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Recent customer comments

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based on 2769 reviews
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for money 8.6
  • Food/Dining 8.5
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Zhiwei S. from Singapore
Business travelers
Stayed 2 nights in December 2014
Special, Innovative & Creative Hotel
Free Smart Phone, Wonderful Interior Design & Excellent View
When I first looked at the hotel, I feel it was a small hotel. Not really sure how come its rated 5 stars & the price is so expensive. After I go into the room, then I realize that the interior design is simply superb. I have stayed in plenty of hotel before but never seen anything close to this. One wonderful feature they actually provide a phone for you to call back to your country for free & unlimited. You can also surf internet for free using the phone without using wifi connection. This is something special to me & I find it very nice for the hotel to provide this type of service.
Reviewed January 07, 2015

Michael D. from United Kingdom
Stayed 4 nights in December 2014
Location, Facilities and Staff
Excellent. I recommend them very highly.
Reviewed January 05, 2015

Anurup K. from United Arab Emirates
Families with older children
Stayed 5 nights in December 2014
Nice Hotel, Nice location very convenient
Convenient Location, Very helpful staff, Clean
Reviewed January 05, 2015

Wai W. from Macau
Stayed one night in January 2015
good experience
Handy phone, free mini bar and the manner of staff
It is a hotel which keeps enhancing their service quality and value the guests beyond all things.
Reviewed January 04, 2015

Robert W. from Australia
Families with older children
Stayed 6 nights in December 2014
Great Hotel Hong Kong
We had a great time
Reviewed January 03, 2015

Kit C. from Hong Kong
Stayed one night in December 2014
Best hotel in HK
My second stay at hotel icon, still impressive as it was 1 year ago, would definitely come back again, love their service and environment and food. Probably the best hotel I've ever stayed in HK.
Reviewed January 02, 2015

Wen-Chun C. from Taiwan
Solo travelers
Stayed one night in December 2014
Good environment and good staff made the trip!
Staff is very friendly and helpful!
Reviewed January 02, 2015

Medhat K. from Egypt
Business travelers
Stayed one night in November 2014
Fantastic Hotel
friendly staff, free mini bar, location
Reviewed January 02, 2015

Tom F. from United Kingdom
Stayed 2 nights in December 2014
Excellence - nearly
comfort of rooms, quality of facilities, staff service
great - but need to sort out the slowness of the lifts! also club lounge lacks that exclusivity factor as restaurant guests walk through to reach their tables
Reviewed January 01, 2015

chun C. from Hong Kong
Business travelers
Stayed 2 nights in December 2014
Reasonable price
sophisticated hotel, nice view, reasonable room rate
though not near to MTR station, overall impression is good, will stay again
Reviewed December 30, 2014