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Excellent 8.9
Based on 2734 reviews

Recent customer comments

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based on 2734 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

May 31, 2015
Trendy and comfortable!
Clean; friendly staff; security
Love it! In fact, I stayed here twice within a month. My first choice in HK.

May 30, 2015
Totally 5 star hotel
Breakfast, Pool, Gym
Really good hotel, the breakfast is great. The location is not that convenient, about 15 mins to station. If you go the closest MRT must change line and station over 20 mins.

Denis T.
May 28, 2015
Best Hotel!
Breakfast Buffet, Gym, and the Hotel room were amazing!!
Hotel Icon is definitely the best hotel I've been to (that says a lot because I travel very often!). The staff were super friendly, helpful, and thoughtful. Pros: -Bus service to the station/harbour city every 20 minutes -breakfast buffet is out of this world! You'll need 2-3 days to try everythin! -the hotel gym is top notch and squeaky clean. There's free cold water in the fridge and the staff are always wiping down the equipment. -the rooms are luxurious. If I had a bedroom like that I'd never leave my house. Cons: The only thing I can complain about is that the hotel is a little far from the MTR but that wasn't really a problem because of their bus service. Overall, Me and my partner had a wonderful time at Hotel Icon and it's definitely going to be my "go to" hotel when I travel there for work (I miss their buffet)

Hannah S.
May 25, 2015
Great hotel experience
Room Size, Staff Attention, Free Mini Bar.

Yao W.
May 18, 2015
Unbearable noise!
Cleanliness, visual appeal, free wifi
Noise was unbearable! The room offered no noise isolation whatsoever. For the record we stayed on the 27th floor facing the harbor. We could constantly heard people going in and out of their rooms, doors slamming shut, chatter from people walking pass, and random banging noise from above. Needless to say our short stay was ruined from the lack of sleep. Location wasn't very ideal either, even though they do offer free shuttle service every 20 mins. It was a major pain to catch a taxi to take us back to the hotel after a movie past midnight. Because the distance was "too short" non of the drivers were willing. Felt quite unsafe having to walk 1-2 km late at night. Will NOT recommend! Look elsewhere! p.s. We did not bother to dine at Hotel Icon, I just put a 5 star there but not because it was good!

Vishal K.
United Kingdom
May 16, 2015
Always a pleasant stay
Staff, room, service
Fantastic as always...

Lena A.
May 15, 2015
Heartfelt service
Service, location and food
Genuine friendly and prompt service, delicious international array of cuisine and ease of access on location

Serena B.
United Kingdom
May 08, 2015
One of the best in Kowloon
Location, Room quality, general ambiance and atmosphere
fantastic! We got upgraded free of charge to club rooms, rooms were fantastic, all beautifully decorated and well equipped. They gave us use of a mobile phone we could take out of the hotel and use free of charge for roaming and the internet and also free calls to the UK!. We travel to HK frequently and have tried many of the hotels around the Tsim Sha Sui area, this one is by far one of the top 3.

Chengyong T.
May 06, 2015
Friendly, free shuttle bus, free hp usage
Enjoyed my stay there. Comfy room with free mini bar and hp usage. Staff were friendly too

Jane R.
United Kingdom
May 05, 2015
Young, contemporary style, well designed, friendly
Attentive helpful staff. Lovely pool and spa treatments. The most comfortable bed and 'Above and Beyond' has the best pre dinner offer ever.
Very enjoyable. Everything splendid from the wifi, the free mobile phone to use in Hk, the room printer, comfortable if not distinctive room (why do Chinese and HK rooms all have to be beige/brown/black?), the breakfast and pre dinner drinks to the young friendly staff. Only drawback is that the location is not really in the heart of things or particularly near the MTR. Shuttle bus service is OK if you are not pressed for time. Otherwise it has to be taxis.