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Hotel Grand Pacific

101 Victoria Street, Bugis, Singapore 188018 (Show on map)

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Area: Bugis Number of Rooms: 239
Free Wi-Fi

Recent customer reviews

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Good

7.5

from 1978 reviews

Value for Money
7.2
Location
8.5
Staff Performance
7.6
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
6.6
All reviews (1978)
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Chang C. Solo travelers Singapore, July 28, 2014
Reasonable-Priced and Good Location

Proximity to train station and bus-stops, the availability of good food in the surroundings and customer service
9.3
The bed was comfortable and the room was clean and big. For the price I am paying, it was worth the money and the hotel serves reasonable buffet lunch and dinner as well. The location of the hotel is also very convenient, in between Bugis and Cityhall. There are alot of good food and shopping malls around the vicinity. The malls are open till 10pm and the bars at Chijmes operates even later.
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Sonia H. Families with young children Singapore, July 27, 2014
Over rated the standard, food an service of hotels

Only one thing: the housekeeper's service is good and attend to our request for addiitonal pillows.
5.3
Unpleasant. So far my experience in hotel accommodations, this hotel did not give me a good impression on services and facilities. This is the ever-first time I am commenting and rating hotels services with negative comments on overall experience. 1) Room is very small, the shower curtain looks yellowish 2) Outdated and run -down building interior, need to re-furbish. Low ceiling height, wooden bed frame gives "cricky sound", mattress are not comfortable and do not provide king-size beds. Swimming pool is very small and totally unlike the website photos. with a kick and only 2 strokes I can reach the other end, 3) The service of front office is not friendly. During my check-in, the first "junior" officer agreed to allow checkout time 1230hrs and provision on 2 single beds, but the other senior staff took over the check-in and allow latest 1200 noon check-out time. After several time of request and finally allow 1230hrs. But the room available for immediate check-in was queen size bed and not single bed. (As My husband and I are pretty big size, so we prefer single bed x 2) During our check-out, the front desk lady officer did not even smile or have eye contact with me. Regardless that I have smiled and greeted her many times, she still put on a stern look. When finishing, I greeted her with a thank-you and a big smile, there is no reciprocation. This is quite un-usual in the hotels' front desk.
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Xuan Q. Families with young children Vietnam, July 26, 2014
Excellent!

Excellent, friendly staffs, declicuous foods.
9.7
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Shaikh A. Couples Singapore, July 26, 2014
worth the time and money

the room was spacious, it was comfortable, luxurious
10
Very simple and memorable experience. Comfortable bed. Although had to check out earlier, it was a pleasant stay. Will return back again.
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Wai K. Families with young children United Kingdom, July 26, 2014
short stay

close to trains and buses and shops.
5
I booked in advance and everything paid in full, as we checked in they put us in the 7 floor. The minute we go out of the lift and enter the room it stank of smoke. The porter offered to spray the room, but I refused as the smell does not disappear. We had to venture back down to change rooms, so they upgraded us, but I will not call it much upgrade. The furniture was dated and no complementary water was given. The breakfast was limited and with some variations but it was ok for what it is, but I will not give his a high star rating at all. I guess you have to try and see at least once before you can right it off. Not very value for money.
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Heng H. Couples Singapore, July 24, 2014
pleasant stay

centrally located, convenient, and alot of eating pace around the hotel
8
I like it.
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Lian Y. Couples United States of America, July 23, 2014
Very convenient!

Mrt, central, close to food court!
6.7
It was nice but i will not eat the breakfast again if i stay there.i like the location very much!
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Man L. Families with young children China, July 21, 2014
nice pool

buy one get one free breakfast for kids, free upgrade, nice swimming pool
4
i was staying there for two nights, the swimming pool is small but very clean & tidy. for breakfast, they charged us one kid price for two kids, good deal. MRT, just a 10 minutes walk and esay to find a famous food court and shopping mall.
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Julie L. Couples Australia, July 20, 2014
Great location for an affordable price

Location, staff & facilities
8.3
Hotel Grand Pacific is in a great location, being walking distance to 2 MRT lines, plus loads of shops and restaurants. The decor is a bit worn, but the room was very clean and a decent size. Staff were always very helpful. I'd definitely recommend it.
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Ooi S. Solo travelers Malaysia, July 20, 2014
Need more maintenance

location, spacious room
6.3
Nothing special, but for the price I paid, the room is spacious, location not bad, walking distance to Bugis, but the furniture and toilet accessories need maintenance
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Customer Reviews - Hotel Grand Pacific, Singapore

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