arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 3834 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

8 Marie N.
Philippines
December 04, 2014
nice hotel within the metro
within the metro, clean, staff are accomodating
Nice

9.3 Cruz L.
Philippines
December 04, 2014
Amazing weekend!!!
Great staff

8 Marilou P.
Philippines
December 04, 2014
very accommodating and friendly staff!
friendly staff, location and value for money
Nice experience for the children..

8.7 Mary C.
Philippines
December 03, 2014
one stop destination ideal for the whole family
location room ambience
Enjoyable. Ideal for kids they have lots of activities

9.7 Don S.
United States
December 03, 2014
Awesome Aqua rooms
Aqua room, staff and dining
2nd most favorite place in Manila .

8.7 maria P.
Canada
December 02, 2014
manila
room cleanliness n design, buffet, service ecept reservation
very good

8.3 Philippe L.
Belgium
December 02, 2014
the most surprising experience
fish tanks - terrace bar - breakfast
as usual my favourite place to stay

7.7 john T.
Australia
December 01, 2014
Nice place to stay
Staff and breakfast
Above average hotel. We had a room which had one wall as a viewing area of the massive aquarium. A novel way to compensate for no view. Staff were first class

7.7 Ellen F.
Philippines
December 01, 2014
Convenient and Enjoyable
Location, Grate Staff
We had a great stay at the hotel. The only problem was the availabilty of one of the rooms i booked. The standard check-in time was 2:00 p.m. but we got our 2nd room at around 3:00 p.m. and the 3rd room at around 4:00 p.m. We spend a lot of time waiting for our rooms. the other problem were the safety deposit of the rooms, we spend so much time waiting for the technician to change the batteries of the 1st and 3rd room's safety deposit boxes. it's really very very stressful on my part since my kids already want to spend their time at the OCEAN PARK AND WE HAVE TO WAIT FOR EVERYTHING TO BE FIX. We only spent 4 hours at the park since we're already tired of all the mess.

9.3 Kezia S.
United States
December 01, 2014
Hotel H2O Awesome, Family Friendly Place
Aqua Room, Adjacent Park and Shops
Wonderful stay. Staff were very courteous, greet each guest. Convenient, complimentary buffet with a decent selection. The Aqua rooms are somewhat small, but beautiful-perfect for a couple and very romantic. There is an adjacent theme park, several dining choices, spa services, a really nice outdoor lounge with great night ambiance(Whitemoon) and several small shops reminiscent of Manila flea markets. In the small shops is an AWESOME tattoo parlor! I researched several tattoo artists before arriving in Manila, drove 1 1/2 hours to find one....only to be told there was a tattoo artist at the H2O. He turned out to be a really awesome guy and is now what we would consider to be a great friend.