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Recent customer comments

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based on 3865 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

August 25, 2013
it was great!
creative design, best food ever and nice room.
enjoy with my family, and they really like the food, and they have friendly waiters. the scenery one of our room that was over looking to the ocean, my kids really like it. for me and even my wife says that she got a good stay on that Hotel.

Dayan P.
August 23, 2013
Friendly staff, fun activities for young and old.
Clean, friendly staff and worth for the money.
The breakfast buffet was good and so is the lunch/dinner with having the staff so attentive to your needs. Definitely I would go back again.

Aurelia L.
United States
August 22, 2013
Great stay
Design, Staff, location
Our stay was wonderful. Great staff, clean rooms, and nice room design.

August 22, 2013
1- breakfast is great, but they charge my little girl for just eating cereals in breakfast, 2- staff are friendly, 3- good for family
our stay was brief but my chilrden enjoy the indoor/outdoor activities. unfortunately there are very few things to do since the swimming pool is under construction so no water activities at all. our park view room is actually a construction view which is very disappointing.

Vilma Y.
August 22, 2013
feeling unsafe...
near the park, have mini-shopping malls and restaurant.
just good because visitors of the hotel mistakenly ring our doorbells more than 3x. All visitors have access to the guest floors and rooms.Better locked your doors properly.

August 22, 2013
H20 Hotel Experience.
Nice design of hotel room. Attentive and friendly staff. Great location.
Wonderful experience at H2O hotel and fun-filled adventure at Manila Ocean Park. Enjoy the shopping as well.

Robert B.
August 21, 2013
High quality, comfort and luxury for a great price
Quality, value, wonderful experience
This hotel was the nicest hotel I've ever stayed at. From the moment we've arrived, the staff welcomed us and helped us get settled into the new city. They were extremely helpful with any questions we had about the city and had a few suggestions for shopping and lunch/dinner options off the hotel property. The room itself was amazing. We opted for the aquarium room and it didn't disappoint. A glass wall stretching the length of the room and half the height, the aquarium was the draw of the room but not the best part. The bed was luxury beyond luxury. A nice TV and high speed internet made the room perfect. The bathroom was big and modern. All in all, it was a wonderful hotel.

marvin T.
August 21, 2013
comfortable stay.
fast internet, attractions within the hotel building, affordable restaurant.
the hotel is nice, comfortable to stay , you get what you paid for. However, it is worrisome that simple items like umbrellas are being stolen in the open reception area. Drop-off point is distant from the hotel proper and no covered access going to the hotel. we need to walk several meters along the rain. they dont even have service umbrella for their guest. staffs dont bother to offer help to their guest.

Nicholas H.
United Kingdom
August 21, 2013
Great hotel location and very comfortable room
Hotel room size, location and staff
Well worth visiting and great place to stay in central manila Only issue was the Hotel front desk staff that were very slow and impolite

Simon B.
August 20, 2013
Very pleasant stay, friendly and helpfull staff
Value for money, friendly staff and comfortable rooms
Very pleasant stay, was raining the whole time however the hotel was very comfortable and plenty to do.