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Recent customer comments

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based on 3868 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Eric R.
April 02, 2015
Very good
Food, Comfort, Sentimental (for me & my wife)
Very good

D W.
April 01, 2015
Nothing spectacular
Location is great close to Luneta Park where you can go for walks/run.
Our stay was okay, but I am disappointed with the foods and the pool. Limited variety in the menu including dinner and lunch. The buffet breakfast is limited. The worst coffee ever at breakfast buffet. Coffee was tipid and bland. The waiter who served us was very apolitical about the coffee and got us hot new coffee. There is no swimming pool for adults to swim. The aqua room was the best about this hotel.

Levi R.
April 01, 2015
I'm inlove with this hotel!
You will not need a television. The huge aquarium wall will entertain you for your entire stay.
The hotel staff were friendly and has great service. The hotel lobby is clean and very peaceful. Very nice interior. The room that we checked in is their standard aquarium room. We were in awe when we first saw the room. The aquarium is very beautiful. We didn't even touch the television for our 3 days stay because the aquarium will do the job in entertaining you. I love the shower of the room. I think that was the best shower experience i have eve had. The bed is clean and very comfy. They are generous when it comes to pillows. There are a lot of pillows available . The lighting of room was intentonally not that bright for to highlight the aquarium which is great. Perfect for couples who want to go out of reality. Room service is quick and polite. My comment was the buffet breakfast. There were only few choices and the food wasnt that great. I was hoping for pancakes, french toast or waffles. You have to order separately for it. Also, the restaurants in the hotel and even outside the hotel was not that great. We tried all the restaurants in the hotel. But we were not satisfied. So we just went to pancake house in ocean adventure. Because there only 2 restaurants in ocean adventure. Notth park and pancake house. There was no convenience store! So before you go to this place, buy the snacks that you want. And lastly, all of e restaurants close early. They are all closed by 8pm. Except for Moonlight bar which closes at 2am. However the food was not great too. And it has loud bar music. So it is not that relaxing. But overall, We had an amazing time! We will surely come back! We will just have to prepare ourselves for good food. Maybe just go outside the area.

Karen T.
April 01, 2015
Relaxing, convenient, and ultra comfortable beds
rooms, staff service, accessibility
When i first stayed in this hotel in 2013, i promised to lay over in this hotel everytime i come home to relieve my stressed body from jetlag of travelling half way around the world. I must say that the beds are really comfortable and just lulls me to sleep as soon as i lay on it. The aquarium wall is a fantastic idea and helps one relax by just watching the beautiful and colorful fishes. The buffet breakfast is awesome and I think I over indulged myself on Filipino food. The staff is very accommodating and very polite. I also get to enjoy the amenities of Manila Ocean Park at discounted rates. The driver who picked me up from the airport, his name is Magic, is a wonderful and kind person. I arranged for him to drop me off to the airport en route to Iloilo. Now I just booked another stay in June when it's time for me to go back to New York. Kudos to Hotel H2O!

Christine S.
March 31, 2015
The view, the bay & the bed
It was great although the crew opened the door about 10 seconds when I checked in and was startled to see someone in the room because he thought it was still unoccupied and said he just went in to bring in the towels. I wasn't able to bring it up at the front desk though...

MA. T.
March 30, 2015

carlos C.
United States
March 28, 2015
I stay in this hotel before and everything change
amenity service attention
everything change not for better but they have to find a new theme I feel bad to see the place was going from great to good, service is great the employee very professionals front desk agent superb :)

Arturo D.
March 25, 2015
Aquarium setting

Zaldy R.
March 23, 2015
Amazing weekends
The Location, facilities & friendly Staffs.
Excellent!!! Looking forward to spend our weekends again w/ my friends.

Noorikha G.
March 22, 2015
Linen issue
The cleanliness the aquariums and the amenities
It's was good but when I open the bed sheet it's kinda dirty like a small bad spot in which It was scattered on the bed sheet so I called the housekeeping to change it