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Verified traveler reviews

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based on 3919 reviews
  • Cleanliness 8.7
  • Facilities 7.9
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 7.6
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ANTONETTE R. from Philippines
Families with young children
Stayed one night in February 2016
fun but with few disappointments
the hotel is situated inside the ocean park which makes it convenient for parents staying with kids as there are plenty of attractions/recreations for kids.
the stay would've been a pleasant one (with a simple yet beautiful room we're staying at and the wonderful attractions inside the park) if only the staff were helpful enough. we were supposed to be transferred to another room on the 2nd day. the frontline officer told me that we were upgraded from parkview to bay view room with no extra charge. on the next day before i have already packed our things and before 12nn the frontline officer called our room and told me we'll move out to another room. just wait until 2pm for us to be transferred. 3 pm passed by and nobody's i decided to order food in our room so i will not miss the call. i tried calling the reception MANY TIMES but nobody's answering. past 4 pm i was able to talk to the command center via phone and she told me that they decided to let us stay in our room since i paid for a parkview room anyways.just like that.they didnt bother to inform us that they will not transfer us. all the hours we've wasted waiting and expecting for the hassle of packing and unpacking all our things. on the third day as we are checking out, i surrendered the keycard to the receptionist. she asked me to wait while the housekeeper is checking the room. more than30 mins passed by so i decided to ask the receptionist if we can go. that is only when she was able to check on the room and processed my checking out.she didnt even bother to say sorry she has forgotten about me. i still has some observations but they are minor glitches as compared to the incompetency and insensitivity of the receptionist/frontdesk officers.
Reviewed February 23, 2016

Jack O. from United States
Stayed one night in February 2016
Overrated, Overpriced, and an Unforgettably Awful experience...Sorry but Hotel H2O is Sinking!
I'm convinced H20 believes their clientele will tolerate their shortcomings because they are in a unique location and perhaps offer things other hotels don't. Well, I regret to say that this place is going down in a major way since the last time I was here back in 2014. Foreigners should be aware that they will bypass you during check-in and check-in all locals before you (keeping you waiting an extra hour) I was waiting with another Korean traveller, after all, locals had been checked in before us. During that waiting time, there is not enough places for guests to sit except an upscale lounge area where you, (the inconvenienced guest) pay for overpriced drinks rather than them offering anything as a result of their delays and inefficiency. After checking in late to my room, there was sticky wood polishing substance doused in and around the computer desk area. Naturally I set my stuff down (because I expected they took the extra time to clean) only to find the exterior of my computer and charger covered in this substance. I spent the majority of my day trying to clean off my laptop. Because I don't have time to explain other problems, I will just list them: Broken Elevator, long lines waiting for elevator, at check-in and breakfast. No eggs ready to go at breakfast but (chicken and rice available?). An inefficient process to order eggs. The staff doesn't speak English well or are unavailable to carry out a breakfast order correctly while performing other duties. Don't worry you will take the incorrect order, right? Slow wifi connection. Dirty Room with low water pressure. Don't worry you will come back for another stay anyways, right? A mostly oblivious staff who can't be bothered to talk to you about their shortcomings in person but expect you will return to stay and pay for their mistakes time and time again because you have no choice, right?
Reviewed February 17, 2016

Mary L. from Philippines
Families with young children
Stayed 2 nights in February 2016
the worst hotel ever stayed.
firstly, only [1] one elevator is functioning, every time you want to go up and down , have to queue for quite sometime. secondly, while showering the water interrupts, 4 times, im shouting for water to my daughter and ask the frontdesk what happen. a hotel running out of water????????, thirdly, air condition also stop and have to call their attention which make me feel angry.
Reviewed February 16, 2016

Eric R. from Philippines
Stayed one night in February 2016
Reviewed February 14, 2016

Lorenzo A. from Philippines
Families with young children
Stayed one night in February 2016
Pleasant stay
Uniqueness of room setup, proximity to Ocean Park, and staff effort
We had a pleasnt stay, however, our stay could have been more memorable had hotel H2O used the uniqueness of their hotel features and facilities to compliment the wow factor of the aquarooms. Besides the stunning aquarium wall, which my daughter loved, the room itself was ordinary. After a while, you get a sense that the furnishings (bed, pillows, chair, etc...) are old and worned out. Some cabinet doors and drawers are loose and trash bins have broken and rusty step on levers. The sink takes time to drain too. Lastly, our request for a small token of surprise for our daughter, who was celebrating her birthday, came a day late. Nevertheless, we truly appreciate it! So overall, we had a nice experience at hotel H2O and my daughter really wants to go back for another overnight stay. Thank you hotel H2O!
Reviewed February 11, 2016

saleh A. from Saudi Arabia
Business travelers
Stayed one night in February 2016
Good hotel for 1 night
Aqua room
Not bad , but they take long time when you order something to your room , and everything ( shops ) cloes early . I think it's good hotel for relax 1 night
Reviewed February 10, 2016

Jesus D. from Philippines
Families with young children
Stayed one night in February 2016
Enjoyed our stay
Surely will come back again.
Reviewed February 08, 2016

edward M. from United States
Solo travelers
Stayed 3 nights in January 2016
in the bay!!!!
location, design and location
great place for romantic couples or family with kids fun place and awesome hot tub room go see live!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reviewed February 05, 2016

edward M. from United States
Families with young children
Stayed one night in January 2016
Reviewed February 05, 2016

Shona P. from Philippines
Families with older children
Stayed 2 nights in January 2016
Pleasant stay
Great place for family bonding,nice view,good service in totality
Great place to stay in,very clean,good service,friendly staff,good location too
Reviewed February 02, 2016