleaning by the staff, and when we come in the evening we have to call the house keeping for cleaning our room and they have to check if there was still somebody to do the cleaning.. This is not even the service of 3-star hotel.
Subhakti S. Families with young children Indonesia, December 30, 2014
The paradise hotel

Best view, strategic location, clean
8
Nice hotel, good breakfast and dinner, very fast check in and out procedure
Fiona M. Families with young children Australia, December 29, 2014
Short stay

Reception staff, pool facilities and the view
8.3
Brief stay, accomodations very comfortable. Food service by the pool was very slow but otherwise it was good. Reception staff were excellent.
Mohd A. Families with young children Malaysia, December 27, 2014
Big room for family location very good

Location big room
7
Just for a day we stayed there. Big room for family
Sui M. Families with young children Malaysia, December 26, 2014
Good location with reasonable price

1. Great location 2. Clean 3. Reasonable price
8.3
Stay was really pleasant, busy during Christmas so longer waiting time for Check-in due to low in staffs.
Jessie L. Families with young children China, December 26, 2014
Excellent Stay

Location; Waterview from Balcony;Swimming pool and spa
8.7
Great stay, value for money. Good location, easy acess to shopping centre and beach.
Yu J. Families with older children Singapore, December 26, 2014
a very central hotel

the location is central. very near the beach. near the train.
8.3
The stay is quite good. However if free WiFi is provided will be excellence
Nat K. Couples New Zealand, December 26, 2014
Xmas day 2014

Location, cost, value
8

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Customer Reviews - Hotel Grand Chancellor Surfers Paradise, Gold Coast

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