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Recent customer comments

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based on 2769 reviews
  • Cleanliness 9.5
  • Facilities 9.4
  • Location 8.2
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for money 8.6
  • Food/Dining 8.5
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Hong Kong
May 07, 2014
nice hotel
nice staff, swimming pool and good food

willis T.
Hong Kong
May 07, 2014
Lovely place, poor bar policy
Great Breakfast buffet, nice rooms, stylish design. Close to Kowloon shopping areas
I'd been waiting to stay at Hotel Icon for some time as it's one of the the most stylish new hotels in HK. It invested heavily all aspects of the design ( from local designers) which is something I value in hotels. I enjoyed my stay, the room was very v comfortable, the breakfast buffet exceeded expectations: fabulous food & in a beautifully style dining room. Generally an attractive, minimalist & stylish place. But what put a dampener on our trip was that we could not visit the bar ( Above and Beyond) until 8pm as we had not booked a VIP room. I was visiting Icon for romantic overnighter with my husband & a sunset drink in this popular bar ( recommended to us) was central to our plans. As a customer who had spent HK$2400 for a room, being told we were not VIP-enough to be allowed into the bar created a very negative vibe (surely the opposite of a hotels intentions) & on asking, I was surprised to be was told there was not other bar in the hotel, except 2 tiny tables on a scrubby bit of grass next to the pool. Surely a sundowner is one the attractions of a hotel stay? I had hoped to soak up more of the Hotel Icon experience in the 'Above & Beyond Bar' for an hour before dinner. This seems to me a real design & management flaw? Granted, there is a lobby, but it has a more of a coffee vibe than a luxurious bar quality. Above & Beyond is small, but gorgeous... however it can't hold many people. Isn't that a basic design problem that needs to be rectified? With the Hotel's great view across the harbour Icon should consider a sky bar to extend the experience beyond the bedroom. It would also be nice to have access to the basic spa facilities (sauna, jacuzzi,etc) at present, when I asked, that spa was a treatment-only set-up.

Tom L.
May 06, 2014
Staff room view
We had a great stay.The service is fantastic and atmosphere nice

Julie P.
May 05, 2014
Loved this hotel
Attention to details, service and amenities
Absolutely loved this place and it will be my first choice for Hong Kong in the future.

lai C.
May 05, 2014
More than expected
Shower, free mini bar, free mobile with data for you to travel around in HK
The hotel standard is as good as expected, like comfort bedding, shower and bathing. Clean and silent in city center. More than expected were the mini bar is FREE. YES, all you can eat at no charge. Another thing was they will provide you a HK mobile with 3G data which you can bring it to travel around in HK, long distance calls were free as well. YES, FREE. Would come again for stay.

Tanya C.
May 05, 2014
Convenient, Comfortable, Food Good

Eyal A.
May 03, 2014
Icon hotel -the best one in Kowloon
Amazing service, beautiful rooms, good location
Best business hotel in Kowloon

Sze C.
Hong Kong
May 03, 2014
A luxury hotel with free phones and mini bars
Free Mini bar, free cell phone and free international calls to selected countries
This is the fourth time I stay in this hotel. This time have some different as they have free cell phones for all rooms. This free cell phone have free international call to US, Canada, Korea, Japan etc.

Muhammad T.
April 30, 2014

stephen L.
United Kingdom
April 28, 2014
Great 1Night Stay
rooms, staff, food
excellent - very high quality hotel