Exceptional 9.2
Based on 28 reviews

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About Hotel Hatsuhana


Well-placed in the sightseeing, romance, spas area of Hakone city, Hotel Hatsuhana provides a most conducive spot for you to take a break from your busy days. From here, guests can enjoy easy access to all that the lively city has to offer. A well-kempt environment and its proximity to Tounosawa Onsen, Ohiradai Onsen, Hakone Yumoto Onsen give to this hotel a special charm.

At Hotel Hatsuhana, the excellent service and superior facilities make for an unforgettable stay. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, car power charging station, daily housekeeping, wheelchair accessible, facilities for disabled guests.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide towels, television LCD/plasma screen, linens, air conditioning, heating to please the most discerning guest. The complete list of recreational facilities is available at the hotel, including sauna, hot spring bath, spa, massage, karaoke. Whatever your reason for visiting Hakone, the Hotel Hatsuhana is the perfect venue for an exhilarating and exciting break away.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car power charging station
  • car park

Fitness & recreation

  • sauna
  • spa
  • massage
  • karaoke

Swimming & soaking

  • hot spring bath

Food & beverage

  • room service
  • restaurant
  • coffee shop
  • bar
  • vending machine


  • pets allowed

Cleaning services

  • daily housekeeping

Guest services

  • luggage storage

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • safety deposit boxes

Languages Spoken

  • English
  • Japanese
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Please check in before 20:00pm at the latest if guests are going to have dinner at the hotel

Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 3:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: No
Number of Bars: 1
Number of Floors: 6
Number of Restaurants: 1
Number of Rooms : 47
Room Voltage: 100
Year Hotel Built: 1993
Year Hotel Last Renovated: 2009
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 9.7
  • Facilities 10.0
  • Location 8.8
  • Room Comfort/Standard 9.4
  • Service 9.6
  • Value for Money 8.4
  • Food/Dining 9.2

Yun J.
October 02, 2015
Great hotel
Food, Service and transportation
Staff there is quite kind and helpful! Food is excellent

Ma S.
Hong Kong
August 30, 2015
Spring Breakfast Service
Feeling relax as there is a outdoor spring. Breakfast is nice which is different everyday. Services are good too as we did check in lately

Terry C.
May 04, 2015
Love the hotel
Location, Service, Solitude

lai L.
Hong Kong
March 23, 2015

Suzanne B.
United Kingdom
February 11, 2015
First trip to Japan,
Spa, room, view
Comfortable although communication was very limited, which we especially found difficult at meal times

Emanuela C.
February 04, 2015
Great 24hrs!
The staff were very friendly, transport to the hotel was pretty convenient, food and baths were really good!!!
My stay was short but really pleasant, everyone was really helpful and accomodating. The baths were excellent but a bit disappointed to find out only once I was there that these are not from hot springs. The food is excellent and transport to ot pretty convenient. They also have more buses going to other places than the centre but I didn't manage to find out where... Note that there is wifi only in the lobby area. Great stay overall and wpuld go back!

narita I.
December 07, 2014

Chee N.
October 19, 2014
Staff, cleanliness , hot spring
It's was fabulous , hotel staff is extremely helpful and friendly will defitnately go back easy asscescible , good for a short escape

United Kingdom
April 17, 2012
Wonderful hotel with great views and Rooms
Japanese style rooms are spacious, clean and elegant. Spas are a must.
hotel has regular shuttle to the main train station which was extremely helpful. the food for dinner and japanese style breakfast was delicious. the japanese style rooms are large and comfortable with lovely views. the onsen was a great experience.

Hong Kong
February 14, 2016
酒店地點方便易找,我們是自助遊搭巴士前往,酒店前已有同酒店專屬巴士站。 酒店環境不論溫泉設施及房間內部皆豪華舒適,屬一級溫泉旅館級數,但價錢頗貴,不過追求寧靜人少的還可考慮。 人員服務水平一流,一到埗有專人服務及講解。