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Excellent



based on 3915 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.9
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

stephanie S.
Philippines
September 05, 2013
poor service not attentive staff worst hotel
nothing good in this hotel
our stay was not good. from the moment you step foot on the concierge the staffs were unfriendly, we were given a room at the end most part of the hotel had to walk around 150meters to reach our room. when we got there the key doesnt function asked their staff to please assist us, but we were told to go back to the frontdesk. as we went to complain the new key still did nt function, we were so pissed. the complimentary shampoo was not complete had to ask for more, the bathroom shower drainage was not so good. while checking out already called to checkout waited 20minutes for luggage assistance, yet was surprised to have a call fr frontdesk telling us we should checkout or else we'll be charged or extended stay. poor service no coordination 2 star hotel! dont stay here

Abner V.
Philippines
September 04, 2013
very nice hotel.
the place is really quiet and good when it comes to relaxation.
me and my family really enjoy. almost everything for the family to enjoy most is all here..since manila ocean park is just a step away from your room, you can have fun all day.

Khrisna R.
Philippines
September 03, 2013
relaxed and nice sea view, receptionist are good
design, friendly staff, and large bed
It was cool and relaxed, receptionist are friendly

Criselda O.
Philippines
September 03, 2013
cool
big room,fast internet & good breakfast
we enjoyed eating thier breakfast buffet. hve plenty of food to select.nice aqua room.

Lilian T.
Philippines
September 02, 2013
Very relaxing. Very good place.
Room. Food. Attractions.
We stayed at h2o for first family holiday. We had a great time staying at the hotel, so relaxing. The food at makan makan is good.

John D.
United Kingdom
August 31, 2013
Good location for Manila
Receptionists at check in and check out were definntely first class,
I only stayed for one evening, it is part of ocean park which is a top tourist attraction in Manila. It was good to visit Ocean Park and be able to go back to the hotel without delay. The staff were very good, the exception being the bar staff at the outdoor bar on the second floor. On the night I stayed there only 7 people were sat outside and there were 4 bar staff yet on 2 of the 4 occasions I required service I had to go to the bar and order myself. Not a huge problem but not good service. The receptionists were very helpful , very good indeed.I had an Aqua Room which had a huge fish tank along the wall! Very nice! I only stayed for one night but I enjoyed the experience and I would probably stay there again on my next visit to Manila

Mathew S.
Malaysia
August 30, 2013
Great and friendly staff especially at concierge
Cleanliness and friendly concierge
There was a lack of communication with the reception desk about late check out.

Roderick W.
Philippines
August 30, 2013
Amazed
Aqua room, Aqua room, Aqua room
Good staff, nice room and easy access in manila ocean park. Taxi is pain in the ass as they dont want to use meter, instead they say how much they want you to pay.

Ma L.
Philippines
August 29, 2013
relaxing and serene
nice and comfortable rooms, good service and low rates
great and relaxing. feels very good to see the sea very calm after the typhoon. Room is realy attractive with nice interior designs. Breakfast is great, dining staff are friendly and efficient same with other staff from the entrance to the reception staff. our experience makes us think to come again for a longer stay.....

Man J.
South Korea
August 29, 2013
Nice Hotel inside Family Fun Ocean Park (Aquarium)
Near Ocean Park, Clean and cozy room
Hotel itself is good, clean, uniquely designed. If you have family with kids, this is a good choice because Ocean Park is already there. Their Restaurant, Makan Makan has great ocean view, especially for sunset, and their food quality is not too bad (but I cannot tell it is superb). Generally, for young couples and for family, this hotel and location is a good choice.