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Recent customer comments

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based on 3909 reviews
  • Cleanliness 8.7
  • Facilities 7.9
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 7.6

Michael C.
January 21, 2014
Comfortable. Nice room. Friendly staff.
Nice aqua room. Comfortable. Friendly staff.
Very comfortable. We love the aqua room. Friendly staff. Good breakfast.

Liza L.
January 21, 2014
adventure fun
fun, educational, nice staff
fun, educational, nice staff, aqua room has great view very refreshing, the shark and ray encounter is educational. My son loved it.

Ida C.
January 20, 2014
Relaxing and entertaining
The gym, comfy rooms and the oceanarium attraction
It was great as usual, staff were nice and very accommodating. However, since my last stay, seems like the quality of rooms decreased. It's clean but it doesn't feel too clean. The corals in the room's aquarium had damages already, considering that the aquarium is the best feature of the room. Noise from outside the room was heard as well. Still quite satisfied with the service so would still consider. Staying here again.

January 19, 2014
Average quality stay
Connected to Ocean Park, has spa, several places to eat without leaving the hotel area
For me it appeared just as an average stay. I didn't feel as it was Award winning hotel as they try to claim. Floor-to-ceiling windows were covered with the blue film 1/3 of the height. Park view is nothing to talk about. Air ventilation couldn't be switched off in my room, made it noisy to sleep. I've been advised that it could be repaired but opted-out as I only had one night left at that time. The hotel is part of the Ocean Park center with few places to eat. Some of them quite good with variety of food. There is a bar right on the edge of the sea. Some places serve food sparingly, like sell doughnuts but no coffee, do breakfasts but no tea, so you end up rambling across several places to have a complete breakfast. Later I discovered this happens across the Philippines. But hotel has in-room breakfast available also. The design looks great on pictures, but in reality the hotel feels dated and budgety.

Shirley H.
January 18, 2014
Convenience access to ocean park.
Ocean park, room with aquarium n great food tho mostly pork.
Is convenient to bring my boy to the parks shows n see sharks n to find food. A short ride to Asia Mall. Duty free goods in the building. E pensive tho but design is great just Booz there is an aquarium in the aqua room. Bed is long so can sleep two adults n one small kid horizontal. Room small. But still a good hotel due to its location.

Geng N.
January 17, 2014
Loved it to the max
view of Manila Bay, great buffet breakfast, above Ocean Park
Although getting to the hotel from the airport took a very long time (but that is another story), the hotel made up for all the frustrations. It seems to be floating on Manila Bay and the tall room windows gave a fabulous view of the bay. Viewing the sunset from the WhiteMoon Bar is so breathtaking. The hotel is above Ocean Park Manila, so there is ample shopping and also an amusement centre there. Had so much fun.

Carolyn M.
January 17, 2014
Excellent Staff, Superb breakfast and Cozy Room
Inside Oceanpark, Suferb Food, Nice Room
Hotel provide an excellent experience, the breakfast was an international menu, room is cozy and clean. Our room is aqua room. The only comment is bathroom is all glass, aqua room is not for family as kids can have a transparent view to the bathroom.

Sheleny S.
January 16, 2014
so much fun, dont wanna go home yet..
the view of the beautiful Manila bay sunset right at the comfort of your bed, the ocean park, and the luxurious facilities.
We had a staycation to celebrate my daughters birthday at the ocean park, i thought it would be more special if we stayed at the hotel.. and im right..specially the bayview room which is very unique only here at h20,its a mixture of adventure and awe, adventure because youll never know what you might see passing by, a ship, a fish or even the philippine rowing team,, fun.. and awe for the romantic view of the sunset and the lovely restaurants facing that view. We enjoyed the ocean park a lot (which is within the same vicinity of the hotel) specially the fountain & mermaid show,i highly recommend this for familys planning a nearby vacation.Big cozy rooms, fast wifi,all the staff were very courteous even the park staff,check in and out was fast. The pool was a bit far and kinda exposed to park guests if you swim in the afternoon, but in the morning no problem, transportation may also be improved.but over all we LOVE it..looking forward to our next stay here..

Mark F.
January 15, 2014
Great location
Friendly staff,food,great rooms
In a word FANTASTIC , really enjoyed staying here staff were great food was great, rooms are nice we had a ocean got to see the sunset every night it's located at the marine ocean park had plenty to do and see. We asked for a aqua room wasn't available till our last night so we got 1 night in there all you can say is WOWWEE that was great watching the fish swim threw all the time would love one of these rooms in my house. The food and service was superb. Breakfast was always filling the lounge bar is nice although nobody to see the band play I would highly recommend this hotel to stay at for families and couples. A must when in Manilla.

Maria T.
United Kingdom
January 15, 2014
Comfortable, luxury, accesible, clean rooms,
Clean, luxury, accesible,
Worth the money Very friendly and attentive staff Accesible to shopping mall, Clean rooms and good bathroom size Nice selections of food