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Verified traveler reviews

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Excellent



based on 3870 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

eve B.
Malaysia
November 08, 2015
hotel H2O
Hotel room is comfort . The bed is okay. Amenities provided in the room are okay too.
Okay. The only thing is the distance from the lobby to the room. Need to walk far to reach the room from the lobby. The staff services need to improve as well. Overall still okay

Stephen P.
New Zealand
November 06, 2015
Mismanaged
Location is good, Aqua rooms unique but ageing, funky corridors
This place seems to be past its sell-by date. Staff seem largely apathetic although courteous. Food was very disappointing, especially western selection at breakfast buffet. Overall I'd say the management is responsible for what seems like a decline in standards. Reception failed to answer phone on more than one occasion, check in and out took 20 mins plus even though the hotel was not busy. A very weird experience overall, we even needed a 'departure card' to leave the premises after check out. Taxis are about 300 meters away from reception.

Rolando Y.
Philippines
November 04, 2015
Wish H2O hotel was better
Location only
We were disappointed, bathrooms doors has no locks and see true glass dividers, shower hose leaking, few choices of food at macan macan buffet

Marie B.
Philippines
November 03, 2015
VAlue for Money is fail
Room
Not enough for the value of money paid for. It was under our expectation since it's a 4-star hotel. Pool is small. Location is only good if you plan to go around Ocean Park. The good thing that I can think of now is just the room (w/aquarium and bay view).

Liza F.
Philippines
November 02, 2015
Fantastic Stay
Room amenities, Friendly staff, Overall experience
This hotel is just fantastic. The room is modern and sleek. We availed the aqua room and the park view room and both rooms are great and clean. The WIFI has a very good connectivity. Breakfast was great! it is with so many choices. The staff are very courteous, accomodating and honest - I actually left my camera somewhere and they gave it back to me. I think the only bad thing I can say about this hotel is the location - the place is inaccessible also, the parking lot is far from the hotel itself. Apart from these two, I guarantee that the stay will be worth the money.

Amy G.
Australia
November 01, 2015
Its in the Ocean Park
Right inside the ocean park, close to Manila park, aqua room are amazing
It was great we stayed at aqua room we enjoyed it that's if your into fish. The staff at the reception was great but the one at the restaurant and housekeeping needs a bit of a lift but overall stayed was great.

Larry J.
United States
October 30, 2015
Good stay
Location, comfort, spacious
Good

Maria B.
Philippines
October 30, 2015
Clean good location good food
Clean location good food
Will book again

Liza F.
Philippines
October 29, 2015
This hotel is worth the money!!!
Superb room (amenities and design), Very friendly staff, Fantastic view
The hotel is simply fantastic. Room is excellent - we stayed at the room with the aquarium and its simply great. Great design, great bathroom, great amenities. Staff is very friendly, I actually left my camera somewhere and they gave it back!(You can't find that often in Manila). Breakfast is great!!!! So many choices. View of Manila bay is great.There is so much to do as Ocean Park and is nearby as well and there are some restaurants and shopping centers as well. Ok so many superlatives in my comment but this is really a fantastic hotel. The only thing probably bad about this hotel is the parking lot and the location being in an isolated area but these negative things were really negligible compared to what this hotel has to offer. Its worth every cent!

manuel H.
Saudi Arabia
October 28, 2015
It has great view
View, staff and rooms
It has great view, good hotel staff. my only concern is the noise of people passing in the hall way out side my room, You can easily hear people talking, i don't know if people are to loud or there is something wrong with the wall