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Recent customer comments

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based on 3813 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.5
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

7.7 Elaine C.
February 25, 2014
Comfortable bed, nice design of room, nice shower
Nice, but not protected from outside noise. Corridor noise can be heard inside the room. Good experience over all

2 joseph R.
United States of America
March 10, 2014
poor staffing behind the desk
bad service

6.7 Yuliana O.
March 06, 2014
interesting hotel, nice room with aquarium
aqua room, good food, activities for kids
the room is nice but it is loud. walls are thin and you are hearing EVERYTHING what is happening in the room beside or in the hallway kids loved the aqua room and the attached ocean park

4.3 Hal W.
United States of America
May 27, 2014
ok not well staffed
very poor

8 Michael N.
June 10, 2014
different experience
comfortable, relaxing, unique
The location was good. nearby hotel and ocean park where kids and even adults can enjoy.

4.7 Darryl R.
February 20, 2014
Rather uninspiring
I found the stay rather drab. Biggest disappointment was that an event was held on the 15th February 2014 and the hotel staff only sent out messages informing the guests the day before. Returning to the hotel after a personal event was made impossible due to the chaotic traffic and human jam. Roads were inaccessible from 3am which contributed to a night spent in another hotel due to this event. It was utterly disappointing and we had get a room stay at another hotel due to this inconvenience. The buffet bkfast was also not well stocked and most of the dishes were not refilled 45mins before closing time. The service staff were commendable by offering to serve us the food from whatever was left. The Oceanarium also contributed to the noise and confusion. The swimming pool was located outside the hotel along the general entrance to the ticketing counter of the oceanarium and hotel entrance. To complicate matters, it was only open from 8am - 5pm. The only good side from this encounter was the coffee outlet (Green Bean). Apart from that, I see no exception or outstanding points of this hotel. Personally I will not recommend anyone who plan to stay there.

7 Leonila P.
February 19, 2014
it was good,
the massage was great! ; the staff were friendly ; the manager on duty was very helpful to us since we had a little incident
We stayed in the aquaroom - it was nice my daughter love it but the room was small and the selection of food for room service is very limited. But the massage in the spa was great i love it , even my 4 year old daughter love it , almost all of the staff were friendly and my thanks to the manager on duty that help us when my niece had an accident and cut her chin and need to be brought to the hospital for stiches , she even call my sister in law to ask if we need to be fetch up from the hospital since there was a big religious event going on that day.buffet breakfast was just ok theres still more room for improvement specially for the staff . Still wanna stay in this hotel in the near future

8 patcharaporn A.
August 27, 2014
Value for Money
Staff Perfoemance, Value for money, Clean

6.7 Charlie Y.
United States of America
February 13, 2014
Nice room design

February 12, 2014
extraordinary aqua room / very friendly staff
relaxing aqua room, very attentive staff, nightlife
The aqua room was extraordinary because of the big aquarium inside the room. The staff are very polite and friendly. Nightlife is great too because the bar at the 2nd floor and the club has a very nice view of manila bay. But there are still room for improvements. Check in is not that efficient. Very confusing. There should also be direction signages. It took us sometime before we located the liquid bar. There should also be a pool outside the prying eyes of the public because we were informed that the pool for the guests is the one at the liquid bar which is just beside the Stingray attraction for the public. But overall, I will still recommend H2O because despite everything, we still enjoyed our stay.