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Recent customer comments

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based on 3912 reviews
  • Cleanliness 8.7
  • Facilities 7.9
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 7.6
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Maria T. from United Kingdom
Families with young children
Stayed one night in October 2013
Very relaxing
Aqua view, large room, very near to ocean park
Very well relaxed, weve been upgraded to aqua club suite room, which is larger room and with comfortable bathtub. Manila ocean park is just next to H20 hotel which is very convinient...Which our children was really amazed with shows, and aquariums. Staffs are very friendly and polite. Room service was excellent, price were affordable, food is pleasant and nice. The only thing disappointing is the long que- waiting to be serve - with checking in. Otherwise its well worth the stay. I will recommend this hotel to my friends.
Reviewed October 31, 2013

george J. from United States
Solo travelers
Stayed 4 nights in May 2013
it was a nice place to stay
fish tank in the wall, staff, nice room and bed
my stay was great. the only thing that was on the downside is it is a child friendly hotel with the water park. some of the kids were running the halls all night and be loud. this is more on the parents then the staff but in these days and times you may have to be the parent it seems.
Reviewed October 29, 2013

Justin P. from Australia
Stayed 3 nights in October 2013
absolutely excellent
big tv, fast WiFi comfortable room.
Reviewed October 29, 2013

Craig B. from Australia
Families with young children
Stayed 2 nights in October 2013
Very enjoyable always a pleasure to stay there
Good bed, quiet, nice staff
Had a very nice stay at the hotel took friends for the first time to Manila and the h20 hotel and they really enjoyed there stay especially the aqua room very comfy beds
Reviewed October 29, 2013

hyungsuk L. from South Korea
Families with older children
Stayed 3 nights in October 2013
Hotel with nice view of Manila bay
Nice view, value for money, friendly staffs
Reviewed October 28, 2013

Agnes G. from Philippines
Families with young children
Stayed one night in October 2013
Exciting for the kids
-near the Manila Ocean Park -aqua room -activities for the kids
This is my 3rd stay in this hotel, and the 2nd stay in the Aqua Room. Nothing too fancy or extraordinary except for the aquarium that my kid loves. The breakfast at MakanMakan needs variety and improvement.
Reviewed October 28, 2013

Michael S. from United States
Solo travelers
Stayed 4 nights in October 2013
Relaxing atmosphere
internet bay view and location
good stay no complaints internet in room worked very well nice showers housekeeping is slow but get the job done
Reviewed October 26, 2013

john C. from United States
Solo travelers
Stayed 2 nights in October 2013
Spectacular site
1. Rooms with views. 2. Good buffet breakfast. 3. Clean ultra-modern room
It's a bit of a hike to get into the hotel -- two elevators just to reach the lobby -- and my room was at the end of two long corridors. But H20 is a genuine experience. Rooms on one side are directly above Manila Bay, with a view to match. Rooms on the other side of my corridor were equipped with unique wall size aquariums. Room was clean and very modern. Staff was friendly. Breakfast buffet was very good, though weighted in favor of Asian tastes rather than American style breakfasts. The hotel is very handy to the American embassy. All in all, a terrific experience.
Reviewed October 26, 2013

john L. from Philippines
Solo travelers
Stayed one night in October 2013
great room
modern; privacy; unique aqua room
I like the aqua room very unique. Good customer service except room service was quite slow. Modern design. Should have provide bathrobe.
Reviewed October 25, 2013

Erlinda M. from United States
Families with young children
Stayed 2 nights in October 2013
Great experience
Good size room, friendly staff, and overall nice hotel
The hotel is part of manila ocean park. If your traveling with young children, I highly recommend this hotel. The hotel had friendly staff members, the breakfast was decent and the location of the hotel is good. The only negative for me was the luggage area was located a pretty far distance from the check in counter. However, there will be a staff member that will load your luggage and haul it to the check in counter, so that helped. Overall, I would recommend this hotel.
Reviewed October 23, 2013