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Hotel Grand Chancellor Surfers Paradise

Cnr. Surfers Paradise Blvd. & Hanlan Street, Surfers Paradise, Gold Coast, Australia 4217 (Show on map)

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Area: Surfers Paradise Number of Rooms: 408

Recent customer reviews

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Fantastic

8.1

based on
1124 reviews

Value for Money
8.0
Location
9.3
Staff Performance
7.9
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.2
Food/Dining
7.1
All reviews (1124)
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Giles R. Business travelers Australia, March 8, 2015
Glad it was cheap!

Great location, clean, comfy bed
7.3
Very rude receptionist on check-in (although friendly staff on check out) Clean room but didn't sleep well due to the noise all night from nearby clubs and pubs!!! I have stayed in the area at different hotels multiple times but this was definetly the worst place for all night noise!! Parking is also fairly expensive but that's pretty standard around surfers. Overall it was not bad because I got a last minute special online but otherwise I would stay somewhere else next time.
Kylie T. Couples Australia, March 7, 2015
excellent

spa,view,location
10
The best
Wayne H. Couples Australia, March 7, 2015
good price great location

room service. located right in the middle of everything. fresh bed every time we got back to our room
9.3
It was brilliant and would recommend it to everyone
Irfan A. Families with young children Pakistan, March 3, 2015
Superb location, great staff and neat Hotel

Location, neat & clean
10
Wonderful, if I ever visit Gold Coast again I'll choose to stay in Hotel Grand Chancellor
Lin Z. Families with older children China, March 2, 2015
Teriable service

just location
5.3
The staff made a mistake about my room type and gave the same room card for me and another guy. Bad attitude and service, a female staff showed less respect and patience to customers. Terrible experience !
Annette G. Couples United Kingdom, March 1, 2015
Annette and James

Modern room, very clean, great location.
10
The hotel was modern, clean and comfortable. It is also in a great location. The staff were helpful and accommodating. The pool is great but it was heated on a really hot weekend so not as refreshing as we anticipated. We enjoyed our time at the hotel. The only thing we did not like was the car/parking set up. It is actually part of an underground shopping centre. We found it to be really busy (driving round for ages to get a space) and unsafe when you are walking from your car to the hotel lobby/reception. Just something to be mindful of- especially if you are travelling with young children and carrying luggage.
Rengarajoo A. Couples Malaysia, February 28, 2015
good hotel

near beach , clean and confort
9.3
Ffgg
Zhidong Z. Business travelers China, February 28, 2015
very nice sea view hotel in surfers paradise

location, view and clean
8
One thing may need some improvement: We had breakfast at 1st floor of the hotel and the restaurant staff asked us to pay at the restaurant. Later when we check out, counter staff said she did not receive the payment. She requested us to go back to restaurant and look for the receipt as proof of payment. Hotel may improve on this procedure whether bills are settled at the restaurant or when checking out.
Yeonji L. Groups South Korea, February 22, 2015
Good location

Location, spaciois
8
Adeline L. Families with older children Singapore, February 22, 2015
Just location

location
4.7
It was a wrong choice. I paid extra for a renovated room and I guess it was renovated quite sometime back. We stayed in room . The toilet ceiling was leaking with yellowish droplet. But lucky it only happen on our last nite so we did not call for help. We only got free 30 min of wifi throughout our 5 nites stay. There isn't any free wifi in the lobby. The conceige is very helpful but not the receptionist. Do more research as there are many more options around surfers paradise.

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