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Recent customer comments

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based on 2741 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.6
  • Food/Dining 8.5

Wong S.
July 31, 2014
Ok but my expectation was higher...
Good breakfast, Clean, Free minibar
The room is a bit smaller than expected. The shower and sink were a bit too fancy and not practical. Minibar is free, which is a big bonus.

Alan O.
United States
July 31, 2014
Quality, value, view
This was one of the best hotel experiences I've had. I was impressed with the quality and how everything was included. The mini bar, Nespresso in-room coffee, snacks, every power adaptor, cord, office supplies... and even a mobile phone with unlimited international calls and internet! The view of the Hong Kong skyline from room was incredible. I will be recommending this hotel to everyone.

Lim V.
July 30, 2014
You pay for what you get
Room was awesome
A pretty remarkable stay in Hotel Icon. Though the place maybe a little away from town, nonetheless, a scheduled shuttle is provided for travelers' convenience. Staffs were extremely pleasant and efficient. I like how the room was, clean, neat, tidy and spacious with great comfortableness. A great stay I would say!

Chu T.
Hong Kong
July 30, 2014
Nice and new hotel
staff service, club benefits, club 38 room
Nice and new hotel, good service, booked club 36 city view but automatically got upgraded to club 38 sea view room. Enjoyed the club benefits: afternoon tea, cocktail and semi-buffet breakfast which are all great! the lounge was well facilitated and good place to chill. Swimming pool area is a bit small but for a hotel in this location it is acceptable. Location is ok, need to walk a bit from Metro station but close to train station. overall is a good experience.

Ross V.
United Kingdom
July 26, 2014
The Breakfast, Customer Service, The View
Overall excellent. Superb customer service from 95% of the staff that we encountered. The view while fantastic lacked a full panorama of Hong Kong/Harbour, and I was expecting a full view, so I was actually a little disappointed when I entered the room. But great facilities and room service. I stayed in a club 80 suite and would recommend that to stay in over the other room types. The breakfast is the best breakfast I've had so far in any hotel, with all you can eat eggs, poached eggs, sausages, noodles, sushi, sashimi, smoked salmon, strawberries, blackberries, croissants, chocolate croissants, danish pastries, cheese.. List is endless. Good solid hotel for a stay

Hermione L.
Hong Kong
July 26, 2014
It's fantastic! Nice service and very comfortable!
Swimming pool and accommodation

Li H.
July 26, 2014
The view

Alvin B.
July 24, 2014
Superb hotel that constantly improves
Staff, value & extras
We have stayed at this hotel a number of times now & it remains one of our favourites. The staff are always friendly, helpful & attentive. The hotel is clean, modern & makes a dedicated effort to not only listen to customer feedback but also follow through in order to improve the hotel. We stayed in a club room which was spacious, clean and full of extras. The bar fridge is free & restocked daily. Now they have even added a smart phone with a local sim in the room for guests to use (free of charge) during their entire stay! Genius! Would definitely come back again.

Lee K.
Hong Kong
July 22, 2014
very comfortable room with great staff
room format, amenities and staff attitude

July 20, 2014
It was fantastic
Staff , food , comfort
It's always been great and every time I stay here it's been amazing