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Recent customer comments

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based on 3831 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

6.7 Andre J.
United States
February 05, 2015
Boutique hotel on the water and team park
Room - anemities - team park
Great stay even so staff can be stiff Quite far away for the center Difficult to get taxi at night

5 mary A.
February 05, 2015
front desk staff is great
the hype, the staff and the aquariums
The rooms were sufficient for a hotel but had a local motel feel. The pool was chilly so my grandkids werent able to go for a swim. entrance did not feel like you are walking into a 4 start hotel.

9 Gregory I.
United States
February 04, 2015
Awesome room
clean, great staff, neat room
Auqa room was awesome!

9 Gregory I.
United States
February 04, 2015
Neat room
clean, great staff, good food

10 karlo B.
February 03, 2015
extraordinary hotel
colorful and big aquarium
pleasant stay my kid enjoyed the room so much

February 02, 2015
Excellent for family traveller
The food, rooms, amenities, and staffs are excellent.
My stay was all good. The only problem is the transport during late nights and early morning. It is difficult to get a taxi. Once you're in, thats it unless you will get the hotel taxi which has a higher rate. But generally, it was all good.

3 Marlon C.
February 02, 2015
Very unpleasant stay
The worst service. Staff including security guards were very arrogant. Unlike other reputable hotels, H2O charges a 6-year old kid the full amount for buffet breakfast and half the price for a 5-year old child. Very inconsiderate and uncompassionate staff. The area was over-crowded. Pool only open until 5pm. Nothing good about this place.

8 Joan C.
February 02, 2015
Good place to stay esp if with kids.
Nice aqua rooms! Kids will surely enjoy. Nice staff

7.3 Kinsella G.
Papua New Guinea
February 01, 2015
Location due to Ocean park nearby

8 Leah A.
February 01, 2015
Great for Staycation
Room size, view, location
Stayed at the Hotel h2O for our company's planning session. We found that it was the best place because work felt like a mini-Staycation. We enjoyed the room amenities, service, and easy access of our room to the restaurant and overlooking bar. We also spent quite some time at Whitemoon bar—the view of the Manila sunset is awesome from there. Breakfast was okay, substantial enough and good. :) I'm not a fan of the bed pillows though; they felt quite rubbery. The bed was comfy though. I'd stay here again if I need to escape, but need to stay in town.