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Recent customer comments

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Excellent



based on 3861 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Leslie C.
Philippines
September 02, 2015
Booking Policy
room, food, location
Let's start with the pros: the location is right inside Manila Ocean Park. Restaurants and gift shops are located just a few steps away from your very room. The rooms are very clean. The hotel staff are polite, friendly and nice. Breakfast buffet is okay. And let's continue with the cons: checking in took us an hour, which was very inconvenient because a lot of people booking this hotel are the same ones enjoying the Ocean Park. It was a tiring day for me and my family, we actually tried checking in early just in case, when our room was not yet available, frontdesk took my reservation details and got my credit card details for the deposit. Pass 2PM, we decided to rest for awhile before proceeding, and since it was way past official check-in time, but behold, the room is still not available because they said some guests decided to extend. Not to be an expert on policies, but by experience, if you book and paid for a room, that room is yours. If the guests decided to extend, hotel should tell them that the room is booked for another guest, and find them another room (if there's still available rooms). I remember on the hotels I've stayed before that they have to politely kick me out since I never paid or reserved it on that day. They should expect the volume of guests during a long weekend or holiday season. The line of checking in and checking out took 30 minutes of guests standing, wondering if they would still make it to their paid & reserved rooms.

Chong F.
Malaysia
August 30, 2015
The staff there is friendly and humble
The hotel view is perfect
Excellent and relaxing.

Maria C.
Philippines
August 27, 2015
fantastic
view..comfort..and staff are very good.
the stay is fine no problem at all..

DALE N.
United States
August 27, 2015
GREAT HOTEL
LOCATION; VIEW OF THE CITY: STAFF DID EVERYTHING WE ASKED; NICE ROOMS.
GREAT STAY; TRANSPORTATION WAS THERE WHEN WE ASKED; MODERN ROOMS;GREAT STAFF; SEVERAL CAFE OPTIONS AVAILABLE; OCEANAIRIUM IS RIGHT THERE; MALL OF PI NOT FAR AWAY.

Claro R.
Philippines
August 27, 2015
My Staycation
1. Location (great view of the Manila Bay) 2. Amenities (within the same complex as Manila Ocean Park) 3. Room (contemporary design, comfortable beddings)
Just perfect.

Maria S.
Philippines
August 27, 2015
very good
Nce aquarium room , good for family with children ,the staff are friendly
Was nice the childrenn enjoy a lot, the location is not so traffic, nice park and the aquarium and the staff are very friendly,

Jean A.
United States
August 26, 2015
kids enjoyed
location, kids friendly and ambience
checked in by staff late in one of the 2 rooms i booked..thats the only complain i have..the rest is great buy expensive

Murni K.
Indonesia
August 24, 2015
nice place
food, sighseeing, aquarium

Catherine O.
Philippines
August 16, 2015
Great
Cleanliness ,

taare P.
New Zealand
August 15, 2015
Unique Hotel
water shows, rooms, internet
i like the room layouts and comfortable beds