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Recent customer comments

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based on 3868 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Joseph B.
United States
February 11, 2015
H2O It was just OK
The Staff, The Location, and the Security of the stay.
I typically stay at the Holiday Inn Makati and the Marriott Manila Airport. I consider those to be four and five star hotels. H2O doesn't rate on the same level as those. Every morning when we woke up in the morning the toilet area and shower area smelled of raw sewage. The power went out early on the Monday morning when we were there and the room in no time became very hot. I had to call twice before someone came up and reset the thermostat. The HVAC system in the rooms does not seem to regulate the temperature very well. It was either way to cold or we had to shut it off to get it back to a normal temperature. If they would put money into there plumbing and HVAC system it would be a decent hotel for the money.

Djhoana S.
February 10, 2015
valie for money
ambience, value for money, location
comfortable. not too much variety offered with their breakfast buffet

Nemalyn L.
February 10, 2015
The Sea, The Show and The Sleep
1. Location: Near US Embassy, 2. Location: By the bay and Ocean Park 3. Location: Right by Luneta and near Intramuros and Baywalk
The room we got was the park view. It gave a free view to the Symphony and Sea Lion shows. The room is cozy, practical and comfortable. Since we were 3, we added an extra bed, which they only provided a mattress and the blanket was not even thick enough compared to the regular comfortable blankets on both bed. I requested for a late check out because my companions who went for the interview at the US embassy have not yet returned. They gave me 1 hour. But after 10 minutes, someone called to remind me of my 12noon check up. Wifi is free but the username and password they gave were all invalid. It took us three different account and passwords before our wifi was activated. Park view rooms can be noisy when there is a sea lion or water fountain show...but it is tolerable. The best thing about the stay is that we got it at a good bargain through Agoda early booking & insider deal.

Emre Y.
February 10, 2015
They have very good quality also very kind persons
rooms and their persons and services
5 days

gina A.
February 09, 2015
Total Relaxation
Cleanliness, Room Size, Staff
Very Good!. We spent our 20th Wedding Anniversary here and we had a great time.

Richard H.
United States
February 09, 2015
the hotel entrance is off the main road so getting a taxi is tough. the entrance was always over crowded and noisy. the hotel room with fish tank is dark and dreary. for the money it was not worth
The stay was two nights and I just did not like it. Like staying in a dungeon.

michael O.
United States
February 08, 2015
good night of sleep
shower, bed and the view of the fish
It was very nice being situated right next to my favorite restaurant in manila the bay view and in the same complex as the pancake house I was in heaven . it was a good night of rest as we were tired from the travel. We enjoyed our stay . thanks

Maricres S.
February 05, 2015
It's one of my favorite place to stay!
great location, value for the money, friendly staff
I booked with my family & friends for the papal visit in Manila and they were a bit strict in compliance to his security. However, they were considerate and still accommodated some of our guests who tried to see us. Staff is courteous and very helpful. The buffet food served in Makan-Makan is definitely worth for the money. Room and beddings are very comfortable. We had a great stay and surely we would be going there again.

Andre J.
United States
February 05, 2015
Boutique hotel on the water and team park
Room - anemities - team park
Great stay even so staff can be stiff Quite far away for the center Difficult to get taxi at night

mary A.
February 05, 2015
front desk staff is great
the hype, the staff and the aquariums
The rooms were sufficient for a hotel but had a local motel feel. The pool was chilly so my grandkids werent able to go for a swim. entrance did not feel like you are walking into a 4 start hotel.