Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 3909 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.9
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Chiles L.
Philippines
November 19, 2013
Ultimate family fun
Within Manila, Nice view of Manila Bay, Friendly staff
I love this place! I would recommend this Bay View Room to family vacations and weekend relaxation - at the same time visit ocean park adventure!

Remisol A.
Philippines
November 19, 2013
It was relaxing.
Staff.

Marietta T.
Philippines
November 18, 2013
superb!
1. my room have been upgraded 2. nice jacuzzi 3. friendly staff
I got everything i needed. But i did not like the location of the swimming pool...

Wei T.
Singapore
November 16, 2013
Quality
Customer service, great ambience of the aqua room, cleaniness of the room

Nattaphon W.
Thailand
November 11, 2013
nice design & service, excellent for family
Clean room, beautiful interior, good for everyone in family
The second experiences in 5 years, I am still impress with everything; room, services, breakfast, quiet environment. It is very good for family activities both aquariums & shows.

Noritaka K.
Japan
November 09, 2013
goodlocation
nice view, good food, nice design room
very nice view to ocean also nice design room, break fast has much item,but air conditioner has no good condition.

Matthew T.
United States
November 07, 2013
About what I expected, but the aquariums were nice
Close to the water, the Aquarium Room, east access to taxis
I arrived late at night, and the area this hotel is in is totally abandoned feeling at night - I mean there is nothing nearby. In the day, it's crowded with tourists, though, and I felt like I had returned to civilization. The Aquarium room was cool, no windows in the room, just an wall-length aquarium with attractive fish.

Suzette A.
United States
November 07, 2013
great
attentive staff, wifi available and strong, room view great
Great stay. I wish it is in a different location not with the ocean park. If Im there for the park, maybe yes but since I wasnt, the park goers are a lot to take while finding my way to the lobby. The check in process is confusing. The lobby is kind of weird as it is in the third floor? You go through the concierge, walk to the entrance of the park... If you have bad legs, bad knee this hotel is not for you. Too bad because the service is really really good!Need to pressure wash around hotel not just dry sweep. This is a world class hotel needs maintainace!

May G.
Philippines
November 06, 2013
Nice hotel, nearby parks, many activities for kids
Nearby Parks, Clean room, Accessible
Overall, it is a great stay in this hotel. Many activities for the kids.

Stephen S.
New Zealand
November 06, 2013
Pleasant stay at H20
The aquariums in the room were great, location central & the staff were very friendly
Good stay at this hotel, not 5 star but very comfortable and loved the novelty of aquarium being 1 whole wall, staff at reception & in the lounge were great