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Recent customer comments

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based on 3865 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Michelle S.
January 31, 2016
Value for money
We enjoyed our stay esp the kids. Highly recommended.

Bobby M.
United States
January 28, 2016
Excellent Hotel in a Beauiful Location
Comfortable Hotel, Great Location and Excellent Customer Service
This hotel is very comfortable and has great customer service. The hotel and room is very pleasing to the eye and has great amenities. Location is close to Amusement Park. The bed is very comfortable and room is spacious. The hotel facilities are excellent. The fitness center has excellent equipment and is well maintained. The restaurant and room service is outstanding. The hotel staff was very professional and helpful.

Agnes A.
January 26, 2016
comfortable and extra ordinary experience
Location, room view and staff
enjoyed the room and generous with their complimentary snacks and drinks

January 24, 2016
good hotel
The hotel location is excellent, however the cleanness ratings has gone down very badly. i am a regular visitor but this time round the rooms were damp and very old towels.

January 22, 2016
need to train staff on frontline and support custo
inconvenient access from open parking outside of hotel to lobby/reception at 3rd floor while hotel room assigned was on 2nd floor.

Carolina G.
January 16, 2016
I had a 0640 am flight and needed a breakfast but
water theme, restaurant, cleanliness
did not get the breakfast which is included in the hotel rates.

Maricres S.
January 15, 2016
It was our nth time!
Great location. Delish breakfast. Amazing rooms
This is like our 6th stay and it never fails to make us enjoy it. Our Aqua room was a bit smaller though compared to our previous stays. Kids and I find it awesome to be staring at those colorful fishes while laying down on the comforts of our bed. The breakfast was one of the yummiest in town. They had sufficient selection compared to other hotels but it was more than enough thus saving us from a food coma experience. They had a well equipped gym and a pool too though it was located along with other ocean park's themed pool. Easy access to the whole ocean park theme park so that's a big plus. We had some nap prior to hopping to another area. There are numerous restaurants too within the area so we had so much fun and surely we would be coming back again :-)

Kyle C.
January 03, 2016
It's nice to spend time with your family here! :)
perfect view from the hotel, complimentary snack and the toy musem (nice for young at heart like me)
Good but breakfast not that special but it's fine.

Christina C.
January 03, 2016
4 Star Hotel with a Theme Park
Marine resort hotel, Themepark, Aquarium Room
Aside from the unobstructed view of the bay, the place also offers superb facilities such as meeting room, fitness center, amusement park, and club lounge. But the best is our Aqua room where you can view the fishes while in your room. Perfect!

lulubeth O.
United Arab Emirates
January 01, 2016
Foods are fine; Place is quiet that we all relaxed.
Been queued at the reception area before getting our room. Kids enjoyed our stay though room was too small