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Recent customer comments

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Excellent



based on 3835 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Leonila P.
Philippines
February 19, 2014
it was good,
the massage was great! ; the staff were friendly ; the manager on duty was very helpful to us since we had a little incident
We stayed in the aquaroom - it was nice my daughter love it but the room was small and the selection of food for room service is very limited. But the massage in the spa was great i love it , even my 4 year old daughter love it , almost all of the staff were friendly and my thanks to the manager on duty that help us when my niece had an accident and cut her chin and need to be brought to the hospital for stiches , she even call my sister in law to ask if we need to be fetch up from the hospital since there was a big religious event going on that day.buffet breakfast was just ok theres still more room for improvement specially for the staff . Still wanna stay in this hotel in the near future

Mohammed J.
Brunei Darussalam
February 17, 2014
fantastic, relaxing, enjoyable
clean and spacious room, friendly staffs and aquaria
the room is clean, spacious and wonderful. enjoyable and fun. easy to get taxi and nice view of the ocean.

Chandrina P.
Philippines
February 17, 2014
Excellent
Food, location, adjacent to oceanpark
Excellent, the children loved the oceanpark. The location is superb. The food was also ok and affordable. Wifi connection was very good.

Cheuk W.
Hong Kong
February 16, 2014
Well furnished room with professional staff
Clean room, professional and friendly staff and the hotel is extremely large
The hotel is so much bigger than we thought because it comprises not only the hotel but the shopping malls, restaurants and an aquarium. The staff is also very professional and friendly. The place is also well furnished and it feels very comfortable staying there. But the bad thing is the hotel location is ok but not very convenient. There's nothing you can do in the hotel nearby so we can only have to use the hotel facilities.

Jen S.
United States
February 14, 2014
Not worth it
Fish, staff
The fish and staff were cool but that was it. From the moment we checked in, we had problems with the room and it just got worse. This hotel seemed over 20 years old a bit rundown. The lobby and hallways were nice but it didn't extend into the aqua rooms. We checked in and found strong paint fumes coming out of the AC unit so we could not run the air due to the fact that we were getting headaches. Our room was hot and stuffy all night. It was after midnight when we checked in and after unpacking, it didn't make sense to change rooms. We were awoken by loud noises in the hall all night (the walls are paper thin), lights from people above us checking on the fish, the fishtank lights turning on at 5:30am and again, lots of hallway noise as people awoke for breakfast. You could hear EVERYTHING in the halls from our room. The phone would not work and the toilet did not flush. We booked a metered cab from the hotel because their own cab prices were super high and once we were dropped off at our destination, we still had to pay 150pesos on top of the cab fare so the hotel still got their cut. This was not told to us when we got in the cab or we would have walked the 5 minutes and hailed our own taxi. I thought this was deceptive. My husband and I were really looking forward to a pampered night in a nice place and we were VERY disappointed. I've stayed in rooms that were WAY nicer than this. I told the front desk (the command center) about the problems we encountered and they did nothing for us. We will NOT be staying here again nor will we recommend it to anyone we know. The coffee shop near the front door is nice though and the owner is very friendly and personable.

eddie R.
United States
February 14, 2014
Everything was closed, not fun but very clean
restaurants and shopping in the hotel
Everything was closed so we didn't get the full experience. it was a little farther away from any nightlife so be prepared to spend a lot on taxis.

eddie R.
United States
February 14, 2014
it was nice, everything was closed.
there were lots of restaurants, shopping and clean rooms
everything was closed up when we were there but it has the potential to be a great spot for families or couples. i wouldn't recommend it for solo travelers. It's a long way from any nightlife.

Charlie Y.
United States
February 13, 2014
Nice
Nice room design

RACHELLE D.
Philippines
February 12, 2014
extraordinary aqua room / very friendly staff
relaxing aqua room, very attentive staff, nightlife
The aqua room was extraordinary because of the big aquarium inside the room. The staff are very polite and friendly. Nightlife is great too because the bar at the 2nd floor and the club has a very nice view of manila bay. But there are still room for improvements. Check in is not that efficient. Very confusing. There should also be direction signages. It took us sometime before we located the liquid bar. There should also be a pool outside the prying eyes of the public because we were informed that the pool for the guests is the one at the liquid bar which is just beside the Stingray attraction for the public. But overall, I will still recommend H2O because despite everything, we still enjoyed our stay.

Angellie S.
Philippines
February 11, 2014
Quite nice
Ambiance
Nice good ambiance but the comfort room door is nit comfortable to use